1. Prashant Jena Prashantjena80@gmail.com +919945081863
SYNOPSIS
Self-driven, inspiring and result oriented professional with over 15+ years of experience in Financial Shared Service &
Outsourcing Industry. Proven ability to identify, nurture, demonstrate and expand key business competencies along with
enabling better support to sales/renewal-sales and revenue arms of an organization. Considerable experience in setting
up and managing / leading offshore and onshore operations with a track record of unprecedented performance with a
global mind set.
AREAS OF EXPERTISE
• Effective demonstration of strategic direction by way of building a highly skilled team of around 105 colleagues
(10 Leads/Supv.) & provide high quality service to Sales & Renewal sales teams. Successfully execute road-map
for team and competency ramp-up in Finance Tower
• Champion Contracts Management performance at organization wide governance forums right from day to day
operations, review calls, post mortem calls to QBRs which includes recommendations to business partners on
process improvement & efficiency gain
• Monitor SLA’s and OLA’s for the process, identifying improvement areas and implementing adequate measures to
maximise customer satisfaction level
• Worked in close relationship with Sales, Inside Sales, GS Field, and/or Legal on all matters pertaining to order
management, Contract Management/Services and other contract management issues
• Support Contracts Lifecycle Management & reporting metrics at all levels
• Reviewed new products (Isilon & Data Domain) & service offerings to understand the impact on contract services,
developing applicable processes from scratch as per business requirements
• Ensure compliance with company revenue recognition policies & procedures for booking and shipment of orders
• Develop resourcing plan based on bookings/revenue forecast and develop Quarterly plan collaboratively with
Global Service Lead & Regional Service leads across the globe
• Provide input on the strategic direction of the Global Contracts team to develop and implement best practices
• Formulating business goals in discussion with business partners and stakeholders to develop operational goals
for Team Lead/Supv on quarterly basis
• Manage and develop team members which include hiring, training, coaching and mentoring. Plan for people
growth through IDP and ensure that all team members feel personal value add through continuous learning
• Honest and respectful feedback is communicated to all resources including Team Lead, Supv on monthly,
quarterly & yearly basis
• Extremely engaged in building pride and diversity with a clear focus on high-performance and growth in GBS.
High level of employee satisfaction in Finance tower through rewarding the right behavior, recognizing efforts and
great performance
• Driving an intensive innovation culture within GBS @ Global level

2. KEY ACCOMPLISHMENTS
• Entered Contract Project - Identified & pushed additional $ 60 million worth of revenue opportunities/Contracts
to sales team – 2016
• Kaizen Event – Represented ISSC on Kaizen Event to identify multiple opportunities to re-engineer processes
• GBS Global Innovation Program - Global Project Manager in 2015-2016 with a focused impact on cost &
efficiencies outcome along with RPA opportunities
• IT X-BU Collaboration – Focused approach with clear defined goal of $ 100k of hard savings on projects in 2015
• Talent Management – Leading the Talent Management priority – Competency framework implementation
• Awards – Nominated for multiple awards - Gold, Silver & Bronze awards on project delivery and excellence
• FMP - Global Selection in prestigious Finance Manager Program – 2016 - 2017
• Graduated IIM, EDGE 2014 - 2015 Program – Management Development Program
• ITIL - Intermediate (Service Design, Service Strategy, Service Transition & Service Operations).
• Recognized as a Front-runner Manager within ICOE from 2012 – 2015 – GPTW Survey
• Received ICOE Champion Award to advocate DERG vision and initiatives. Part of Core team since 2011
• Led EMC sports team in Internal and external corporate engagements
PROFESSIONAL EXPERIENCE
Dell EMC Software and Service India Private Limited, Bangalore
Senior Manager – Business Service Operations - (October 2016 – Present) - (Span – 105) – Finance Lead
Manager – Business Service Operations - ISSC Regional Service Lead - (April 2013 – September 2016) (Span – 73)
Supervisor – Business Service Operations - (Sept 2009 – Mar 2013) (23 Team members)
Amvensys Technologies (July 2007 – Sept 2009)
Manager – FP&A - (40 Members + 3 Leads)
Unisys Global Services, India (Aug 2006 – July 2007)
Deputy Manager – Global Contracts Maintenance Administration - (64 Team Members + 5 Supervisors)
INFOSYS, India (Ingram Micro) (Sept 2005 – Aug 2006)
Team Lead – Supply Chain – (26 Team Member)
Mount Street Holding Inc. (Johnson & Coopers), UK (May 2004 – Sept 2005)
Project Lead – Bank and Fund Reconciliation (4 Team Members)
Agilent Technologies Private Ltd. (May 2002 – May 2004)
Finance Coordinator – Accounts Payable
GE Capital Services (Feb 2001 – Apr 2002)
Associate – Mortgage Insurance
ACADEMICS
• FMP – Finance Managers Program (Leadership Training) I 2016 - 2017 (2 Year Program)
• ITIL Intermediate (Service Design, Service Strategy, Service Transition & Service Operation) I 2016
• IIM, EDGE Program – Educate. Develop. Growth. Empower (Leadership Training) I 2015
• Six Sigma Green Belt Trained with assessment I 2014 PMP Trained I 2012
• PGDBA I Finance, Symbiosis (2001-2003) B.com I 1999 - 2001
INTEREST
Sports, socializing, gaming, travelling, Table Tennis Coach
Prashant Jena