1. GABRIEL CASTANEDA
129 S Fonda Street  La Habra, CA 90631
(562) 686-2600  castanedagabriel@ymail.com
Professional Summary
Manager with experience in the financial industry, combining high-level sales and credit account knowledge
with operational experience, team development and cross-functional communication abilities. Extensive
experience driving sales, managing teams, contributing to team efforts, and maximizing profitability.
AREAS OF EXPERTISE
 Staff Management
 Profit and Loss
 Market Knowledge
 Corporate Credit Policy
 Account Management
 Executive Communications
 Resolving Conflict
 Documentation
 Communication
 Management
 Client Relations
 Microsoft Office
PROFESSIONAL EXPERIENCE
RENT A CENTER 2014 to Present
Credit Manager, Duarte, CA
 Achieve number one to close credit accounts district-wide and personally visit large customers to
establish and build relationships.
 Manage and train four credit and collections employees to develop them into goal-oriented staff and
delegate administrative aspects of financial transactions.
 Oversee financial and legal records for 510 accounts, including maintaining corporate credit policy,
consistent application of credit policy and periodic credit reviews.
 Recover merchandise from skip accounts to optimize company sales and reduce bad debt losses.
Customer Account Representative, Santa Ana, CA 2011 to 2014
 Increased revenue by attracting potential customers by answering product and service questions.
 Delivered and set up merchandise on sales floor to maintain brand image.
 Resolved product or service problems by clarifying and responding to customer service inquiries.
 Maintained 225 financial accounts at credit standers and prepared reports.
STRAUB DISTRIBUTING BUDWEISER, Tustin, CA 2009 to 2011
Sales Representative
 Boosted revenue by cleaning up three routes in different departments.
 Open sales accounts, visit new customers and replace competitors tap handles.
 Oversee client account activity while developing and maintaining open lines of communication.
COCA-COLA ENTERPRISES, Orange, CA 2006 to 2009
Merchandiser, Relief Sales
 Achieved profits 10% above district average by maintaining first position on product and ensuring
expired product was properly removed and replaced with fresh product for clients.
 Personally investigated large customer credit applications, trained new sales employees and led
several tours within various districts.

2. GABRIEL CASTANEDA Resume, Page 2
 Increased revenue by cleaning up two sales routes.
 Merchandised and managed Cat I, II and III inventory and maintained POS and Glide systems.
Professional Experience continued…
HOME DEPOT, Brea, CA 2005 to 2006
Sales Floor Associate
 Provided optimal customer service by responding to inquiries, identifying the issue, expediting
correction and following up to ensure resolution and customer satisfaction.
 Maintained store brand and appearance standards by ensuring sales floor remained fully stocked.
EDUCATION
Sonora High School, La Habra, CA, 2004
PROFESSIONAL DEVELOPMENT & AWARDS
Employee of the Month, Home Depot
Certified, Forklift Operator
Pallet Jack, Big Joe, Reach, Lift with Flat Bed
Electric Pallet Jack