1. LOLA MAE HOLMES-GILLARD
184 County Road 68
Woodland, MS 39776
Phone 334-221-3002
Email: gillard2917@yahoo.com
Objective:
Innovative professional with 10+years of leadership experience. Strong relationship builder capable of
partnering with clients, staff and administration. Team Player, well organized and able to adapt to new
situations. Able to implement winning strategies through creative methods and demonstrated expertise in
promoting business goals and objectives.
Experience:
2012-Present, Co-Manager, Ann Taylor, Montgomery
Lead and direct all activities required to achieve all store goals, including sales objectives, client
experience, human resource management, payroll and operating expenses, loss prevention and
merchandising presentation while driving both associate and client engagement. Directs client
experience efforts that are consistent with ANN INC. standards; coaches associates on the client
experience to increase transactions and capture client opportunities. Develops team to
accomplish store’s business objectives through attraction, selection, coaching, investment,
retention and motivation. Ensures attainment of sales, payroll and inventory shortage goals.
Directs merchandise presentation, restocking and recovery to maximize productivity
Understands the ANN INC. culture and ensures compliance with all ANN INC. Values &
Behaviors, as well as store operational standards.
2012-2014, Counselor Aide, Dismas Charities Montgomery
Observes and document the accountability of all residents within the facility; enforces and documents all
rules, responsibilities and restrictions assigned to residents; provides maintenance, control and
documentation of all transactions regarding money. Processes accounts payable invoices and ensures
timely vendor payments and provides general administrative support for the Finance Department and
other Corporate Office functions. Perform bookkeeping/general accounting tasks; enter data, code and file
all vendor invoices; maintain accounts payable files and deposit checks received from Dismas Charities
Residents. Provide administrative support to the Director and public relations departments. Maintain
equipment and organization; sort and distribute mail; and mail checks. Maintain office supplies; order
needed supplies for the Center location.

2. 2012-2013, Resident Monitor, Dismas Charities, Montgomery
Observes and document the accountability of all residents within the facility; enforces and documents all
rules, responsibilities and restrictions assigned to residents; provides maintenance, control and
documentation of all transactions regarding money, medications, first-aid supplies, mail, visitors,
telephone calls and referrals. Conducts and documents scheduled internal and external inspections of the
premises, to maintain the health, safety and control of the resident and the appearance and upkeep of the
facility. Complies with all agency policies and procedures; reports emergency situations and unusual
occurrences immediately to the staff duty officer; communicates all relevant information to other staff in
regard to residents, the facility and the agency; attends all required meetings.
2011-2012 Store Manager, EZ Money, Montgomery
Providing outstanding customer service to ensure repeats business. Promoting promotional products and
services to current and potential customers. Ensuring all transactions is completed in compliance with
federal, state, and local regulations Following company policies and procedures. Maintaining balanced
cash drawer. Completing all transactions accurately, including cash handling using multiple computer
applications to access information and process transactions. Resolving customer complaints or referring
complaints to the Store Manager for resolution. Maintaining safe, organized, and clean environment.
Performing other duties as instructed by management.
2005- 2011 Assistant Manager, Citi Trends, Alabama
Processes accounts payable invoices and ensures timely vendor payments and provides general
administrative support for the Store Manager and other Corporate Office functions. Perform
bookkeeping/general accounting tasks; enter data, code and file all vendor invoices; maintain accounts
payable files and deposit money. Provide administrative support to the Store Manager and public relations
departments. Maintain equipment and organization; sort and distribute freight. Maintain office supplies;
order needed supplies. Experience in human resources or personnel that includes human resource laws
and practices, policies, schedules, payroll, and conflict resolution. Maintains confidential information and
processes time sensitive documents. Experience in security, loss prevention, and in safety service.
Maintains records and surveillance equipment, secures and safeguards assets, and investigates and detains
shoplifters
2005-Present Office Manager, H&R Block, Alabama
Filing individual and joint tax returns. Explain to client’s information on saving and managing their
finances. Making appointments, doing charts on IRA, Savings accounts, calling to the clients on a regular
base to make sure they are pleased with the services even informed the of the new tax update. I give them
vital information on the things they can and cannot file on a tax return. Make and take daily payments.

3. 2003-2005 Assistant Manager, Fred’s Mississippi
Processes accounts payable invoices and ensures timely vendor payments and provides general
administrative support for the Store Manager and other Corporate Office functions. Perform
bookkeeping/general accounting tasks; enter data, code and file all vendor invoices; maintain accounts
payable files and deposit money. Provide administrative support to the Store Manager and public relations
departments. Maintain equipment and organization; sort and distribute freight. Maintain office supplies;
order needed supplies. Experience in human resources or personnel that includes human resource laws
and practices, policies, schedules, payroll, and conflict resolution. Maintains confidential information and
processes time sensitive documents. Experience in security, loss prevention, and in safety service.
Maintains records and surveillance equipment, secures and safeguards assets, and investigates and detains
shoplifters.
2002-2005 Store Manager, Dollar General
Experience in security, loss prevention, and in safety service. Maintains records and surveillance
equipment, secures and safeguards assets, and investigates and detains shoplifters. Experience in human
resources or personnel which includes human resource laws and practices, policies, schedules, payroll,
and conflict resolution. Maintains confidential information and processes time sensitive documents.

4. Education:
2011- Present Master Criminal Justice
South University
5355 Vaughn, Road
Montgomery, Alabama 36116
2009-2011 Master Health Care Management
South University
5355 Vaughn, Road
Montgomery, Alabama 36116
1990-1994 Bachelor of Arts
American Baptist College
Baptist World Center 1800 White Creek Pike
Nashville, Tennessee 37207
1989-1990 Data Entry
Louisiana Business College of Tupelo
880 Cliff Gookin
Tupelo, Mississippi 38801
Skills:
Microsoft Word, Microsoft Excel, Lotus Spreadsheet, PowerPoint, Basic Computer program,
Communication Skill, Advance writing Skill, Technical Skills.

5. References:
Tilda Neal, Regional Coordinator
Mississippi State University
Post Office Box 3196
Mississippi State, MS 39762
(662)-418-1508
Annie Snow, Vocational Director
Noxubee County School District
209-A Helen Circle
Starkville, MS 39759
(662)-726-4225
Lillie Dean, Marketing Manager
H&R Block Financial Services
Colonial Shopper Bellwood
Montgomery, Al 36117
(334)303-1590
Kalai Mugilan MA, MPH, Ph.D.
Program Director of Healthcare Management
5355 Vaughn Road
Montgomery, Al 36116
334 395 8838 Office
Southuniversity.edu/montgomery