Joshua M. McNabb has over 15 years of experience in operations management, customer service, and accounts receivable. He holds an MBA in Global Management and a Bachelor's degree in General Studies. Currently he is the head of accounts receivable for Addiction Labs of America, where he manages over $3.5 million in patient accounts and conducts data analysis using SalesForce and Excel.

1. Joshua M. McNabb
1705 Portland Ave. 18  Nashville, TN 37212
Phone: 865-789-2641  joshuamc13@yahoo.com
EDUCATION
University of Phoenix, Nashville, TN
Master of Business Administration, Global Management, Dec 2010.
East Tennessee State University, Johnson City, TN
Bachelor's Degree, General Studies, May 2008.
SKILLS OVERVIEW
● Dedicated employee and manager with a strong work ethic and loyalty to the
companies for which I have worked.
● Experience in Operations management, cost control, employee management and
conflict resolution.
● Comfortable completing weekly sales/accounts receivable forecasting from associated
data to meet company demands.
● Maintained advanced level math knowledge including Statistics, Calculus I,II, III, and
Computer Science.
PROFESSIONAL EXPERIENCE
Clinical Revenue Management Services Brentwood, TN
Accounts Receivable/Medical Billing 2015-Present
• Head of accounts receivable for Addiction Labs of America, including data analysis and
forecasting via SalesForce, Microsoft Excel.
• Managed recovery and write offs of existing patient accounts in excess of $3.5 million,
increased earnings over 2015.
• Relate information and appropriate course of action to patients through phone and mail
correspondence.
• Coordinated, filed, and created company spreadsheets for tracking and management
of outstanding accounts with interest and current procedural steps in effect.
• Analysis of insurance companies, claims, and resulting payments to insure proper
payment to providers.
The Local Taco Brentwood, TN
Lead Bartender 2011-2015
• Oversaw bar inventory, ordering, and sales management.

2. • Provided excellent customer service and resolved customer issues as they arose.
• Delegated tasks to team members as needed.
• Managed cash register and closed down the restaurant without supervision.
Olive Garden Knoxville, TN and Nashville, TN
Culinary Assistant/Certified Trainer 2009-2011
2001-2006
• Personally responsible for food inventory, data management, and production costs.
• Maintained and managed a professional, fast-paced kitchen.
• Contributed to policy issues as member of the Safety Committee.
• Trained and managed new employees through internal Certification program.
• Originally began as a line cook and was promoted to Culinary Assistant with kitchen
supervision.
Kroger Pharmacy Knoxville, TN
Pharmacy Technician 2006-2007
• Obtained Pharmacy Technician License with the State of Tennessee.
• Responsible for maintaining and ordering pharmacy supplies.
• Provided excellent customer service and handled any customer concerns. Relayed
details and concerns of customer to pharmacist for final determination per HIPAA
guidelines.
• Filled prescriptions in efficient and effective manner.
Cendant Corporation Knoxville, TN
Reservation Agent 1998-2001
• Worked as an agent for the Days Inn division of Cendant.
• Provided excellent service and resolved any conflicts with customers in timely manner.
• Executed sales of hotel rooms and associated packages through call center. Helped
customers find best suited packages for their current needs and future concerns while
upselling when appropriate.
TECHNICAL SKILLS
Proficient in the Microsoft Office Suite, Social Media Management, type 80+ WPM,
SalesForce, Data Analysis, Analytical and Critical Thinking
IN PROCESS EDUCATION
Currently learning German, SQL Data Analysis