1. JOHN TUBONGBANUA
20 Calverley Trail, Scarborough, ON, M1C 3R5
Phone: 647-286-7441, Email: jon.mike@hotmail.ca
OBJECTIVE: To secure a position as a Customer Service Representative, where I can utilize my
skills and experience
SUMMARY OF SKILLS
• Extensive experience in front line customer service and sales
• Knowledge of call centre procedures and handling of multi-line phone systems
• Ability to solicit customer’s, increase sales and maintain the clientele database
• Excellent communication and interpersonal skills
• Proficient in computer applications and administrative work
• Ability to meet targets and deadlines while handling multiple tasks
• Self motivated and a positive attitude towards learning
EMPLOYMENT HISTORY
Royal Bank of Canada, Toronto, ON 2005-2012
Account Service Representative
• Performed data entry, calculated and reconciled balances
• Sorted, handled and distributed mail, cheques and cash
• Loaded and unloaded cash via deposit slips with Brinks and Garda
Richtree marketing Inc., Toronto, ON 2002-2005
Food Service Worker/Waiter
• Received and processed orders in efficient manner
• Prepared variety of juices and beverages; performed all other restaurant duties
• Handled cash and credit card transactions
The Bay / Sears, Toronto, ON 2003
Call Centre Representative
• Contacted clientele regarding their existing credit card and sold new credit cards
• Answered telephone inquiries about products and services
• Relayed confidential agreement and policies to customers
Parsons, Toronto, ON 2002
Customer Service Scheduler
• Recorded customers necessary information for appointments
• Answered incoming calls in a polite and expert manner
• Entered information in system for appointment scheduling, rescheduling and cancellation
OTHER EMPLOYMENT SKILLS
Kretschmar Inc., Toronto ON 2001-2002
Production Line Worker
EDUCATION
Toronto's School of Business (lBS), Toronto, ON 2001

2. Honors Diploma in I.T.T / Network Administration
References Available Upon Request