1. JOSHUA C WALKER-HODGE
1524 Dunsany Avenue, Orlando, FL 32806 | Joshua.caleb81@gmail.com | 321.246.8186
Summary
Implementation Professional well versed in Functional Management, Process Engineering, Compliance,
Requirements Analysis and Software Implementations. Strong communication skills, including collaborating
with multi-disciplinary teams, executive management and clientele.
Experience
Tra vel Cl ick , Inc . – Orl a ndo, FL 2004 - Present
Manager, Channel Management Implementations 2014 – Present
 Managed Channel Management Implementations department with a team consisting of 25 people.
Coordinated projects for team specializing in software implementation consisting of Implementation
Managers and support staff.
 Defined and documented new business workflows for new processes and products. Worked on the
Salesforce.com migration project as the Implementations Subject Matter Expert. Tested and
streamlined processes.
 Lead on-boarding of 300 properties in the Americas for The Carlson Rezidor Hotel Group.
Supervisor, Channel Management Implementations 2011 – 2014
 Supervised a team of 7 implementation managers
 Assisted executive leadership teams by traveling to industry trade shows to support and provide
knowledge of system to current and potential clients from an administrative level
Implementations Manager 2007 – 2011
 Coordinated “Channel Management” software implementations. Managed Customer orientation and
expectations. Contributed to company best practices and ensured implementations adhered to best
practices.
 Performed new client training classes on product, both on-site and remote. Continuous updating of
internal and external documents on new features as updates were made to the software
 Provided support and guidance to over 5,000 clients globally, encountering over 800 online travel
agencies and electronic booking channels and gaining expertise into the mathematical nuances o f the
hospitality industry
Customer Care Agent 2004 – 2007
 Gained proficiency and expertise using the Channel Management products regularly, including the
administrative system and client interface
 Delivered solutions to clients for failed updates through system by working closely with other
departments to optimize system performance
Ba g ‘n Ba gga ge . – Orl an do, FL 2001 - 2004
Assistant Manager
 Coached and developed staff to performance standards that exceeded company goals
 Evaluated sell-through and inventory levels on a daily, weekly, and monthly basis
 Communicated merchandise and inventory needs based on sales and market trends to department
heads and buyers
 Managed the schedules of 15 associates