Sara Mahone has over 15 years of experience in client relations and project management. She currently works as a Client Development Specialist, Team Lead at U.S. Bank, where she manages client relationships, develops training materials, and leads a team. Previously she held several management roles in the restaurant industry, demonstrating skills in staff training, operations, and ensuring guest satisfaction. She has a bachelor's degree in business supervision and management from Florida State College at Jacksonville.

1. Sara Mahone
6654 Whisper Glen Dr. E, Jacksonville, FL | Cell: 904-673-0675 | saramahone@gmail.com
Profile
Works well in challenging, deadline-oriented environments, individually or as part of a team. Proficient in project
implementation and coordination, and highly experienced in client relationship management and support. Well versed in
prepaid client compliance and regulatory requirements.
Summary of Skills
● Excellent written and verbal communication skills
● Expert in training, client on-boarding and program implementation
● Seasoned in management, team building and process improvement
● Thorough knowledge of Microsoft Office Suite, WebEx, Survey Gizmo, SharePoint, and Lotus Notes
● Skilled in procedure writing and execution
● Strong organizational, analytical and prioritization skills
● Extremely fast learner with proactive and anticipatory approach to learning new responsibilities and
assignments
Accomplishments
● Successfully managed conversion implementations of 75+ clients
● Onboarded more than 350 pay card clients
● Co-developed compliance and risk management procedures for Onboarding team
● Protect the bank, business line and clients by following sound due diligence protocols and adhering to
regulatory requirements
● Created and implemented Onboarding new hire training procedures
● Completed Project Management training
● Developed and instituted program adoption procedures and strategy for Onboarding team
● Co-developed onboarding and program adoption metrics for Onboarding team
● Became subject matter expert for ePaystubPLUS training and onboarding
Professional Experience
Client Development Specialist, Team Lead
U.S. Bank/FSV Payment Systems
2013-Present
 Manage client relationships for clients with a paycard opportunity of 50 to 5000
 Achieved a 20.16% increase in paycard adoption rates for assigned clients in 2015
 Developed and maintain database for tracking team and personal paycard trends and adoption
rates/increases
 Manage compliance and regulatory requests, including all client communication, from multiple
departments within prepaid division
 Assist in development and review of all client-facing training materials
 Lead team in any change order, shutdown or change control needs
 Manage and report team metrics, monthly
 Develop solutions for issue resolution and client satisfaction
● Implement and oversee large and small projects as needed
● Direct the implementation of new clients as well as manage day to day support of client operational
functionality, productions issues, implementation activities and business applications for a variety of
products
● Responsible for training/mentoring all new team members
● Department SME for several products, including GPR program, ePaystubPLUS and TIPS

2. Key Hourly Manager/Server
Biscotti’s
2008-2013
 Responsible for writing and maintaining scheduling system for all FOH employees
 Managed and coached FOH staff for performance
 Promoted guest satisfaction to ensure loyalty
 Trained all new employees to company expectations
 Assisted with coordination of 200+ large and small catering events
 Provided feedback to owners and senior managers when necessary
Manager
Darden Restaurants
2004-2008
 Managed approximately 3,000 guests weekly, with an average sales increase of 6% per period YOY
 Balanced service with costs to ensure profitability
 Promoted guest satisfaction to ensure loyalty
 Managed and coached FOH staff to maximum levels of performance
 Monitored BOH for proper sanitation, food quality and presentation
 Facilitated selection/assessment/orientation of all new employees
 Purchased/controlled inventory with attention to budget guidelines
 Analyzed monthly P&L reports
 Maintained food cost of 5.8% or better
Involved in special projects such as:
 Regional Culinary Captain
 Created employee training courses
Key Hourly Manager/Bartender/Server
Applebee’s
1998-2004
 Responsible for writing and maintaining scheduling system for all FOH employees
 Managed and coached FOH staff for performance when needed
 Promoted guest satisfaction to ensure loyalty
 Trained new employees to company expectations
 Provided feedback to senior managers when required
Office Manager
Wiggins Construction
1995-1998
● Efficiently managed all day-to-day aspects of front office
● Maintained busy multi-line phone system, client files, and project approvals and documents
● Utilized various project management computer programs to support daily office functions
● Assisted with payroll, billing and all client communications
Education
Florida State College at Jacksonville*
Bachelor of Applied Science in Business Supervision & Management
*Member of Phi Theta Kappa, National Honor Society
*Student member of Society for Human Resource Management