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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
Curriculum-Vitae
Profile
I am a seasoned & highly experienced Pre-Sales & Project Manager in the ever growing arena of ICT. With a rich
and diversified experience of over 18 years, I have carved a niche for myself in the industry segments I have worked
in and am considered competent to design and deliver optimal solutions to clients. I am a very flexible & diligent
professional with good communication and management skills. My core strengths are my strongest forte , however
work requirements from time to time have allowed me to get involved in complete project life cylce from
consultation to design, presales & sales , project management & delivery, systems integration and operation of
sophisticated ICT solutions
Experience
I have complete know how and hands on working exposure to the following platforms & technologies.
 Alcatel-Lucent voice & networks portfolio OmniPCX Enterprise products platform in a multi-vendor
environment, Specialization on OmniPCX Enterprise, Open Touch Business Edition and Multimedia services
(Unified Communication) , NMS OmniVista 4760/8770 , Contact Centre Solutions, CC IVR, CCoutbound
(Genesys powered), CCEmail, Fax server solutions , Voice mail, VOIP Telephony, Multi node Networking and
Other OXE Solutions, , Use of ACTIS file- Alcatel-Lucent Configuration Tool, Online ordering, Microsoft Lync
2013/ Skype for business: Lync Core solution and Enterprise voice on premises / online services Microsoft
Lync server 2013/ Skype for business. Lync/SFB planning, Solution design, Deployment, integration of Skype
for business solution with IP-PBX/VOIP gateway. And Trouble shooting.
 Alcatel-Lucent Data network switches and solutions: Presales knowledge Data network solutions.
 Genesys Compact Edition: Deployment / Troubleshooting of Genesys compact Edition of voice
inbound/outbound and email contact center.

 VMware Datacentre Virtualization: SDDC virtualization, Data protection. FT, High Availability, VMware
horizon view (Desktop virtualization).
RAVINDER KUMAR SHARMA
CertifiedPresales&ProjectsProfessional
Address for correspondence:
14A, Masjid Street, Hans Enclave, Gurgaon,
Haryana (India.) 122004
 : +967-711 1234 19 (mobile) at Yemen
: +91 – 9643770502 at India GSM
: +91 -124 22 0 2214 at India landline
E-mail: ravinderindia@hotmail.com

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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
 Redline Communications: mission critical PTP and PMP long distance backhaul virtual fibre solution
deployment for GSM operators, Banks surveillance, and Oil and gas companies and military installation.
 Polycom conferencing solution: Polycom audio and video conference products technical solution design,
Work Chronology
Since April
2003
Organization : MAM International Corp.(www.maminternational.com) is a Premium
Accredited Business Partner of Alcatel-Lucent, France ; VMware Solutions professional business
partner USA; Redline Communications Canada.
Place of posting: Sana’a, Republic of Yemen.
Last Position : Project Manager
Work Profile :
Managing Post Sales team, Presales projects, Hardware/ Training / certification supervisor,
Use of ACTIS file- Alcatel-Lucent Configuration Tool, Online ordering ,system Integration &
deployment of products & solutions from Alcatel-Lucent Enterprise ,delivering expertise of other
reputed products like, Microsoft Lync 2013/Skype for business; VMware datacentre, desktop
virtualization (horizon view); Redline communications Virtual fibre backhaul solutions
Completely acclimatized with
 Alcatel-Lucent OmniPCX Enterprise
Appliance server ,Blade server, Call server And Manage External Barring, Automatic Route
Selection, Internal Accounting, DECT IBS/ RBS, twinsets , RMA and system messages, Internal
DHCP server, IP domains, SIP phone, SIP trunking ,Automatic VLAN Assignment, Internal &
external gateways , CS Software loading –Multi version mode, Spatial Redundancy, Remote IP
shelf, Signalling backup e-MG, Private to Public overflow, Passive communication Server, IP touch
Survivability, Meet me conference, Master conference, Uses of Alcatel-Lucent VOIP network
assessment tool for VOIP environment, My IP Desk Top , T1-CCS/CAS,E1 ISDN, E1 CAS, ISDN SS7
gateways interfaces with E1 PRA and signalling;
 Multi-Site Heterogeneous & Homogeneous Networking
Using ABC-F2 & QSIG over TDM & IP, Use audit tools between Homogeneous network nodes,
enable auto Broadcast the configuration changes over the network, ABC-F Trunk group to
interconnect different network, Hybrid links over IP and TDM interface, Private to public
overflow, Hunting group in network, ARS server
 Security Access/On site Mobility DECT
 Alcatel-Lucent Hotel Application
 Omni Vista 4760/8770 NMS
 Alcatel-Lucent Message 46x5
Alcatel-Lucent Business Integrated Communication solution (BICS)-Installation
Alcatel-Lucent Omni Touch 8450 Fax server
Alcatel-Lucent Omni Touch 8400 Instant Communication Suite(ICS)
Alcatel-Lucent Data network switches and solutions
 Alcatel-Lucent Omni Touch Contact Centre Distribution -Standard Edition (inbound)
CCS supervisor training including excel report and further customization, integration of CCA
server/client, CCS server/Client, Soft Phone Agents, Home worker Agents, CCA A4635 voice mail
integration, CCA email coupling, CCA LDAP connectivity, CCD statistics, CCD in network, Filtering
Routing, Wall Board Manger, contact Center Ticket analyzer, CCD Integration with Auto

