1. CARMEN M TAYLOR
703 Bedford St. St. Paul, MN 55130 651-797-4731 tayctayt@gmail.com
EXPERIENCE
Ajilon Professional Staffing/ Toshiba, Eagan, MN 55121 11/14-01/15
Administrative assistant; Answer calls, dispatch, enter meter readings for copiers and printers
off site, help desk support, and data entry.
Ajilon Professional Staffing/ Advanced Pain Management, Milwaukee, WI 05/14-10/14
Effectively collaborated throughout the organization to ensure success and responsiveness to the
Ancillary needs of the organization. Daily processing of patient orders and completed internal
requests in a timely and professional manner. I provided clear explanations of appropriate
patient-related policies. Managed and updated daily/weekly reports and follow up accordingly.
Reported performance to management. Informed management about any changes or patterns
they are seeing in denials of procedures. Efficiently obtained all authorizations for ancillary
products once an order had been created by provider. Received, processed and send out
laboratory supply orders per the shipping schedule. Notified patients and dispensed
braces/ancillary products once authorization has been obtained; properly noted in patient charts
in NextGen. Notified Ancillary AMA/leads when braces/ancillary products had been declined by
insurance. Where necessary, referred brace orders to specific DME vendors. Accepted, handled
and processed incoming patient phone inquiries using appropriate customer service skills,
clarified and validated patient inquiries, questions or complaints and corrected and updated
patient account information in NextGen. Handled and processed incoming patient
correspondence. Corrected, resolved, or escalated any issues. I provided effective
communications and follow up with company staff and providers. I maintained patient
confidentiality in accordance with established policies. I Managed inventory of Ancillary
products and supplies appropriately.
Paladin Consulting Inc./Aetna Insurance Saint Louis Park, MN 03/2010-12/2013
Distributed and collected incoming mail. Collected and processed outgoing mail.
Responsibilities included determining, affixing, and recording postage on registered mail and
packages. Coordinated and processed all shipping and receiving from UPS, FedEx, USPS, and
various other couriers. Operated computerized shipping equipment, processed incoming and
outgoing mail, data entry, and clerical Medicare Part D Claims Department support.
EDUCATION
Everest College Criminal Investigations 02/2007-01/2010

2. Associates in Applied Science in Criminal Investigations
• Criminalistics I & II Crime Scene Photography I & II
• Biological Evidence I & II
• Graphics & Documentation I & II
• Fingerprints Classification & Latents I & II
• Crime Scene Dynamics I & or II
• Criminal Justice Communications