Shannon Satterfield is a customer service and management professional with over 10 years of experience in the automotive and furniture industries. She holds an MBA from Liberty University and a Bachelor's degree in Business Administration from Salem College. Satterfield is currently an adjunct professor at Randolph Community College and seeks a challenging position that will enhance her professional experience and education.

1. SHANNON L. SATTERFIELD, MBA
1949 Horse Carriage Lane  Asheboro, NC 27203  slsatterfield6@gmail.com  336.460.0945
CAREER SUMMARY
Customer service and management professional with over 10 years of providing high quality results in the
automotive and furniture industries. Successful career track record of increased responsibilities. Targeting a
challenging position that will enhance my professional experience and education while valuing my contributions to
the success of the organization.
AREAS OF EXPERTISE
BudgetManagement TeamLeadership Marketing
SalesLeads CustomerService InventoryControl
CustomerSatisfaction AP/AR DeliveringResults
EDUCATION
Master’sDegree,Business Administration, Liberty University, LYNCHBURG, VA (2014)
Bachelor’s Degree, Business Administration Marketing Concentration, Salem College, WINSTON-SALEM, NC
(2013)
HONORS
Sigma Beta Delta, Alpha Sigma Lambda, Magna Cum Laude, Delta Mu Delta
Internships/Work Studies
Randolph Community College,
 Administrative Services/Human Resources
 Marketing
 Foundation
Asheboro/Randolph Chamber of Commerce
PROFESSIONAL EXPERIENCE
AdjunctProfessor,Randolph Community College, Asheboro, NC (1/2016-Present)
 Responsible forcreating teaching plans and organizing objectivesto facilitate student learning
 Provideguidance and direction on varied subject matter to all students at each level of understanding
Internet Manager,Asheboro Ford Lincoln,Asheboro, NC (6/2007-2/2009)
 Marketing and sales using the internet and social media
 Updated inventory on company website as wellas outside web based applications
 Photographed inventory forthe websites
 Received all internet leads and made follow up calls as well as responded to emails
 Providedcustomers with information that would help them in their decision to purchase a vehicle
 Tracked all leads to determine which outside lead provider company provided the most profitable leads
 Advised upper management on whichweb providers and lead aggregates to spend money on
CustomerService AccountExecutive,Klaussner Furniture, Asheboro, NC (8/2005-3/2007)
 Placedorders in the system
 Tracked orders from origin to delivery
 Kept in constant contactwithcustomers providing them with weekly spreadsheet order updates
 Kept in constant contactwithshipping providers to ensure the location of the orders at all times

2.  Spoke with outside sales professionals to make sure the customers were satisfied with their purchase
StoreManager,Asheboro Truck Accessories, Asheboro, NC (1/2001-5/2005)
 Marketing and sales, Purchasing, Customer Relations
 Supervised and managed employees
 Managed accounts payable and receivable
 Human Resources
StoreManager,Carquest of Randleman, Randleman, NC (8/1998-1/2000)
 Marketing and sales, Customer Service, Purchasing
 Supervised employees
 Processed accounts receivable and payable
 Human Resources