Tyler J. Cross is a resourceful and results-driven logistics professional currently serving as Lean/Reverse Logistics Manager at Converse Inc. He has over 10 years of experience leading process improvement projects and implementing innovative solutions to deliver over $2 million in direct labor cost savings. As Lean/Reverse Logistics Manager, he manages a team responsible for returns processing and continuous improvement initiatives, and leads efforts to save $500k annually through operational efficiencies.

1. TYLER J. CROSS
4869 Huntsman Place  Fontana, CA  (909) 289-2447  Tycross85@gmail.com
OPERATIONAL EXCELLENCE  LEAN DISTRIBUTION  CONTINUOUS IMPROVEMENT
Resourceful, dynamic, and results driven logistics professional with accomplishments in leading process improvement projects,
developing innovative solutions, data driven decision making, and strategic business planning within a distribution center
environment. Proven track record for excellence in work performance, and demonstrated ability to deliver business value
through direct labor cost savings over 2 million dollars while developing talent and empowering people.
CORE COMPETENCIES
 Strong Financial Acumen  Develop, Lead, Manage Teams  Excellent Communication Skills
 Process & Infrastructure Design  Strategic Business Planning  Leading Cross-Functional Teams
 Business Process Improvements  Strong Analytical Skills  International Experience
 Project Management Expert  Value Stream Mapping  Business Statistics Analysis
PROFESSIONAL EXPERIENCE
Reverse Logistics/Lean Manager  Converse Inc., Ontario, CA 2015-Present
Manage a team responsible for processing Converse/Hurley returns, crediting activities, reconciliation of financial records, and
lead a team of Lean professionals empowered to improve operational performance and drive process efficiencies in the DC.
 Provide leadership for a team of 30-60 full-time and temporary associates in the Reverse Logistics operation
 Manage inventory records to ensure customer credits are accurate and reconciled on a monthly basis with Finance
 Develop procedures, SWIs, and design layouts to simplify processes that meet volume requirements and CPU targets
 Lead a team of process improvement experts tasked with saving 500K per year in direct labor savings or cost avoidance
 Implement automated solutions to improve distribution processes and reduce direct labor cost for the distribution center
 Create, monitor and report operational KPIs to measure stabilization of improvements and ensure metrics are sustained
Process Excellence Supervisor  Converse Inc., Ontario, CA 2013-2015
Multiplied a continuous improvement cultural transformation to empower functional area experts working on cross-functional
teams to deliver bottom-line business value results.
 Led, coached, and managed a team of Lean coaches facilitating and leading kaizen events to improve distribution processes
 7 Lean projects highlighted at Nike’s Lean Showcase Event at WHQ in Beaverton, Oregon
 Organized, planned, executed, and monitored process improvement projects and report results to management monthly
 Deep understanding of distribution center operations, processes flow, and constraints with MHE/layouts
 Analyzed and interpreted business data to make intelligent operational decisions to reduce CPU
 Delivered continuous improvement results through engaging process stakeholders at all levels of the organization
 Calculated ROI/cost savings for implementations and monitored metrics to validate financial results
Lean Training Specialist  Converse Inc., Ontario, CA 2011-2013
Proven experience leading process & systems kaizen events, value stream mapping exercises, and process improvement
projects in Nike & Converse distribution centers.
 Facilitated 20+ cross-functional kaizen event teams that developed innovative solutions to deliver business value
 Worked internationally and domestically in Belgium, Japan, Memphis, and Portland supporting Nike Lean Logistics
 Developed Converse’s first value stream map and kaizen roadmap for operational process improvements
 Provided recommendations to improve productivity, capacity, quality, and safety in production areas
 Gathered data through process observations and transactional history in WMS to understand business trends
Inventory Control Coordinator  Converse Inc., Ontario, CA 2009-2011
Directly responsible for conducting day-to-day inventory control activities, production planning, modifying WMS
configurations, and testing WMS solutions before promoting to production.
 Expert in conducting daily distribution center production planning activities to meet business service metrics
 Compiled daily production data and presented to operations management for operational labor planning
 Directed and monitored cycle counting activities to meet Distribution Center SOX requirements for inventory accountability
 Researched, analyzed and completed daily inventory adjustments to support operations and finance teams
EDUCATION
B.A. Business & Administration  Supply Chain Management & Logistics, GPA 4.0 2008
California State University, San Bernardino
Six Sigma Black Belt  Business Statistics & Analytics, College of Extended Learning 2016
California State University, San Bernardino