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  1. 1. 2511 Boxwood Drive Baker, LA 70714 225-916-7642 (cell) 225-444-5066 (home)| CHRYSTAL D. BURRELL OBJECTIVE To obtain a position within a company that will allowme to grow professionally,whilebeing ableto develop and utilizemy strongversatileskillsfor the betterment of the organization. INTERNSHIP DR. TIFFANY CHEVALIER 2008-2009 MEDICAL OFFICE ASSISTANT Reviewing medical procedures as documented by doctors Translatingmedical procedures into codes thatcan be translated by payers,other medical coders,and other medical facilities Transmittingcoded patient treatment information to payers and other recipients Coordinatinginsurancereimbursementof careproviders Handlingpatientbilling & DME orders SKILLS ExcellentOrganizational Skills Strong Computer Relation Skills Telephone Answering, 12-Line System Word Processing& Typing (65 wpm) & 10-Key Computer: MicrosoftWord,Excel, PowerPoint, Outlook, Database, Internet Explorer,Alpha IV Data Base. WORK HISTORY DATA ENTRY/DISPATCHER, DUPREE LOGISTICS (SPHERION), BATON ROUGE, LA Nov 2014- Jan 2015 Maintained an up-to-date records of trucks,containers,and assigned drivers and assistants. Ordered driver’s permits and kept monthly logs of permits purchased. Received, scheduled, tracked, and invoiced orders for delivery. Prepared and issued daily production reports. Maintained radio communications with techniciansand truck drivers. Reviewed completed work orders to assurethey were entered correctly in the system for delivery. Recorded & maintained records of the empty-in & empty-out containers that entered the pool yard and warehouse. Processed & proofread carrier notes that came into the office. Filed,mailed,scanned, copied,and emailed documents.
  2. 2. Page | 2 Chrystal D.Burrell SECRETARY, DEPT. OF HOMELAND SECURITY (WESTAFF), BATON ROUGE, LA Jan 2014 – May 2014 Assumed receptionistduties, greet public and refer them to appropriatestaff members, answer phone, route calls,and take messages. Cooperated in the maintenance and/or modification of agency data collection system. Overseen databasemanagement for quality assurance. Maintained accuratedaily accountingof fees, donations and other revenue. Assisted with completion of necessary statistical reports as requested. Compiled statistical information for my supervisor as requested. Developed and maintained agency inventory system. Distributed incomingmail and prepareoutgoing mail includingbulk mail. CUSTOMER SERVICE REP., ALLSTATE INSURANCE (KELLY SERVICES), BATON ROUGE, LA Sept 2013 - Jan 2014 Completed customer’s transactional requests by ensuringfacilitation of first call resolution and customer satisfaction on all transactions. Demonstrated accuracy in processingchanges to customer policies based on the information provided and identifies opportunities requiringa transfer to a licensed representative. Actively listened to customer issues or questions showinginterest,compassion and displayingempathy for the caller’s situation. Verified coverage for customers or verify that policy changes were made and provided proof of insurancedocuments to customers. Remained current on new marketing campaigns in order to respond appropriately to marketing related inquiries usingall availableresourcetools. Acknowledged and direct customer’s requests for additional products or services to appropriatelicensed representatives. Handled requests regardingcustomer documentation and be ableto clearly explain them to includeany followup on our customer's part. ITS PROVIDER ADVISOR, BLUE CROSS BLUE SHIELD OF LA (FRAZEE), BATON ROUGE, LA Feb 2009 – Sept 2012 Answered inbound callsand researched several computerized systems to resolvesimpleto complex provider inquires,outsidestandard procedureto that accurateresearch and information is provided to a provider. Analyzed and identified possiblesystemerrors and/or patterns and responds to inquiries regardingadjustments,refunds, edits and/or payment registers (EOB’s) to ensure completeness, accuracy and customer satisfaction to providers. Reviewed and responded to action requests accurately and promptly to ensure servicelevel agreements and quality assurancearein compliant, consistent,effective, and efficient. Maintained knowledge of required lines of business,changed to applicablecompany policies/procedures,recent laws and regulations,HCPCS coding,ICD-9 codes, medical terminology, and related computer systems to ensure information is currentand accuratewhen providingserviceto providers.
  3. 3. Page | 3 Chrystal D.Burrell Composed and proofread letters to customers, group leaders, insurancecompanies,and other plans describingpayment amounts or any other written correspondence to ensure customer satisfaction. CLIENT SUPPORT SPECIALIST, JP MORGAN CHASE (MANPOWER), BATON ROUGE, LA Feb 2006 – Feb 2008 Answered and routed incomingcalls. Answered and processed requests dealingwith customers’ account. Resolved complex problems with the highest level of customer satisfaction and offered services and products thatenabled their customers to reach their financial goals. Provided information on legal documents related to garnishments,child supportholds,levies,restrainingorders,bankruptcy freezes, citations to discover assets,liens,etc… EDUCATION AS BUSINESS ADMINISTRATION, VIRGINIA COLLEGE, BATON ROUGE, LA., STILL ATTENDING 4.0 GPA International Association of AdministrativeProfessionals(IAAP) Microsoft& Excel MEDICAL OFFICE ASSISTANT, DELTA COLLEGE, BATON ROUGE, LA., JAN 2009 3.8 GPA HIGH SCHOOL DIPLOMA, SCOTLANDVILLE MAGNET HIGH, BATON ROUGE, LA., MAY 2003 3.3 GPA