This document is a resume for Sean Snow that summarizes his experience and qualifications. Snow has over 15 years of experience in process analysis, procedure development, and problem solving. He is skilled in areas like customer advocacy, technology troubleshooting, and process improvement. Currently, Snow works as a Technical Project/Program Manager at Sprint, where he acts as a liaison between Sprint and wholesale customers, manages various projects, and facilitates communication during network outages. Previously, he worked as a Network Analyst at Sprint, assisting with daily network operations and troubleshooting issues. Snow has a BS in Computer Science and Networking and has participated in leadership development programs.
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
Detail-oriented IT professional with 10+ years of experience as a hardware/software support specialist and systems/network technician. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
Detail-oriented IT professional with 10+ years of experience as a hardware/software support specialist and systems/network technician. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
1. Sean Snow
(816) 651-5780 ∙ Sean.E.Snow@gmail.com ∙ www.linkedin.com/pub/sean-snow
Team player with 15+ progressive years’ experience in process analysis, procedure development.
Strengths include planning, organizing, problem solving. Eliminate processes that hinder performance
and proficiency by focusing on effective triaging and process improvement. Being people oriented with
outstanding communication skills developing strong client partnerships leading to a clear understanding
of the challenges customers experience in the technology they use.
• 8 Years Customer Advocate
• Tolerant and Flexible
• Creative and Critical Thinking
• Public Speaking
• Advanced Multitasking skills
• Client Relationship Management
• Executive Presentations and Escalations
• Versatility In Various Technologies
• Process Improvement
• Negotiating Skills
Technology
Highly skilled in, vendor management, managing troubleshooting efforts, telecommunications, and
program management involving:
• Voice over IP
• Wireless (CDMA, LTE, 3G, 4G, 1x)
• MS Office Suite
• Windows
• Computer Networking LAN/WAN
• DWDM, SONET, DACS, Cisco MAN,
Professional Experience
Sprint - Overland Park, KS
Technical Project/Program Manager II 2006-Present
Responsible for being the customer advocate for wholesale customers to ensure their interests are well
represented throughout the network and other companywide organizations.
Key Results:
• Project managed a reroute of v-mail services Sprints wholesale MVNO partners.
• Technical support 24x7 during on call rotation for network outages and customer issues.
• Project managed the repurposing of 6 SBCs for a network augment.
• Act as the single point of contact for cable partner network issues.
• Project managed a redundancy audit for Sprint’s 2nd
largest wholesale cable partner Suddenlink.
• Facilitate communication and direct trouble shooting efforts between internal fix-agents and the
customer during network outages.
• Coordinate planned and emergency maintenance activities impacting the wholesale customer.
• Developed Service Management support model outlining process and procedures to support
Wholesale VOIP Partners resulting in a 24% reduction in the ticket closure mean time.
2. Sean Snow Page 2
Network Analyst II 2000-2006
Attended to daily operations of sprint’s fiber optic network, DWDM, SONET, DCS, while
troubleshooting network issues: span and ring switches, Ds3-OC192 outages, and impairments. Assisted
and instructed field operations with technical assistance through fix activities nationwide.
Key Results:
• Interface with management and other departments to resolve discrepancies within the network
• Provide trouble-tracking, notification, escalation and documentation of network events
• TSA technician trainer
• Periodically assigned lead technician for TSA day shift including 8-10 technicians
• Projects were Alcatel microwave (Puerto Rico market), and Harris/SMS alarm testing
Education / Professional Development
DeVry University Kansas City, MO
BS-Computer Science-Networks & Communications Management
• Network Implementation 5.0, Windows Server 2003 Server Installation
• Significant Theory Courses: Data Communications, LAN / WAN Networks
• Labs Included: VOIP, Network Configuration Linux Server, Windows Server 2003
Sprint Next Leader Program
(NLP) was designed to nurture and develop high performing associates by providing leadership
development opportunities.
• Through a structured environment participants enhanced leadership skills applicable to their
current and future positions.
• At the end of the program, NLP protégés had an enhanced understanding of leadership, and a
wider network of colleagues.
