Proven leader in Retail and Hospitality Management

1. Resume
JOEL A. KRETSCHMER
Milwaukee, WI 53207
414-344-8944
Kretsch68@gmail.com
PROFESSIONAL SUMMARY
25+ Years Customer Service
25+ Years Management
25+ Years Staff Hiring and Training
20+ Years of Cash Control
20+ Years Asset Protection/Loss Prevention
WORK HISTORY
General Manager, Clarion Hotel and Conference Center
Milwaukee, WI; 414-481-2400; Owner: Ken Rupena
August 2011 – 2015
Customer relations, making reservations via Choice Advantage, telephone sales and upselling of rooms
and reservations, cash handling, record keeping, safety procedures, housekeeping assisting, shift control
policies and balancing, credit authorizations, commercial airline handling, answering phones, checking
guests in and out, addressing guest and maintenance issues, data entry, creating and completing guest
folios, directing traffic throughout hotel/conference center and facilitating communication among all
hotel departments. Sales agent for hotel Sales Department, working with companies that utilize our
services for either hotel reservations, or banquet/meeting space, making sales calls, promoting our
facility, touring facility with sales clients. Opening and closing procedures of our in house restaurant.
Total calculations, record keeping, processing payments, word processing of records, working with
banquet set up personnel to assure rooms are set for facilities. Managing Restaurant staff, Micros
processing, handling functions within the Banquet/Conference Center. Handling Tax Exempt for
companies, monthly statistical analysis, Client relations.
Store Manager, Open Pantry Food Marts
Kenosha, WI: 262-857-1156; Supervisor: Jim Schutz
September 2008 - July, 2010
Manage entire convenience store location. Customer relations, pdt operations, payroll, hiring/firing,
training, vendor relations, merchandising, p&l report, bookkeeping, store audit procedures, pricing
coordination with percon, safety procedures, maintenance, order control, inventory operations, IT
procedures, cash control, record keeping, daily and weekly figure analysis, asset protections, freight
processing.
Store Manager, Factory Card and Party Outlet
Racine, WI 53406; 262-634-5530; Supervisor: Connie Awe
December 2007 - September 2008

2. Manager of entire store operations. Customer Relations, inventory control, asset protection, ordering.
Hiring/Firing, and training of personnel. Cash control, store audit procedures, bookkeeping, daily sales
statistics, weekly and monthly figure analysis. Payroll procedures, IT procedures, P&L Report.
Merchandising of entire store. Safety and control. Product pricing, freight processing. Card ordering,
and department control.
Executive Assistant Manager; Walgreens
Milwaukee, WI; 414-273-5420; Supervisor: Brian Marinello
8/2000 - 12/2007
Assist General Manager in corporate operations, customer relations, inventory control, ordering of
inventory, personnel management, cash control, cash register procedures and training, record keeping,
cash report for daily intake, sales, bookkeeping, weekly and monthly figure analysis, pricing and revision
handling, item maintenance, payroll, Store audit procedures, Telxon use, receiving procedures, supplier
relations, pharmacy and technician operations, Certified Kodak Photo Specialist, developing and
processing of film, chemical handling, cashier cash counts, product coding, product expiration policies,
merchandising of product, product pricing, security procedures, computer processing and system
operations. Reviewing and processing advertisement bulletins and group sheets, processing ledgers,
peoples plus operations. Hiring/discipline of personnel, financial evaluation of store,
training/development of store team, group sheets and ad bulletins, and loss prevention policies
Assistant Manager; Queensway Dry Cleaners
Shorewood, Wisconsin; 414-962-5150; Supervisor: Tracey Spector
1994 - 8/2000
Management of corporate operations, customer service, sales, inventory and staff. Cash handling, order
supply control, cash control, record keeping, and business procedures. Hazardous chemical procedures,
equipment handling and upkeep.
General Manager/Marketing Manager/Loss Prevention
Terratron Hardees, Incorporated (Franchise of Hardees)
Brown Deer, Wisconsin; 414-354-5548; Supervisor: Steve Haussy
1993 - 2000
Management of entire staff, recruitment, scheduling, discipline and training. Inventory management,
maintenance, daily operating procedures, and statistical analysis. Customer service and sales
requirements. Managed all sales and marketing procedures and training, promotions and advertising.
Handled all Loss Prevention claims with the company for multi-unit locations. Investigative procedures
for asset protection, firing of personnel as warranted.
Executive Store Manager/Loss Prevention Specialist; R. B. Skokie Corporation
(Franchise of Arbys)
Des Plaines, Illinois; 708-296-1700; Supervisor: Scott Williams
1991 - 1993
Management of personnel, daily store operations, inventory, and advertising and promotional

3. campaigns. Sanitation Certified, daily/weekly record keeping, monthly intake records, controlling and
recording contract services, employee performance reviews, ordering procedures, payroll recording,
Responsible for the control and supervision of Loss Prevention for multiple locations, interrogation and
investigation of referred cases, video surveillance, record keeping, case filings, termination of personnel,
corporate procedure referral and training, criminal custody procedures.
Supervisor/Research Technician; Armor Systems Corporation
Waukegan, Illinois; 708-662-4550; Supervisor: Kathy Ludwig
1990 - 1991
Research collection accounts, credit reporting, credit bureau relations, consumer dispute handling,
collection of debt accounts, consumer updates on credit files, IBM System 36 usage, CRT experience.
EDUCATION
Gateway Technical College, 3520 - 30 Avenue, Kenosha, Wisconsin 53140
Completed courses in Business Introduction and Marketing Principles.
Graduated June 1986 from George Nelson Tremper High School, 8560 - 26 Avenue, Kenosha,
Wisconsin 53140
Specialized in business, keyboarding (65-70wpm.) Word Processing, (Word Perfect and Microsoft) Data
Entry.
REFERENCES
Available upon request