Resume 2016

1. 16 0 7 L O R I A N A S T R E E T B R A N D O N , F L 3 3 5 11
6 3 1. 6 6 4 . 7 3 2 5  J A Y @ J A Y N O VA . CO M
JAY C A S T R O N O VA
__________________________________________________________________________________________________________________________
-OBJECTIVE-
To obtain a challenging position as a Network Communications Architect or Sr. Network Engineer, where I
can utilize my 19+ years of network communications architecture, leadership, project management, and
network engineering experience in designing and implementing innovative networks that will improve
operational efficiency and reduce total costs of ownership.
__________________________________________________________________________________________________________________________
-SUMMARY OF QUALIFICATIONS-
Information Technology / Network Architect
20+ years of experience in consulting, designing, implementing network architecture and supporting in large multiple
platform networks with thousands of nodes, has made me become a leader in my field. Prior to working at Black Box
Network Services, I acquired extensive knowledge and experience throughout my career while functioning in various
roles, such as Cable and Infrastructure Architect, Technical Lead Project Engineer, and Tech Support Troubleshoot
voice communications problems of severe complexity. My responsibilities involved providing installation, technical
support, and presentations to customers and partners. As an independent thinker and results driven network
communications professional, I have demonstrated expertise in diverse technological concepts which includes:
Unified Communications, VOIP, LAN, WAN, Layers 1, 2 & 3, telephony protocols, including TDM, T1 ISDN, VoIP, H323,
TCPIP, SIP, G711, G729 and QoS, Wireless, Call Centers and Virtual Servers to name a few. Collaborating with others
to define and implement solutions that are aligned with business goals and being in compliance with budgetary
restraints are some of my strengths. Also, I am proficient and accomplished in leveraging technology to address
future needs, resolve critical issues. I have keyattributes such as being a decisive innovator that consistentlyutilizes a
collaborative approach and someone that exercises sound judgment to find the best approach to facilitate any
project's success.
_________________________________________________________________________________________________________________________
-AREAS OF EXPERTISE-
Enterprise Information Environment • Requirement Gathering • Unified Communications Analyze & Design • Call
Center Analyze & Design • Programming & Maintenance • Cross-Functional Collaboration • Negotiations •
Collaborate with Field Personnel • Troubleshoot Technical Issues • Test and Evaluate New Products and Applications
• Provide Help Desk Support • Performance Analysis & Fine Tuning • Standards, Policies & Procedures • Design and
Conduct Training Courses • Documentation • Team Building • Decision-Making • Enterprise Tools, Technologies &
Processes • Strategic Planning • Project Managing • Consulting • Creating Visio & Cad diagrams • Using Microsoft
Office software • WebDesignAdobe Software, HTML & Scripting.
_________________________________________________________________________________________________________________________

