1. KATHY SEIFERT
♦ Parma Heights, OH 44130 ♦ (440) 840-0003 ♦ Kseifert79@gmail.com ♦
BUSINESS TEAM LEADER
CUSTOMER SERVICE | HUMAN RESOURCES | SALES MANAGEMENT
Performance-driven professional with demonstrated results in achieving substantial revenue gains through aggressive,
organized sales initiatives. Adept at recruiting and developing first-class sales teams, building mutually beneficial
relationships, and implementing the necessary changes to maximize and sustain revenue growth. Areas of expertise:
 Customer Relations  Relationship Development  Mentoring, Training, Coaching
 Retail Management  Merchandising Management  Performance Management
 Consultative Selling Skills  Talent Acquisition  Leadership, Team Building
KEY DIFFERENTIATORS
 17+ years of retail-based experience with one of the nation’s largest apparel and home furnishing retailers
 Versatile leader with demonstrated success in human resources, sales and customer service management
 Highly enthusiastic, positive team leader with excellent communication skills
 Able to leverage creative solutions to source, attract and retain talent
 Key strengths in staffing, team building, training and development, leadership, strategic planning and marketing
 Ability to manage multiple projects, identify and resolve problems with impeccable follow through
PROFESSIONAL OVERVIEW
JCPENNEY, Strongsville, OH 1998 – 2016
Human Resource Manager (2013-2016)
Partnered with store managers to provide comprehensive human resources support: impacting 130+ employees in all
HR functions, including employee relations, recruitment/selection, performance management, compensation, benefits
and employee engagement.
 Recruited, interviewed, screened and hired regular and seasonal store talent.
 Provided coaching, mentoring and leadership training programs to strengthen associate competencies.
 Investigated and provided effective solutions to highly sensitive and often complex employee relations’ issues
including employment discrimination, harassment, retaliation and equity complaints. Partnered with store
management to resolve employee grievances.
 Assisted with daily, weekly, monthly staffing, scheduling, planning and salary cost management to support the
company’s overall sales and profit objectives.
 Provided guidance and recommendations for problem resolutions to managers and individuals. Advised
management in the development, application and interpretation of labor relations’ policies and practices.
 Exceeded seasonal talent acquisition goals; hired over 65 selling associates against a minimum goal of 22.
Helped to retain over 40 associates due to knowledge and high level of training.
 Motivated team to achieve credit card application goals in 2014; exceeded goal of 5,642 by 30%.
 Led multiple training classes at district office for 21 stores.

2. KATHY SEIFERT
(440) 840-0003 ♦ Kseifert79@gmail.com ♦ Page 2 of 2
 Developed Talent improvement Plan to evaluate current roles and evaluate performance with employees
seeking promotion.
Professional experience continues…
Sales Manager (2012-2013)
Successfully drove retail sales across multiple JCPenney departments. Provided sales direction and leadership to ensure
customers had an engaging shopping experience. Set high expectations from team members; defined successful
performance metrics and recognized individual and team achievements.
 Communicated sales tactics and corporate objectives; encouraged associates to improve the customer shopping
experience.
 Organized weekly sales reports to track performance metrics.
 Effectively increased sales by designing and recommending innovative merchandise display ideas.
 Developed a store-level mentoring program. Trained and promoted four employees who successfully completed
mentoring program.
 Put in charge of four specialty areas; maximized sales and profitability; achieved significant increases in sales
across all areas of at least 3% over previous year.
 Boosted productivity and morale of staff through daily coaching staff; aligned team to company standards,
increased Customer Satisfaction by 9% over previous year.
Customer Service Supervisor (2008-2012)
Led and mentored associates to help them deliver an exceptional customer experience. Partnered with management to
ensure service levels provided in Customer Service Centers met or exceeded corporate standards.
 Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
 Served as a resource for customers and service professionals; maintained current knowledge of store policies on
payments, returns, and exchanges.
 Diffused customer complaints; promptly resolved customer concerns through effective listening and positive
action.
 Provided performance-shaping feedback for department associates.
 Increased customer experience survey to 336% in a single year.
 Increased customer usage of Findmore, an in-store kiosk that connects users to jcp.com and provides a unique
interactive experience, by 49.6% year-over-year within only six months; incentivized associates with a contest.
Additional roles include:
Store Receiver (2001-2008)
Selling Specialist (1998-2001)