Robert is a dedicated and focused individual with four years of management experience who excels at prioritizing tasks, achieving goals, and motivating teammates. He has experience managing grocery store operations and staff as an Assistant Grocery Manager for nine years. Robert is now searching to join a high-performing team as a manager where he can contribute to their continued success through his leadership, problem-solving, and communication skills.
The objective of the Barista Skills Academy is to transform each participant into a multi-tasking individual who will be able to perform multiple functions in a given restaurants/cafes environment.Coffee preparation, customer service, hygiene, selling skills, situation handling and confidence building are main areas of focus in the training.
The objective of the Barista Skills Academy is to transform each participant into a multi-tasking individual who will be able to perform multiple functions in a given restaurants/cafes environment.Coffee preparation, customer service, hygiene, selling skills, situation handling and confidence building are main areas of focus in the training.
Comprehensive course in professional service skills include front and back of the house service operations. The key to successful business is the front line service team and this training will enhance value to fuel the growth of an organization
Comprehensive course in professional service skills include front and back of the house service operations. The key to successful business is the front line service team and this training will enhance value to fuel the growth of an organization
A dynamic, results-oriented Hospitality Manager (Restaurant & Cafe) offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity, and initiative, which complement knowledge/expertise in:
• Team Building / Staff Training
• Purchasing / Inventory Management
• Quality Control
• Facilities / Safety Management
• Able to Work in Different Area’s
• Cost Control
• Policies and Procedures
• Continuous Performance Improvement
• Solid Background of Restaurant Environments
• Customer Service / Guest Relations
F&B professional with over 15 years of experience, junior position until this current time across varied formats like Fine Dining, Casual Dining, Café & Kitchen.
1. A dedicated and focused individual who excels at prioritizing, completing multiple
tasks, and following through to achieve goals. A leader with four years of management
experience, who is flexible and hardworking with a drive to succeed. Robert employs
professionalism and communication skills to fit any company’s needs. He can have
an immediate impact on a business, by solving problems, motivating teammates, and
leading by example. Now, he is searching to join and manage a high-performing team
where he can contribute to their continued success.
ROBERT BOOKS
ASSISTANT
GROCERY
MANAGER
PERSONAL SUMMARY
AREAS OF EXPERTISE
CAREER HISTORY
DUTIES
LEADERSHIP
ACADEMIC
REFERENCES
• Staff management
• Customer service
• Leadership
• Product inventory
• Marketing displays
• Computer skills
• Verbal presentations
• Performance analysis
• Developing strategies
Assistant Grocery Manager 2009-Present
GIANT EAGLE GROCERY STORE | Massillon, OH
• Attend to customer needs on a daily basis
• Order product trucks for delivery to store
• Create presentations about upcoming store setup
• Set up displays throughout the store
• In charge of the Cross Merchandising Program
• Check daily temperature of refrigerators and freezers
• Prepare and organize the store for evening success
• Maintain the daily Auto-Replenishment Checklist on Blueprint
Server 2005-2009
ANGELO’S RESTAURANT | Canton, Ohio
• Served customer’s needs by taking orders and serving meals
• Attended to bartender, pizza cook, and chef for food and drink preparation
• Cleaned tables and set-up table placements
• Prepped restaurant before opening each day
Jury Foreman | September 2013
• Elected youngest member on jury council by fellow jurors
• Oversaw verdict deliberations on a criminal trial
• In charge of jury council and delivered verdict to judge
CYO Basketball Coach | 2006-2009
• Ran practices and coached games for high school athletes
• In charge of planning drills and training workouts
• Coached team to CYO State Championships
Bachelors of Marketing 2006-2007
STARK STATE UNIVERSITY | Canton, Ohio
Available on request
DUTIES
T: 330-265-3855
E: robertbooks24@gmail.com