2. -PROJECT DESIGNED / PROGRAMMING / IMPLEMENTED / TESTING -
Configured, Installed, ProvideMaintenance, Troubleshoot thefollowing equipment and technologies:
• AVAYA Aura 5.x, 6.X & 7.x
• AVAYA Communication Manager, Session Manger, Utility Server, S8300
• AVAYA Contact Center & ACD Call Center
• AVAYA Media & Integrated 430 & 450 Gateways
• AVAYA Catalyst, Servers, SIP, Services, One-X &
• AVAYA Voice Mails, Modular Messaging, Aura Messaging
• AVAYA IP Office
• VMWare
• CISCO Routers – 2500’s 1000’s
• CISCO Catalyst Compact - 3560’s & 2960’s | Cisco Catalyst Core – 6800’s, 6500’s, 4900’s & 4500’s
• CISCO Switches – 4500’s, 3800, 3700’s, 3600’s, 3500’s, 2900’s,
• CISCO Call Manager, Call Manager Express
• CISCO Unity Connection 8
• CISCO CUCM-VCS
• CISCO Wireless Controllers – 2500’s & 5500’s 8500’s
• CISCO Aironet Series Access Points – 3700’s, 2700’s, 1700,’s, 700’s – 1200, 1500’s, 1600
• CISCO Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G
• CISCO Jabber
• CISCO Packet Tracer
• AirMagnet Wireless Survey Software
• Wire Shark, Advanced IP SCANNER, Spiceworks IT Desktop,
• Puddy, Smart FTP, Core FTP, FileZIlla, WinFtp, Leech FTP, Dropbox, WinSCP
• ADTRAN & KENTREX CSU & DSUs
• MICROSOFT Windows Server 2000, 2003R,2008R2, & SQL Server 2005
• MICROSOFT Office 2000, 2003, 2010 & 2013
• Mac, Serves, Pcs, Laptops
• NEC 2400 / SV8500
• NEC IVS, IVS2, IPS & SV8300
• NEC IPKII & SV8100
• NEC Active Voice, UM8700, UM4730 , UM8000 & Inmail
• ZEACOM Agent Desktop, Multimedia Queuing, Operator Console, Executive Desktop, Executive
Insight & Executive Mobility
_________________________________________________________________________________________________________________________
-PROFESSIONAL EXPERIENCES-
PRIMARY RESPONSIBILITIES - Pharmerica
• Analyze business clients’ communication needs, Every day adds moves and changes with Trunking and
troubleshooting with Carrier design communication network systems including Avaya, Aura CM, SMGR, IP
Office, Gateways, 430 & 450 Media Gateways, UtilityServer and Media Servers. Avaya Modular Messaging, Ecas
Call Accounting, Taske & Vera SMART Call Accounting,
• Responsible for the design, development, implementation, maintenance of Avaya enterprise network
communications, andmanagement ofcommunicationnetwork solutions, including: knowledge ofAvaya
equipment includingVoIP, ACD/CMS, Media Servers, Media Gateways, SIPtrunking and endpoints, Avaya
SessionManager, Avaya System Manager, SAL Gateway, AES, ESS, LSPand Modular Messaging voice
technologies.
• Call routing including AAR/ARS, route patterns andpartitions, coverage options and all incoming call handling
treatments. Knowledge of call center systems, VDNs, vectors, variables, ICR andthe abilityto implement and
support suchsolutions ina timelyand cost efficient manner.
• Defining standards, and processes. Using myknowledge of Unified Communications, VIOP, LAN, WAN,
installations of Avaya G450 & G430 Gateways & GatewayLess Solutions to 100 remote locations. Workingwith
Microsoft Office tools, i.e. Word, Excel, Outlook, PowerPoint, SharePoint andVisio.

3. Pharmerica Corp. 2016- January to Present
Tampa, Florida 33619
PRIMARY RESPONSIBILITIES - First American/Raymond James
• Analyze business clients’ communication needs, design communication network systems including Avaya, Aura
CM, SMGR, IP Office, Gateways, Media Gateways Utility Server and Media Servers. Working with Share Point
and allMS Office programs.
• At Raymond James: Responsible for the design, development, implementation, maintenance of Avaya
enterprise network communications, and management of communication network solutions, including: tools,
defining standards, and processes. Using my knowledge of Unified Communications, VIOP, LAN, WAN, Wireless
and installations of Avaya G450 & G430 Gateways & GatewayLess Solutions to 275 remote locations.
First American Bussiness Solutions / Raymond James St Petersburg 2015- August to 2016 January
New Port Richey, Florida 34652
Position: Senior Network Engineer / Communications Architect
PRIMARY RESPONSIBILITIES-Black Box
• Responsible for the design, development, implementation, maintenance of enterprise network
communications, and management of communication network solutions, including: tools, defining standards,
and processes. Using my knowledge of Unified Communications, VIOP, LAN, WAN, Wireless to help design and
install internal andexternal Avaya G450 & G430 Gateways & GatewayLess Solutions.
• Analyze business clients’ communication needs, design communication network systems including Avaya, NEC,
Zeacom, Aura CM, SMGR, IP Office, Gateways, Media Gateways, MediaServers andCall Center.
Black Box Network Services 1996-March 2015
Amityville, NY 11701
Position: Senior Network Engineer / Communications Architect
PRIMARY RESPONSIBILITIES-
• Responsible for the design, development, implementation, maintenance of enterprise network
communications, and management of network solutions, including: tools, defining standards, and processes.
Using my knowledge of Unified Communications, VIOP, LAN, WAN, Wireless, Call Centers and Virtual Servers to
helpdesign andinstall internalandexternalnetworks.
• Analyze business clients’ communication needs, design communication network systems including Avaya, NEC,
Zeacom, Aura CM, SMGR, IP Office, Gateways, Media Gateways, MediaServers andCall Center.
• Deep understanding of Cisco: Voice Gateways, Routers, Switches, Wireless Controllers, CUCM, Unity, CUIC and
UCCE. Airmagent Wireless, WLAN Survey, VMWare, ACD Call Centers, Voice Communications, TDM Voice, VoIP
CPE, Windows andWindows Servers
• Full Understanding of the OSI model and worked with Layer 1 protocols, Layer 2 switching, layer 3 switching and
routing protocols.
• Managing, and providing senior level support for ongoing maintenance for both Centralized / Distributed,
Communications and of network related hardware in geographical location which includes all production
Communications network, Voice Mail, Call Centers, VPN service Gateways, wireless controllers and access
points, data center switches, core anddistribution switches, access switches, andRouters.
• Taking ownership of testing and evaluating systems to eliminate problems and make improvements by
monitoring and performing routine tests on voice systems, call centers, routing, QoS, Ethernet fabric, DNS,
reporting results systems andimproving cable managing.
• Support the development of strategy, frameworks, and best practices for the entire company enterprise
network.
• Provide expertise and guidance in the design, development, and implementation of all network related
technologies, andtechnologyassistance relatedto network architecture anddirection to other teams.
• Support the definition and selection of enterprise tools, technologies and processes relating to the network
environment

