2511 Boxwood Drive
Baker, LA 70714
225-444-5066 (home)| firstname.lastname@example.org
CHRYSTAL D. BURRELL
OBJECTIVE To obtain a position within a company that will allowme to grow professionally,whilebeing
ableto develop and utilizemy strongversatileskillsfor the betterment of the organization.
INTERNSHIP DR. TIFFANY CHEVALIER 2008-2009
MEDICAL OFFICE ASSISTANT
Reviewing medical procedures as documented by doctors
Translatingmedical procedures into codes thatcan be translated by payers,other
medical coders,and other medical facilities
Transmittingcoded patient treatment information to payers and other recipients
Handlingpatientbilling & DME orders
SKILLS ExcellentOrganizational Skills
Strong Computer Relation Skills
Telephone Answering, 12-Line System
Word Processing& Typing (65 wpm) & 10-Key
Computer: MicrosoftWord,Excel, PowerPoint, Outlook, Database,
Internet Explorer,Alpha IV Data Base.
WORK HISTORY DATA ENTRY/DISPATCHER, DUPREE LOGISTICS (SPHERION), BATON ROUGE, LA
Nov 2014- Jan 2015
Maintained an up-to-date records of trucks,containers,and assigned drivers and
Ordered driver’s permits and kept monthly logs of permits purchased.
Received, scheduled, tracked, and invoiced orders for delivery.
Prepared and issued daily production reports.
Maintained radio communications with techniciansand truck drivers.
Reviewed completed work orders to assurethey were entered correctly in
the system for delivery.
Recorded & maintained records of the empty-in & empty-out containers that entered
the pool yard and warehouse.
Processed & proofread carrier notes that came into the office.
Filed,mailed,scanned, copied,and emailed documents.
Page | 2 Chrystal D.Burrell
SECRETARY, DEPT. OF HOMELAND SECURITY (WESTAFF), BATON ROUGE, LA
Jan 2014 – May 2014
Assumed receptionistduties, greet public and refer them to
appropriatestaff members, answer phone, route calls,and take
Cooperated in the maintenance and/or modification of agency data collection system.
Overseen databasemanagement for quality assurance.
Maintained accuratedaily accountingof fees, donations and other revenue.
Assisted with completion of necessary statistical reports as requested.
Compiled statistical information for my supervisor as requested.
Developed and maintained agency inventory system.
Distributed incomingmail and prepareoutgoing mail includingbulk
CUSTOMER SERVICE REP., ALLSTATE INSURANCE (KELLY SERVICES), BATON ROUGE, LA
Sept 2013 - Jan 2014
Completed customer’s transactional requests by ensuringfacilitation of first
call resolution and customer satisfaction on all transactions.
Demonstrated accuracy in processingchanges to customer policies
based on the information provided and identifies opportunities
requiringa transfer to a licensed representative.
Actively listened to customer issues or questions showinginterest,compassion and
displayingempathy for the caller’s situation.
Verified coverage for customers or verify that policy changes were made and provided
proof of insurancedocuments to customers.
Remained current on new marketing campaigns in order to respond
appropriately to marketing related inquiries usingall availableresourcetools.
Acknowledged and direct customer’s requests for additional products
or services to appropriatelicensed representatives.
Handled requests regardingcustomer documentation and be ableto
clearly explain them to includeany followup on our customer's part.
ITS PROVIDER ADVISOR, BLUE CROSS BLUE SHIELD OF LA (FRAZEE), BATON ROUGE, LA
Feb 2009 – Sept 2012
Answered inbound callsand researched several computerized systems
to resolvesimpleto complex provider inquires,outsidestandard procedureto
that accurateresearch and information is provided to a provider.
Analyzed and identified possiblesystemerrors and/or patterns and
responds to inquiries regardingadjustments,refunds, edits and/or payment registers
(EOB’s) to ensure completeness, accuracy and customer satisfaction
Reviewed and responded to action requests accurately and promptly to
ensure servicelevel agreements and quality assurancearein compliant,
consistent,effective, and efficient.
Maintained knowledge of required lines of business,changed to
applicablecompany policies/procedures,recent laws and regulations,HCPCS
coding,ICD-9 codes, medical terminology, and related computer systems to ensure
information is currentand accuratewhen providingserviceto providers.
Page | 3 Chrystal D.Burrell
Composed and proofread letters to customers, group leaders,
insurancecompanies,and other plans describingpayment amounts
or any other written correspondence to ensure customer satisfaction.
CLIENT SUPPORT SPECIALIST, JP MORGAN CHASE (MANPOWER), BATON ROUGE, LA
Feb 2006 – Feb 2008
Answered and routed incomingcalls.
Answered and processed requests dealingwith customers’ account.
Resolved complex problems with the highest level of customer satisfaction
and offered services and products thatenabled their customers to reach
their financial goals.
Provided information on legal documents related to garnishments,child
supportholds,levies,restrainingorders,bankruptcy freezes, citations to
EDUCATION AS BUSINESS ADMINISTRATION, VIRGINIA COLLEGE, BATON ROUGE, LA., STILL ATTENDING
International Association of AdministrativeProfessionals(IAAP)
MEDICAL OFFICE ASSISTANT, DELTA COLLEGE, BATON ROUGE, LA., JAN 2009
HIGH SCHOOL DIPLOMA, SCOTLANDVILLE MAGNET HIGH, BATON ROUGE, LA., MAY 2003