1. Katie Claire House
Apt #203 – 13468 – King George Blvd’ Surrey, BC V3T 0H5
604-355-0845 katieclairehouse@gmail.com
Objective: Full-time Receptionist
Highlights:
• 5+ years exceptional customer service experience
• Strong administrative and reception skills
• Excellent communication skills – both verbal and written
• ‘The face of the company’ – professional, confident and inviting appearance
• Energetic, fast learner, strive in a fast paced environment
Relevant Skills and Experience:
• Operated computers using MS Office – Word, Excel, internet, email, Windows
• Entered data using strong keyboarding skills
• Greeted customers in person and over the telephone
• Operated a multi-line telephone – recorded messages for other staff
• Provided information on products, services and promotions
• Assessed customer needs and made sure to provide the best customer experience possible
• Dealt with difficult customers using conflict resolution skills
• Collected payments using cash, credit card, debit and gift cards
• Assisted customers with complaints / concerns and followed company policies to bring
on-going concerns to the attention of management
• Maintained inventory manually and using a computer system
• Completed light cleaning duties as required
• Filed paperwork and maintained a manual filing system
• Contributed to a team environment, working well with others, as well as independently
• Adapted quickly working in a fast paced environment
• Demonstrated strong organizations skills with careful attention to detail

2. • Put together attractive displays to market products and services
Most Recent Experience:
Pastry Chef; West Restaurant, Vancouver, BC 2014
Line Cook; Al Porto Restorante, Vancouver, BC 2013 – 2014
Kitchen Manager; Concerto Lounge and Grill, Maple Ridge, BC 2013
Catering Event Staff / Prep Cook, Vancouver, BC 2012 – 2013
Education:
Food Safe Level I; Advanced Education Centre, Vancouver, BC 2013
Professional Culinary & Pastry / Bread Program, Northwest Culinary Academy, Vancouver, BC 2013
Introduction to Conflict Resolution; InnerStart Education, Maple Ridge, BC 2012
Standard First Aid & CPR Level B; Canadian Red Cross, Alberta, BC 2009
WHMIS; St Johns Ambulance, Calgary, BC 2009
High School Diploma; Henry Wise Wood High School, Calgary, BC 2007
References: Available Upon Request