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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
attendant etc, work force package application, CCA client deployment in Citrix and Sunray
environments, SoftPanel deployment with LCD screen
Genesys Compact Edition (Inbound/Outbound Email) Good understanding the concept of
Genesys solutions, Including management, Genesys email, Genesys outbound. CC pulse+,
Genesys Inbound Voice, interaction Management, Multimedia
 Alcatel-Lucent Omni Touch Contact Centre –Standard Edition (Outbound)
Solution deployment of Genesys / SQL servers, integration with OXE, campaign Management,
Contact Center List builder tool, CCA Integration with CCO, customise the CCoutbound script as
per customer need by using scripts editor, Backup and Restore, Troubleshooting, Installation of
Soft Panel software and configure the wall board or LCD screen as per customer needs.
 Alcatel-Lucent Omni Touch Contact Center IVR: Development of Voice , Fax, Email media
applications, Advanced CCx integration, Oracle/SQL Database installation & integration, Real
time speak (TTS) and Nuance, SIR (Speech Recognition), Debugging the application & Database
 VMware datacentre virtualization: New requirement creation and project design of the
virtualization, presentation, demo to customers, implementation of datacentre infrastructure,
end user computing. Deployment of ESXI datacentre virtualization , desktop virtualization
(Horizon view )
 Microsoft Lync 2103/ Skype for business: Deployment / integration of Microsoft Lync 2013-
Core solution of Microsoft Lync server 2013 and Enterprise voice online services including Architect
design ,Planning , solution deployment, Lync server Tools , topology builder, deployment of
external PSTN TDM/SIP gateway , Persistent chat, Voice/ video , conferences includes presentation
, file/application sharing, desktop sharing and focus factory process , client login process, high
availability configuration , Disaster recovery. Edge server deployment.
Unified voice messaging integration (Exchange server),Call park, Emergency dialling ,Response
group, IVR, Auto attendant, Media Bypass, Call admission control, Mobility, phone edition,
Monitoring/ archiving .Voice resiliency, client and device deployment, Dialling in conference.
Latency PBX integration, IP-PBX integration, . Backup and restore, Trouble shooting.
Redline communications: As Mam international Corp direct business partner of Redline
communications Canada. I am sole responsible sales/ Presales of the long point to point and
point to multi point backhaul solutions.
 Polycom: Polycom audio and video conference products technical solution design, customer
training, arranging hardware maintenance.
Recent Key Projects
 OmniPCX Enterprise Deployment for YemenLNG Gas company for installed more 5000 users,
ABC-F2 over IP between nodes located in Yemen and France, Centralized OmniVista 8770/4760.
 A 150(Agents) seat contact centre CCD/ CCA (CTI) / CCIVR(600 Ports), Omni Vista 8770 for
SabaFon (Yemen GSM Operator)
Genesys Compact Edition Contact Center with 60 inbound and 20 Outbound agent for Y-
GSM(Yemen GSM operator )
CC email CC SMS , CCivr, Softpanel ,CCoubound solution deployment to Yemen Airways.
Other Responsibilities

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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
 Business development: Extract the information about new reputed brands, analyse the
market needs of the product, comply the principal company sales and support regulation to get
sign business partner agreement of new products.
Generate revenue through Technical support services & comprehensive/ non-comprehensive
maintenance contracts;
Sales / presales responsibilities of VMware and Redline communications solutions.
 Organise the Post sales advised courses/certification registration with Alcatel-Lucent
University and companies other post sales / Presales of the our company and clients;
Support Presales team for any solution design, presentation of solutions to the customer and
assist them until project finalize and execute.
Follow up the existing customer for add on sales, and educate them for the upcoming products
from the Alcatel-Lucent, VMware and Redline communications.
Organise the presentation for existing and new customer with presales team.
 Assist the sales / presales/ post sales team on major projects.
 Assist Presales team for Actis configuration of complex solutions.
 Review the technical knowledge of technical support team and provide local training.
Arrange local technical training for our existing customer time to time.
Arrange with Alcatel-Lucent to repair the faulty hardware and return, Online Hardware
ordering,
Do the meeting with management and update them about the service level from the team,
technical support quality of services and customer satisfaction.
 Contact Centre Distribution for Emirates Air lines at Sana’a Yemen.
Hotel solution including hotel interface for Hotel Sheraton, Hotel Movenpick, Hotel TajSheba.
-Tadhaman Bank Yemen- VMware Datacentre virtualization ,
June 1995 to
March 2003
Organization : Telerex Communications India (P) Ltd. (www.telerexindia.com) , then a
Business Partner of Alcatel business system, France for Northern & Eastern India.
Place of posting : New Delhi , India
Last Position : Senior Engineer-Customer Support
Work Profile :
Installation , commissioning & maintenance of Alcatel 4300M/L & Alcatel 4400 series of digital
communication systems
Realization of service maintenance contracts & sales of upgrades/spares
Jan-1993 to
May 1995
Organization : In-lab Instrumentation Limited
Place of posting : New Delhi , India
Last Position : Engineer-Customer Support
Work Profile : Installation & commissioning of Telecom system for SMEs
Computer Literacy