4. • Supporting internal and external customer by providing Visio diagram of network design services which meet
and exceed the needs ofcustomers
• Managing network deployment in a mission critical, on demand, highly virtualized and distributed VoIP
environments. Rapidly building, configuring, and troubleshooting and diagnosing network related issues, as well
as developing documentations, deployment, andtroubleshootingguides.
• Client interaction for requirement gathering, risk assessment, finalization of technical specifications. Develop
plans & schedules, resource allocations as per budgets, manpower deployment and team meetings for
individualprojects.
NetCom 1992 - 1996
St James, NY
Position: Service Engineer
PRIMARY RESPONSIBILITIES-
• Installed, programmed, and repaired communications networks for business clients.
• Trained clients as well as colleagues on all products and services, and prepared training materials
_________________________________________________________________________________________________________________________
-CERTIFICATIONS-
• IP Solutions:
✴ VoIp Funddamentals, IP Phones, IP Wireless, AirMagnet Survey, Access Points, IP
Trunking and (SIP)
• AVAYA:
✴ Avaya Aura CM Implementing 5.2, 6.X & 7.X
✴ Communication Manager, Session Manger, Call Center, Media & Integrated Gateways,
Catalyst, Servers, SIP, Services, Utility Server, One-X, Voice Mail, Ecas “Ver Smart”,
ASA, LSP, CDom
✴ Avaya IP Office
• Taske Contact Center / Desktop
• ZEACOM:
✴ UCB - Unified Communications Solutions - Call Center
✴ Smart Connect Installation & Support Engineer Certification
• NEC:
✴ UCB - Foundation, Q-Master Call Centers
✴ SV8100 / IPKII
✴ SV8300 / 2000 IVS / IVS2 / IPS
✴ NEC 2000 WCS Wireless
✴ SV8500 / 2400 / IPX & IPX-T
✴ ACTIVE VOICE VOICE MAIL, UM8700, UM4730, UM8000, AD-64, AD-120 & INMAIL
✴ AimWorx Call Accounting- Basic & Advanced
• Centigram:
✴ Voice Memo - Installation & Maintenance
✴ Series 6 Models 70/120 Installation & Maintenance
• Bay Point:
✴ Voice Mail - Certificate in Technologies
• TFB:
✴ Call Center - CTI Server Installation & Maintenance
• TIC CCNT:
✴ Certificate in Convergent Network Technologies
• ADTRAN & KENTREX:
✴ ACE Certification, ACES Certification & CSU / DSU
• MICROSOFT:
✴ Administering and Supporting Windows Servers & PCS
✴ Implementing and Managing Microsoft Exchange 2000
✴ Supporting a Network Infrastructure Using MS Win 2000
✴ Supporting Windows 2000 Core Technologies
✴ Network and Operating System Essentials 2000

5. • Adobe:
✴ Flash – Deamweaver - HTML
• ISEI / OSHA:
✴ International Safety Education Institute
✴ Occupational Safety and Health Administration
References:
Rick Taylor: EVP of Sales & Marketing, Forerunner Technologies, Inc 631-892-3721
rick.taylor@frtinc.com
Otto Brunet: CEO Owner, ComWorX 631-774-5555 obrunet@comworx.com