This document is a resume for Beatrice S. Prunotto, an IT professional with over 30 years of experience in various roles including technical system analyst, production support analyst, and programmer/analyst. She has extensive experience supporting legacy pharmacy and healthcare IT systems, as well as certifications in ITIL and Agile Scrum. Her resume lists her education background, technical skills, and work history supporting various pharmacy and healthcare clients through roles at companies like CVS Caremark, Mercer LLC, and Wipro.

1. Beatrice S. Prunotto Cell Phone: 773.589.0540
Email: beatriceprunotto@gmai l.com Https://www.linkedin.com/in/beatriceprunotto
Profile: IT Sr. Technical System Analyst / Production Support – ITIL and Agile Certified Scrum Master (CSM)
SME: Analyst with over 10 years of external and internal client facing development and technology support across the pharmaceutical, healthcare
and insurance industry with Advanced Analytical skills High Standards of Ethics & Integrity.
May 2015 – June 2015 Micro Train Lombard IL
Certifications in Process: May 2015 - June 2016 Micro Train Lombard IL
• Implementing a Data Warehouse with Microsoft SQL Server
• Querying Microsoft SQL Server
• Administering- Microsoft SQL Server Databases
• ITIL - & Agile Certified Scrum Master (CSM)
CVS -Caremark – Production support and trained offshore and onshore personnel.
• Delivered 24/7 primary support for CVS - Caremark Specialty “CATS” legacy system.
• ORT Rx uploads, Batch Monitoring
• Manage day to day operations using and including SQL queries and COGNOS QUIZ reporting of raw data.
. Respond to incident management requests, level 3 support and rotation production support
5-2016 /Current - Technical Support Analyst
Mercer LLC – MMC -- Investing consulting – MercerInsight applications and production support.
• Facilitated third party external client activities for Mercer production support.
• Delivered IT production support using PL/SQL ad-hoc updates loads and reporting’s.
• Insight Services, create tickets and PL/SQL queries, validate production updates information
• Run ratings conversion loads, in a timely manner for internal users
• ORT transfer system support for proprietary Rx-Express Home Pharmacy software (ETL).
• GIMD- Global Investment Manager Database – Validate Ratings Conversions and loads
• GCDB – Global Client Database – Validate Managers and Research activity.
• TPRS – Trade Processing Reporting System, Navigator system
• MGTI - Enterprise Ticketing System - Service Desk Manager powered by MGTI
• TFS - Visio Studio Team Foundation Server, create and maintain task and change orders.
• MDDS – Desk Manager Create and Maintain Change Orders for Production Releases, deployment
04-2013 / 03-2015 Galaxy E. Solutions LLC --> Technical Production Support Analyst
Catamaran –Rx Express supporting DaVita Rx Visual Retail Management (VRM) Pharmacy Systems
• Facilitated third party external client FULL migration activities for RX-EXPRESS pharmacy production support
• Delivered IT production support and Account Services, create RCA’s in a timely manner. Gathering KT Knowledge
• ORT transfer system support for proprietary Rx-Express Home Pharmacy software (ETL).
• System Application Documentation using SharePoint process along with training teammates and end user audits.
• Monitor and system performance hourly transaction activities External Client Server Web-services.
• Use and create IT technical Documentation standards for User Logins Security Audits.
• (ETL) Run Scripts and check Job status of compilations of logs and generate corrections when needed,
07-2011 / 02-2013 Wipro LLC --> Production Support Analyst & Business Technical Analyst
CVS -Caremark – supported and trained offshore and onshore personnel.
• . Delivered 24/7 primary support for CVS - Caremark Specialty “CATS” legacy system.
• . Manage day to day operations using and including SQL queries and COGNOS QUIZ reporting of raw data.
• . Respond to incident management requests, level 3 support and rotation production support.
• . Coordinate Change Control process and documentations and team weekly meetings.
• . Use SharePoint to maintain QA documentation and set up clear case end-user testing.
• . Coordinate QA testing with production validation deployments and implementations for the team.
• . Managed client communications meetings and requirements gathering and innovative solutions.

