Karen Verdino has over 15 years of experience in finance, administration, customer service, and credit management roles. She has strong skills in accounts payable/receivable, financial reporting, payroll administration, and debt collection. Karen is proficient in Microsoft Office, SAP, Oracle, and other systems. She has a Certificate IV in Frontline Management and training in credit management, privacy, and export/import. References are available upon request.
1. KA R E N VE R D I N O
1 2 P a r s o n s R o a d , D E R N A N C O U R T S A 5 0 7 5
Telephone: 0411774294 (mobile)
Email Address: zazzi.kazzi@gmail.com
C A R E E R S U M M A R Y
A multi skilled office professional with progressive experience in Finance, Sales and
Marketing and Credit Management
Business support at a corporate level including Reception, Human Resources, Customer
Service, Accounts Payable/Receivable
Delivered Account Reconciliations accurately and completed on time
Ability to provide end of month and yearly reports with accuracy and efficiency
Expertise in Debtors and Credit Management with payroll administrative functions, as well
as account management responsibilities
Completed functions by the deadlines given with the accuracy and efficiency they require
PERSONAL PROFILE:
Quick learner with the ability to learn procedures / processes and systems
Impeccable time management and administration skills
Excellent written and verbal communication skills
Ability to investigate and make decisions based on available information
Team player who willingly shares knowledge and gains satisfaction from assisting a colleague
in the development of their skills
Ability to inspire and coach other team members
Flexible and adaptable
Proactive with the ability to refine and develop systems / processes
Suburb customer service
Peoples person and committing to all deadlines given
Friendly, polite and courteous with an impeccable phone manner
Dedicated
Organisational and data entry skills and the ability to multi-task
I N T E R E S T S
Reading
Travel
Home Renovations
KAREN VERDINO
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2. E M P L O Y M E N T H I S T O R Y
LENDLEASE ENGINEERING NOV 2014 - CURRENT
CONTRACT
POSITION: ACCOUNTS PAYABLE / RECEIVABLE OFFICER
RESPONSIBILITIES
Scanning of all Invoices, Retentions and Progress Payments into JDE System on a daily
basis.
Checking all Documents for DOA’s limits and signatures are correct for all business Units
Ensure Certificate of Currency and Liability Insurance documents are attached, and duly
authorised.
Ensured accuracy and timelines of the financial systems are met
Actively resolved any processing issues/queries in relation to the processing of tax invoices,
Retentions Held and Progress Payments with the business unit involved
Unpresented cheques listing – follow up with any unpresented cheques with vendors over 30
days outstanding, resolve issues and report to Management monthly.
Daily mail distributed for authorisation to Business Units
Updated Asset Register on a Daily Basis
ACHIEVEMENTS
Versatile and have the ability to learn new program’s and procedures efficiently
Having impeccable customer service skills and a strong work ethic
Always friendly and outgoing and willing to assist fellow employees
KAREN VERDINO
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3. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
WIPRO – ORIGIN ENERGY CONTRACTAUG 2014 - NOV 2014
POSITION: FINANCE OFFICER
RESPONSIBILITIES
Hardship Letters for grants received from government
Coordinate Hardship vouchers to customers granted from VIC and Queensland
governments
Coordinate mailing and mail merge for hardship letters
Daily Reports for Management on errors with EFT Payment downloads into SAP
Notify Origin Energy customers and consumers when errors have been resolved on their
accounts
Bank Recs on a daily basis into SAP
Cheques processed twice a week to pay customer incentives and carbon tax reimbursements.
Letters to customers to confirm balance on accounts and to issue a cheque for credit
balances
Customer Service to internal and external stakeholders
ACHIEVEMENTS
Always respected internal and external customers and handled each incident in a professional
manner
Excellent communication skills
Initiative to succeed in problem solving abilities
All Credit Balances paid out in a timely manner
All sensitive Information treated confidentially
KAREN VERDINO
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4. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
ECH LARGS NORTH MAY – JUNE 2014
CONTRACT
POSITION: RELIEF ADMINISTRATION OFFICER
RESPONSIBILITIES
• Reception duties
• Administrative support to the site
• High standard customer service to clients and staff
• Proficient user of Microsoft Office suite.
• Highly developed verbal and written communication skills
• Ability to work and contribute to a work team environment
• Highly developed interpersonal skills
• Strict confidentiality
• Proficient use of Microsoft Office suite
ACHIEVEMENTS
Versatile and have the ability to learn new program’s and procedures efficiently
Having impeccable customer service skills and a strong work ethic
Always friendly and outgoing and willing to assist fellow employees
Implemented a filing system that is line with the financial year of the current ownership
GEORGE WESTON FOODS- OCT 2013 –APRIL2014
WESTON MILLING 6 MTH P/TIME
CONT
POSITION: GRAIN ADMINISTRATOR SA AND VIC
RESPONSIBILITIES
Ensured all weighbridge uploads are entered into SAP daily for
South Australia and Victoria.
To reconcile stock positions for all sites on a weekly basis.
All Warehouse transfers, Track Transfers and Buyer to Buyer transfers are entered into SAP
in a timely manner.
All Goods Receipts and the related invoices were entered into SAP for payment from head
office in Sydney on a weekly basis.
Accounts Payable / Receivable – To ensure all invoices are coded and sent through to
Sydney via SAP – RIAS system and paid in a timely manner.
