1. KEN C. LANDRY
264 Main Street
Sturgeon Falls, Ontario
P2B 3A1
Home: 705-753-6252
Mobile: 705-471-6545
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GENERALMANAGER
Proactive, performance-driven professional with 20+ years’ experience in problem-solving and leadership. Keen
understanding of business priorities, genuine team player committed to managing operations while contributing
to revenue-producing activities. Communicate easily and effectively with staff, vendors, and customers. Loyal
managementprofessionalabletoseethe“bigpicture”while stayingontopof allthedetails.
CoreCompetencies
- Operations Management - Negotiations - Client Relations
- Leadership/Motivation - Relationship Management - Presentations
- Customer Service - Logistics - Financial Analysis
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PROFESSIONALEXPERIENCE
2015toPresent
STOREMANAGER,SearsRetailStore,SturgeonFalls,Ontario
Scope of duties range from scheduling to sales of appliances and mattress sets, carrying merchandise to
customer’s cars, cleaning, inventory control to ringing sales in the POS register. Increase customer satisfaction
through effective customer service. Develop new sales strategies to increase sales and profits while controlling
expenses and inventory. Ensure operational standards as well as compliance with all company policies and
procedures.
2008 to 2015
OWNER/OPERATOR, Four Seasons, Sturgeon Falls, Ontario
Oversee all aspects of running a convenience store. Managed promotions, set retail pricing,
determined product mixes, and designed store layouts. Established procedures, and negotiated
lowest costs and contracts from suppliers and vendors. Hired, trained, supervised, and evaluated
staff.
2000 to 2008
STORE MANAGER, Value Village, North Bay, Ontario
Led business processes and performance metrics. Developed service strategies and implemented
continuous improvement. Analyzed performance of revenues, profit margins, cost and schedule
overruns. Tracked performance, profitability, productivity, efficiency and resource utilization.
Promoted teamwork and employee development while offering an “open door” policy that created
trust and dialogue. Administered payroll, purchasing, staffing, human resources, WSIB, production,
customer service and merchandising.

2. KENC.LANDRY Pagetwo
1996-2000
STORE MANAGER, SAAN Stores, North Bay, Red Lake, and Kingsville, Ontario
Oversaw all aspects of running a retail store. Maintained awareness of market trends in the retail
industry, analyzed sales figures and forecasted future sales volumes to maximize profits. Maintained
inventory levels, monitored merchandise, and developed strategic relationship building and quality
service. Oversaw loss prevention initiatives and human resource functions. Hired, trained, supervised,
rewarded and disciplined a work force of twenty-five to thirty employees. Developed and conducted
annual performance appraisals for all staff.
1998
ACCOUNT MANAGER, CIBC, Red Lake, Ontario
Contributed to the overall success of the bank by achieving sales through the development, retention
and referrals of new and existing customers. Offered strong knowledge of products offered by
internal bank partners and managed investment portfolios. Provided customers with exceptional
service and sound financial advice to meet their diverse financial needs including investments, credits,
deposits, cash management and payment processing needs.
1995
ADVERSTISING SALES PERSON, North Bay Nugget, North Bay, Ontario
Developed and executed strategic plans for effective ad selling in the West Nipissing area.
Established positive relationships with business leaders in the community. Applied innovative
marketing and advertising strategies to increase customer acquisition and revenue. Prepared
numerous documents, including proposals, marketing plans, advertisements.
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EDUCATION
Graduatedin1993
BACHELOR OF BUSINESS ADMINISTRATION, Nipissing University, North Bay, Ontario
Core topics
-Entrepreneurship -Accounting -Finance
-Human resource management -Cost and management accounting -Marketing
-Operations management -Organizational behavior -Business statistics
-Strategic management -Public relations -Management
-Economics -Business law and ethics -Advertising
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REFERENCES
Available on demand