2. Beatrice S. Prunotto Cell Phone: 773.589.0540
Email: beatriceprunotto@gmai l.com Https://www.linkedin.com/in/beatriceprunotto
• . Execute batch and menu reports along with execution of dashboard reports. Maintain status using Excel charts.
• . Project Management role Visio documentation, and maintain data flows for nightly batch processing.
• . MS-Project to create inventory project, requirement and data flow representation.
05-2000 / 07-2011 CVS – Caremark --> Analyst Application/Developer & Sr. Programmer Analyst
Promotion to Technical Sr. Programmer - Team Change Control Coordinator
• Caremark Automation Therapeutic Services (CATS).
• Responsible for, production software application, and troubleshooting an enterprise Specialty Rx environment.
• Spearheaded investigation of system failures and slowdowns troubleshooting production performance.
• Setup Templates and guidelines on change control process. Validate production testing and setup DR
• Micro Strategy team review and setup reports and dashboards for end users. FTP/SFTP extracts process.
• Tracked Priority 1 system issues and performed Root Cause Analysis RCA verify all is completed closed issues.
• Generated EOM reports end of the month, quarter and year reporting, Created Data flows (MS Visio).
• Executed Daily Med-Span Drug loads and Bank downloads. Documentation of Drug files.
• Retrieved of 11 million dollars lost revenue, evaluate raw data records and create Root Cause Analysis
• Performed and documented Disaster Recovery (DR) and Business Continuity (BC) testing. SOX, HIPAA CMMI
• NDC NCPDP, online adjudication, Drug Interactions, DUR’S Patient Education Drug loads, Home Health Care DUR
04-1998 / 05-2000 Baker & Taylor --> Programmer Analyst
• Designed, developed, maintained distribution system, including order entry, purchase order, back-orders returns.
• One BOX design implementation, entertainment video and books for external client’s Example Amazon back-end
• Create and modify embedded VAX Basic & SQL select statement for data retrieval.
• Warehouse conversion and physical inventory support, COBOL DCL system production inventory support.
• Launched and distribution of Amazon back end ordering system for books & videos, exceeding service standards.
03-1997 / 04-1998 MARKET DAY --> Programmer Analyst
• Provided Business Distribution applications maintenance; Powerhouse PHD and CDD dictionary,
• Developed and maintained all business systems including revenue sales, journal entry and order processing.
• Modified, First in First out (FIFO) inventory system for product distribution.
• Customized sales and revenue reports for Senior Management, delivered sales force support internal clients.
09-1995 / 03-1997 INSTEC --> Programmer Analysts
• Maintained PC Software for users and Insurance Service Office
• Customize Rules and Regulations' including all revisions for all State ISO standards.
• Developed, maintained, and released software to vendors and external clients.
• External client support using V-Basic and DOS, and deployment of current insurance garage policies.
08-1994 / 09-1995 CHICAGO TITLE AND TRUST--> Programmer/Analyst “TEAM Development V.5.3"
• Design, develop and test MIS user submissions screens management's reports. Experience Workbench Engine
• Create, design and implemented management reports, & Support nightly batch processing on OpenVMS
• Convert data for over 8 offices to a central database. Handled Customers critical calls daily above other teams
• Exceeded issue-resolution customer satisfaction scores, consistently s 98%-100% (Outperforming average of 90%),
08-1989 / 08-1994 CAREMARK, INC --> Home Health Care, Pharmacy & Nursing System Programmer Analyst
• Design, develop, test, implement and support on-line-batch Pharmacy and Clinical Nursing systems.
• Document using MS- Visio the workflow for over 77 branches and 33 MICRO VAX design.
• Create an automated nationwide prescription ESM extract split merge transfer protocol system for 77 pharmacies.
• Achieved database which stores patient history record, Implemented the on-line CPS software system identified,
• Identified & resolved database dictionary inaccuracy of Seven Tables over 200,000 records).
• Served as a core team member training, installing and supporting Extract Split and Merging (ESM) of Pharmacy
08-1989 / 01-1990 Promotion CAREMARK, INC --> Home Health Care Associate Programmer/Analyst CLOZARIL
Management Research and development System (CPMS)
• Compare and map extracted data, to be used for CPMS ESM extract split merge process. ETL

3. Beatrice S. Prunotto Cell Phone: 773.589.0540
Email: beatriceprunotto@gmai l.com Https://www.linkedin.com/in/beatriceprunotto
• Document training manual for IT team and end users, Compare RDB PHD data elements to RMS data items.
• Promotion Associate Programmer/Analyst 1991 Baxter Quality Award for Excellence.
• Data mapping using (Excel) Caremark system to/from Baxter General Ledger for VP reports and extract data.
• Promoted to Programmer Analyst following effective design and conversion of Patient and Billing statements.
09-1984 / 08-1989 RECYCLED PAPER PRODUCTS --> Information specialist/Programmer
• Responsible for Ad-hoc reports generation for corporate office Senior Vice President.
• Maintain retail distribution systems order entry, shipping, Invoicing, and billing. Accounts receivable sales
• Assisted In retrieving over $100,000 in collection by Investigating audit reports and collections.
• Generated and submitted 1099 form to the IRS for over 2,000 sales employees.
• Initiate Design for Scanning data, re-ordering products & inventory, and Order Processing Barcode Scanning.
Core Competencies:
• Database: PL/SQL, Microsoft T-SQL Oracle, Relational Database RDB ISM and RMS files
• Technology: OpenVMS, Window Servers, FTP/SFTP, Adjudication, Scan-Data, ITIL, CMMI, SDLC
• Hardware: Windows Servers, Alpha, UNIX, VAX, IBM servers
• Applications: Rx-Express, CATS, Web-services, Soapy-Y, Heat, Pulse, SharePoint Microsoft Office SQL
• Software: COBOL, Basic, COGNOS Powerhouse 4gl (QUIZ, QTP, QDESIGN, QUICK, PHD) DCL OUTLOOK
Education:
• 1983 - Northeastern IL University Bachelor of Science - Information / Computer Science, Chicago IL
• 1980 - Lewis University Bachelor of Arts - Psychology, Romeoville IL
• 1977 - Wilbur Wright College Associates of Applied Science - Data Processing, Chicago, IL
Notable Accomplishments:
• 1991 Baxter Quality Award for Excellence
• 2014 DaVita Rx, 100% Successfully Migration & software conversion on Nov.15, 2014 weekend.
• 2015 IWP Illinois Workforce IT Professional nomination awards recognizing individual accomplishment