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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
Visual Basic 6.0; UNIX, Linux, Windows 8 /WIN7/Windows server 2008 /2012 R2 , SQL server 2008 and 2012, MS Office
2013.
Network Literacy
Data Networking-understandingthe firewall, DataBridges, layer 2 and layer 3 switches, and operation, routingRIP, OSPF,
MPLS protocols etc...
Technical Courses@ Alcatel-LucentUniversity and other platforms attended in France, Malaysia, Austria, Egypt, Greece
& India
1. Omni Touch Contact Center Standard Edition - Basic
2. Omni Touch Contact Center Standard Edition - Advanced
3. Omni Touch Contact Center Standard Edition - expert
4. Omni Touch Contact Center Agent -Expert (Standard Edition)
5. Omni Touch CCIVR -Basic
6. Omni Touch CCIVR -Advanced
7. Omni Touch CCIVR -Expert
8. Omni Vista 4760 -Application
9. Omni Vista 4760- Expert
10. Omni Touch Contact Center Premium Edition -Administration and uses
11. Omni Touch Contact Center Premium Edition –Advanced
12. Omni Touch Contact Center Premium Edition-Expert (Email)
13. OmniTouch Contact Center Outbound- Expert R7.x
14. Business Communication Integrated Business Solution-Installation and Maintenance
15. OmniPCX Enterprise R8.0-CPU Loading &Redundancy
16. OmniPCX Enterprise R8.0-VOIP Advanced
17. OmniPCX Enterprise R8.0-Multi Site Single Node
18. OmniPCX Enterprise R8.0-Troubleshooting
19. OmniPCX Enterprise R8.0-Multisite Networking
20. OmniPCX Enterprise R8.0-Security Access
21. OmniPCX Enterprise R8.0-Dect on site Mobility
22. OmniTouch 8400 Instant Communications Suite Starter R6.x
23. Open Touch Installation
24. Open Touch OXE/ICS Evolution to OpenTouch R1
25. VMWare EXSi 5.1 Manage, Config datacenter (Training attended in India)
26. Project Management Professional (PMP)
27. VMware datacenter infrastructure virtualization VTSP
28. VMware datacenter infrastructure virtualization VSP
29. VMware desktop virtualization
30. Microsoft Lync Server 2013-Core Solutions
31. Microsoft Lync Server 2013- Enterprise Voice and Online Services
32. Redline Products Sales Training
Subsequent to these trainings, I have acquired the following certifications
1. Alcatel-Lucent OmniPCX Enterprise R11.x ACSE Corporate

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PROFESSIONAL PARTICULARS OF RAVINDER KUMAR SHARMA
2. Alcatel-Lucent OmniPCX Enterprise R10.1 ACSE Corporate
3. Genesys Compact Edition ACSE
4. Alcatel Lucent OmniTouch Contact Center Outbound R7.x ACSE
5. Alcatel-Lucent CCIVR R5.x ACSE
6. Alcatel-Lucent CCD R5.x ACSE
7. Alcatel Lucent OmniTouch Contact Center Premium Edition R9.x ACSE
8. Alcatel-Lucent OmniTouch 8400 Instant Communications R6.1 ACFE
9. Alcatel-Lucent OmniPCX Enterprise R9.X ACSE Corporate
10. Alcatel-Lucent OmniPCX Enterprise R8 ACSE Corporate
11. Alcatel Lucent OmniTouch Contact Center Premium Edition R7.x ACSE
12. Alcatel-Lucent OmniVista 4760 R4.x ACSE
13. Alcatel-Lucent OmniPCX Enterprise R8 ACSE Business
14. Alcatel-Lucent ACSE Upgrade OpenTouchTM IP/SIP Integration R1
15. VMware Technical Solution Professional (VTSP 5.1)
16. VMware sales Professional (VSP 5.5)
17. VMware Desktop virtualisation Technical Solution Professional (VTSP 5.5)
18. Microsoft Lync 2013 Coré Solution-(MCP)
19. Microsoft Lync 2013 Enterprise Online-In Process
Professional Qualification (after Higher Secondary School)
Electronics & Telecommunications Engineering – Engineering Diploma from I.E.T.E.-New Delhi, India (Institution of
Electronics & Telecommunications Engineers)
Expected Salary : Negotiable.
Personal Details
Date of Birth : 20/04/1970.
Marital Status : Married with 14 & 9 years old children.
Permanent address : As above.
Interests : Light music, travel, updating Technology related knowledge.
Passport Number : Z3086172 – Indian
References : existing company, across GCC & India.