Jaesen Keith has over 15 years of experience managing teams and departments, most recently as Returns Department Head and Manager at Trunk Club from 2011 to 2015. He developed systems to help the company exceed financial goals and initiated a recycling program that generates $500 per month. Prior to that, he served in the U.S. Navy from 2000 to 2008 as a Sonar Work Center Supervisor and Navy instructor, supervising up to 45 staff. He holds a Bachelor's degree in Fashion Marketing and Management from the Illinois Institute of Art.

1. JAESEN KEITH
jaesenk32@gmail.com
2151 Suffolk Ave Westchester, IL 60154
(630) 430-4278
PROFESSIONAL SUMMARY
Four years successful experience as a department supervisor for a thriving startup; consistently demonstrated
strong aptitude in the proactive management of challenging situations
 In depth knowledge of department throughput and productivity metrics.
 Superior grasp of what it takes to deliver excellence in customer service
 Hands-on experience in modern sales promotion techniques and achievement of profit goals
EXPERIENCE
TRUNK CLUB | 325 W OHIO CHICAGO, IL
RETURNS DEPARTMENT HEAD AND MANAGER OCTOBER 2011 – FEBRUARY 2015
ACHIEVEMENTS
 Developed, trained and led teams that consistently exceeded corporate financial goals
 Originated 30+ logistical systems currently used by Trunk Club
 Initiated trash management system that presently produces approximately $500/month in company
revenue from recyclables
 Selected as member of team that facilitated Trunk Club’s $350 million acquisition by Nordstrom
RESPONSIBILITIES
 Managed daily return processing, consistently surpassing productivity metrics
 Directed and managed team of 62 associates and their supervisors
 Conducted 30-40 interviews for potential Returns Associates per month
 Handled Professional Development Plan conferences (PDP), employee performance reviews, counseling
sessions, training sessions, advancements and terminations
 Created and coordinated new-hire paperwork processing, email set up and in-house registration
 Co-authored multiple policies and procedures, still in use, to ensure the effective functioning of Trunk
Club Operations Department
 Enforced all Operations Associate Policies and Procedures according to corporate guidelines
 Maintained all employee scheduling, vacation time, PTO, as well as timekeeping for payroll

2.  Scheduled employee shifts using weekly forecasted metrics, while ensuring adequate shift coverage based
on daily workloads
 Coordinated services with Independent Recycling Services, UPS and FedEx Drivers for additional drop off
times, pickups and/or changes to service
 Created quality control and dock sub-departments to meet logistical needs of Trunk Club’s rapid
expansion
 Established and implemented departmental procedures, while allocating and monitoring metric based
work activities and maintaining quality control of both goods and services
 Resolved customer disputes diplomatically by working with Service, Sales, Technology and Finance
Departments along with Operations Director/Manager and FedEx/UPS Coordinators
 Collaborated with Operations Director and Manager to resolve both current and potential roadblocks to
efficient Ops procedures
 Served as point of contact for business teams (Technology, Finance, Marketing, Sales, etc.) regarding
Returns and Operations Department issues
UNITED STATES NAVY | GREAT LAKES, IL
U.S. Navy Instructor JANUARY 2005 – NOVEMBER 2008
 Personnel Manager - Directly supervised and maintained scheduling system for 45 instructors
 Organizational Coordinator - Ensured all positions were assigned and maintained for daily high-risk
training evolutions, resulting in the safe and seamless operation of the U.S. Navy Combat Training Pool at
Recruit Training Command in Great Lakes, IL.
 Training Specialist – Navy certified Master Training Specialist, responsible for Survival-at-Sea lectures
and the successful completion of high-risk third class swim qualification of 43,000 U.S. Navy recruits
annually
USS STOUT (DDG 55), NORFOLK, VA
SONAR Work Center Supervisor SEPTEMBER 2000 – JANUARY 2005
 Trainer, manager, supervisor, and leader of diverse group of U.S. Navy SONAR Technicians; prepared
team to meet war fighting and readiness requirements such as warfare training exercises and routine
SONAR maintenance
SKILLS
 Proficient in Google Docs, Spreadsheet Metrics, Microsoft Office and Adobe Suite Programs
 Exhibits self-confidence, flexibility, self-motivation, reliability, enthusiasm
 Possesses excellent communication (written & verbal) and interpersonal skills
 Determined to preserve employer’s standards and mission statement
EDUCATION
THE ILLINOIS INSTITUTE OF ART – CHICAGO
May 2012 Bachelor of Arts, Fashion Marketing and Management 3.9/4.0 GPA
 2011 Outstanding Senior Work Award Recipient
jAESeNKEITH