1. 3/Angela Green Poole
6-Dubonnet Place • Durham, NC 27704 • 919-599-9890 •919-220-1285
angelapgreen@yahoo.com
Career Profile
Quality-focused, multi-skilled, respectful professional backed by strong administrative experience and a
successful record of providing efficient, timely service. Confident, with proven ability to master new skills.
Recognized for sound judgment, attention to detail, and positive attitude. Dedicated to maintaining strict
patient confidentiality.
Key Qualifications
Coding Skills: ICD-9-CM, HCPCS, CPT, introduction to ICD-10-CM.
Administrative Skills: Health insurance claims processing, medical office procedures including scheduling appointments, verifying
insurance, collecting co-payments, payment posting, office management, computerized billing and coding and customer service.
Medical Course: Medical terminology, Anatomy and Physiology and HIPAA.
Computer Skills: Electronic Medical Records (EMR/EHR), MS Office/Word, Medisoft proprietary Software, data entry, QuickBooks,
Spreadsheets, MS Excel, type 40wpm and 10-key skills.
Claims Processing: Government payers, Medicare, Medicaid, Tricare, third-party payers, UB-04, Worker’s Compensation and
managed care including HMO, PPO and POS.
Academic Background
Ultimate Medical Academy, Tampa, FL - Medical Billing and Coding, 2012 (GPA 3.8)
Durham Technical Community College, Durham, NC - Training Certification in Job Achievers Development Academy (JADA), 2005
Certifications and Associations
Currently studying for CPC-A Certification.
Work History
EDM Staffing (temporary assignment) Morrisville, NC
Document Preparation Processor and Insurance Claim Processor (Quality Control)
(Met-life Auto, Home and Cigna Insurance Claims)7/2014-8/2015
Remove all staples and fasteners, repair and ripped or torn pages.
Sorting the different sections of the patient chart.
Remote in daily to the headquarters division in order to retrieve claims for processing.
Ensuring that the patient information is accurate with the manifest.
Required to remote into headquarters to retrieve the claims that are to be processed in a timely manner
Making sure all information is accurate in order for the claim to be submitted for processing.
Adecco Staffing Service (various short-term assignments) Durham, NC
Department Clerk, Mail Clerk, Tape Operator and Chart processor 5/2012-3/2016 and currently accepting assignments

2. Performed various clerical and secretarial duties
Insurance verification
Barcoding and scanning of the statements
Filing and computer data entry
Assisting in the review and processing of statements using the Sagitta system.
Answer and Route calls to the designated departments. (Switchboard)
Responsible for typing and mailing renewal policy letters.
Responsible for sorting and the distribution of incoming and outgoing mail for distribution.
Use hand or mail handling machines to time stamp.
Responsible for opening, reading, sorting, and routing incoming mail; and address, seal, stamp, fold, stuff, and affix postage
to outgoing mail or packages.
Responsible for sending checks and loss claims to the designated persons in charge of those accounts.
Stafflogix (Temporary Agency) Lab Corp) Burlington and RTP, NC
Order Entry, Specimen Accessioner G2 6/2012 – 11/2012
Entering and Keying data in on (Red White and Blue requisitions and manuals), after the specimens has been accessioned.
Responsible for imaging and filing batches for review.
Label, scan and hand scan documents daily.
Tracking which consists of receiving, scanning AFP, Molecular and Infectious Disease (RT-Room Temp or F-Frozen)
specimens daily.
Tracking and Receiving (paraffin blocks and slides) and daily send outs (FED EX) to requested locations.
DHA Resident Services (grant program) Durham, NC
Neighborhood Network Lab Assistant 2/2011 – 10/2012
Plan activities and workshops that would stimulate growth towards residents becoming self-sufficient.
Provided residents/children with individual attention.
Communicated with parents on a regular basis.
Ability to establish and maintain effective working relationships with the residents.
OAO Technology Solution (IBM) Durham, NC
Tape Operator 1/2008 – 8/2010
Assisted customers with protocol situations surrounding tape requests which contained vital information.
Responsible for the input and mounting series of tapes requests by the customer within the warehouse library where the tapes
were properly stored in a timely manner.
Data Entry/Customer Service

3. Multi-line switch-board, Answering/Routing calls to designated department.
Tas Tax Services (seasonal) Durham, NC
Customer Service/Office Support 1/2005 – 5/2008
Scheduling and Confirming appointments.
Data Entry,
Filing
Making Copies of all necessary documents
Communicated respectfully
Made sure proper documentation was signed before releasing the tax loan refund checks.
Blue Cross Blue Shield Durham, NC
Data Entry/Customer Service 4/2000 – 8/2004
Sorting and distribution of mail to the various departments daily.
Process insurance claims to be paid to clients.
Provided friendly and courteous customer service.
Required accurate data entry skills and dependability in order to process claims in a timely manner.
Kelly Temporary Services Durham, NC
Data Entry/Customer Service 6/1999 – 4/2000
Responsible for qualifying potential participants in a clinical research study.
Required accuracy in data entry.
Ability to probe participants and provide excellent customer service.
References
Available Upon Request