To follow up all overdue payments for the VIC / SA mills..
ACHIEVEMENTS
Reconciled Stock positions for each site not reconciled from previous year
Developed and executed an Administration procedure manual.
Presented in a professional manner at all times and the ability to learn processes in a short
period of time
KAREN VERDINO
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5. E M P L O Y M E N T H I S T O R Y ( C O N T D . )
ECH COMMUNITY PROJECTS
JULY - OCT 2013
POSITION :TEMP OFFICE ADMINISTRATOR
RESPONSIBILITIES
To assist with the Rostering and Scheduling of Home Support Workers for needs of
client on a day to day basis, and report to clients co-ordinators and Home Support Worker
Update all contact with clients in People Point and ACE programmes.
To input timesheets for 2 merging systems for 120 employees and to adhere to their HR
regulations and guidelines.
Accounts Payable and Receivable - To ensure all Invoices were paid in a timely basis, and
all overdue invoices were followed up.
ACHIEVEMENTS
Ensured the servicing of customer needs and prioritising day to day work flows to ensure
client’s needs were continually met.
Worked well in a team environment and developed strong relationships with peers.
Processed customer enquiries within specified timeframes and responded to customers both
internal and external in a professional manner ensuring their needs were met, on numerous
occasions receiving excellent feedback from clients.
SA POWER NETWORKS (FORMERLY ETSA) MAR 2012 – JUNE
2013
POSITION: BUSINESS SERVICE OFFICER
RESPONSIBILITIES
Key support for the implementation of an Electronic Vendor form
Liaising with IT Department for testing of same using SAP.
Ongoing support to all internal and external users, and implementation of electronic work
instructions on E-Workplace for users.
To reconcile all major accounts and contracts to statement balances and to ensure all invoices
were processed by the team to meet the payment terms for all suppliers, using SAP
PAYROLL
• Timely input of timesheets for all employees and contractors
• Uploaded into SAP System for Elizabeth Depot and Holden Hill Depot for 150 employees
• To adhere to their HR Guidelines, Policies and Procedures.
• Collate time sheets and all other relevant payroll information in a timely manner – fax time
sheets to payroll master to upload in SAP Payroll system
• Training requirements for all employees and contractors as licenses / skills need to be
updated and noted in SAP system
• Organise Monthly Safety Meetings and co-ordinate employees to attend.
KAREN VERDINO
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6. ACHIEVEMENTS
Achieved commendations from external and internal customers in regards to excellent
customer service always ensuring customers requests/concerns were handled in a timely
manner.
Friendly, courteous and professional at all times.
E M P L O Y M E N T H I S T O R Y ( C O N T D . )
VITERA PTY LTD 2007 - 2011
POSITION : CUSTOMER SERVICE ADMINISTRATOR DOMESTIC & EXPORT
RESPONSIBILITIES
• Extensive SAP Data Base Management for all Customers Contracts and sales orders
• To identify discrepancies and resolve with internal and external customers
• Proficient at making effective decisions.
• Communicate well at all levels, and with people of different backgrounds.
• Ability to build strong relationship and rapport with customers.
• Proficient telephone techniques.
• Very good time management skills.
• Ability to work under pressure and maintain a positive outlook.
• Excellent numeracy and literacy skills.
ACHIEVEMENTS
Excellent time management skills with the ability to multi task in an ever changing
environment
Proactive in taking on responsibilities, training and able to make informed decisions in a
timely manner to deliver superior customer service
Professionally presented in the Frontline of the business
Friendly personality and high level of dedication
Impeccable to detail and presentation
VITERA PTY LTD 2000 - 2007
POSITION: CREDIT MANAGEMENT – DEBT COLLECTIONS
RESPONSIBILITIES
Responsible for the timely collection of all major accounts including inter-company accounts
Timely and accurate processing of all contract invoicing.
Provide support to ensure all company banking was completed daily.
Maintain contact with clients to ensure that all account issues are promptly identified and
actioned.
Liaise with all other relevant departments to ensure no delays in responding to invoice queries.
Provide support to ensure all receipts are allocated timely and accurately.
KAREN VERDINO
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7. Processing of all contract invoicing.
Provide effective backup to support all roles with the support services team when required.
Act as a cooperative, cohesive and effective team member to the Finance Department.
Reporting to the board on a monthly basis for all overdue 30/60/90 day accounts
T E C H N I C A L S K I L L S
Software: MS Office (Word, Excel, Access and PowerPoint)
MS Outlook, Internet Explorer 8.0, Lotus Notes
Microsoft Excel intermediate 2003
SAP = ECC-PRH and PNH modules
Operating Systems: NEC – PABX (100 exts SN694), People Soft
MYOB Version 12
Finance 1
SAP System
ANZ Data Now
Oracle JD Edwards Enterprise One
ACE
Peoplepoint
Q U A L I F I C A T I O N S A N D T R A I N I N G
Certificate IV in Frontline Management Locher Management
Dealing with Trusts Australian Institute of Credit Management
Know your debtor Australian Institute of Credit Management
Privacy Act – Are you Compliant Australian Institute of Credit Management
Retention of Title Australian Institute of Credit Management
Fire Warden Training Chubb Fire Systems
Export / Import Course Vitera in house online course
Asic clearance / Police Clearance Asio
R E F E R E N C E S
Mary Esposito – 0428937704
Margo Prosilis - 0403698304
KAREN VERDINO
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