1. Breeze Woodward
1946 Lima Dr San Luis Obispo, CA 93405 480.414.2626 theindependentone@gmail.com
Summary of Qualifications
Objective Driven CRM Expert Experienced Microsoft Office User
Team & Process Oriented Excellent Communicator Case Analysis and Management
Mentoring and Coaching Quality Assurance Process Improvement
Professional Experience
Sunrun Partner Help/Deal Desk Analyst April 2015- Present
• Responsible for developing and maintaining knowledge of a variety of products offered to customers in 14 states
and 40+ utilities.
• Serve as liaison between sales and operations teams for project requirements, increasing speed to installation
and activation of solar system.
• Established cross-functional relationships with various internal and external servicing departments to
collaborate and research information necessary to move projects forward.
• Assist in the creation of change orders after initial sale to provide what is fair for Sunrun and the customer.
• Aided in the expansion of our partner help desk team; trained and on-boarded six members of the team,
continuing to help lead by ongoing training and handling escalations by partner companies.
• Contributed to enhancing processes, procedures, and overall workflow management system (Salesforce).
• Adapt to new product and process roll outs and provide specific feedback that contribute to new improvements
• Helped create job aids for sales consultants and deal desk team to utilize for 40+ markets
• Proficient in working in numerous systems simultaneously in inbound/outbound call setting to ensure both
direct and partner deals are accurately processed.
• Demonstrate ability to analyze and action various management reports and performance metrics designed to
monitor status of work-flow and service levels
• Proven leadership skills by coaching, mentoring, and influencing direct and indirect team members of all levels.
Verengo Solar Project Coordinator April 2014- March 2015
• Process moderately complex to complex jobs in a manner that minimizes cycle time and maximizes realization,
warranting customer satisfaction.
• Ownership of job from sale to activation of installed solar system (90 day average).
• Build rapport as single point of contact to customer to relay consistent, timely status updates and obtain any
outstanding information needed to move solar project forward.
• Proven ability to seamlessly transition and adapt in a work environment with ongoing changes to
policies, procedures, and requirements
• Collaborate with utility company, finance partner, sub-contractor, and city inspector to meet project deadline.
Wells Fargo Mortgage Home Preservation Specialist II June 2012 – April 2014
• Accountable for performing in a fast paced environment to exceed tight deadlines with a pipeline
averaging 100+ loans.
• Ensure all jobs move through outlined process within company SLAs and promptly address all items
outside of SLA to get process moving forward again.
• Evidenced strong analytical skills/knowledge of investor credit policy by providing high standard of
service while executing a complex end to end process.
• Continued top performance in metrics each month with total amount/speed of loans submitted into
underwriting, time from submission to decision of files, and quality score averaging 95%.
• Received numerous awards/acknowledgments for outstanding job performance, including quality of
work, professionalism, and constant willingness to help and lead peers to success.

2. GE Capital Retail Bank Collections Representative February 2010 – June 2012
• Relied upon to recommend workout solutions to accounts in different stages of delinquency while
providing excellent customer service amid difficult conversations.
• Consistently exceeded performance expectations by providing courteous service while performing
administrative tasks such as account maintenance and payment collection.
Bright International Productions Control Administrator August 2008 – February 2010
• Prepared and closed work orders for production to attain monthly goal of $2,000,000 in shipments to
customers.
• Partnered with purchasing department to carry out the schedule to make production successful.
• Worked with Quality Assurance to seamlessly transition materials from quarantine to available stock
• Monitored and entered data for all components & raw materials for inventory count updates on a day-
to-day basis
• Collaborated with Customer Service and Accounts Payable/Receivable to have work orders closed in a
timely manner for shipment and invoicing.
• Followed contingency plans to resolve problems with supply and recommend solutions
• Worked to resolve actual and potential issues with documentation and/or deliveries.
Education
Corona Del Sol High School May 2004
Obtained high school diploma one year early with overall GPA of 3.5