1. SHILPA SHIVHARE
Mobile: 09873129966, 09674747973 ~ E-Mail: shilpa_shivhare@yahoo.com
Seeking assignments in Process Management / Client servicing with an highly reputed organisation
Caree
r Overview_______________________________________________________________________________
 A dynamic professional with 8 years of rich experience in the areas of US Payroll, Bank Reconciliation,
Client Management, Process Migration, Process Management, Client Servicing and Relationship
Management
 Adept in handling coordination, operations, client servicing and team management activities
 Skilful in organizing, interpreting and communicating information / data to facilitate the decision
making process of the top management
 Excellent communication, analytical, presentation, negotiation & relationship management skills with
proven ability to build healthy relations with business partners and customers
 Experience of 3 successful process migrations.
Orga
nisational Experience______________________________________________________________________
Currently Working with Capgemini India since October’ 2015
Team leader- US Payroll Performing Payroll for Four Season Hotel and Resorts
 Reviewing, analysing and verification of payroll reports to ensure accuracy, and make necessary
adjustments or corrections.
 Payroll Processing for Bi-weekly employees.
 Calculating and preparing general ledger entries, inspecting automated system output such as registers
and standard reports, determining and correcting out-of-balance
 Accurate reconciliation and approval of payrolls, reconciliation of General Ledger accounts.
 Preparing and presenting bi-weekly Dash Board
 Frequent Interaction with client at process level and end customer via call and emails
 Managing and Recording of salaries, wages, bonuses and deductions
 Handling new hire, termination, garnishment, W4, Direct Deposit etc.
 Prepare GL and Recon Sheet.
 Calculating overtime for the employees
 Prepare off-cycle payrolls and manual checks as necessary.
July’12- December’2014 Genpact, Kolkata as Management Trainee – US Payroll
US Payroll (Since Aug’12 – December’14) Performing Payroll for USG Employees
 Process migration for 40 plants from 5 different locations within USA and India - Payroll Operations.
 Managing the team of US Payroll Process for weekly / monthly and salaried employees and checking
people hours.
 Preparing and presenting monthly Dash Board
 LOB Calls, MBR and Quality discussion with Client
 Frequent Interaction with client at process level and end customer via call and emails

2.  Making the Weekly and Monthly payments on time
 Calculating overtime for the employees
 Processing General Ledger and Reconciling the Payroll Costing.
 Managing and Recording of salaries, wages, bonuses and deductions for USG employee
 Handling new hire, termination, garnishment, W4, Direct Deposit etc.
 Handling escalations for process related issues which were resolved by interacting with the client
 Calculating and processing Quarterly Bonus.
 Auditing Payroll Register of Employees.
 Prepare off-cycle payrolls and manual checks as necessary.
 Perform yearend activities.
Apr’08 till July’12 with Bank of America Continuum Solution Pvt. Ltd., Gurgaon
Asset Services – P&I (Aug’11 – July’12).
 Reconciliation of Pre & Post payment Reports generated by Treasury department in US
 Processing release of payments for Municipal Bonds
 Identifying bugs in the systems to correct missing data and set payout sequences of Fixed Rate Bonds
 Coordinating with Client Service Group and LOB in resolving breaks with help of market data
 Updating MIS data in a timely and accurate manner for the team.
 Setting up security position by in accordance with static data from Bloomberg Data
 Backing up for coupon payments of MBS and ABS product services
 Monitoring for Treasury and Defaults Securities Team to calculate monthly productivity status
 Working as SME for the process
Bank Reconciliation (Jan’10 - Aug’11).
 Successful process migration from USA
 Download Bank Statements from Bank website
 Reconcile and verify bank deposits and payments
 Detect any discrepancies between the accounting records of the entity and the bank
 Ensure follow-up action as and when necessary
 Maintain regular contacts with internal and external customers
 Maintain appropriate files, reports, documentation and data
 Weekly error discussion and Monthly Business Review with Client
Payment Research (Apr’08 - Jan’10)
 Researching into customer account and posting the payment to intended account i.e., checking, saving or
loan account
 Improving payment history of the customer after crediting the account (re-aging)
 Reversing finance charges/late fee levied on the credit card
 Finding out mode of payment of customer credit card

3.  Transferring funds between credit card to other account i.e. saving, checking or loan
 Looking after activities like Miss Direct Payments, Miss Applied Payments, Electronic Payments and
Credit Balance Refund (CBR)
March’06 - Feb’08
Worked under Kotak Securities as Terminal Operator
Application Understanding:
• ADP Enterprises
• ETime
• Workday
• Oracle
• Bloomberg
Major Projects Handled:
 Process Migration of Bank Reconciliation and US Payroll
 Prepared Six Sigma JDI on Automation of Outlook
 Preparation of SIPOC, FMEA for the Process
Key Highlights
 Received Completion Certificate for cross training (Payment Research, CBR, Pay Reject)
 Adjudged as K-Performer of process; recognised as Exceptional Performer for the month of Mar’09
 Awarded with ZEAL Award (Zest for Excellence, Achievement and Leadership) in Oct’09
 Received certification for valuable contribution, appreciation e-mails from management and HR for
being a good team player and performer
 Felicitated with Best Trainee Award & Gold, Silver and Bronze Award for an excellent performance
 Major applications / tools used: BOSS, BOL, Document Direct, PACE, Coin, Outlook & Bloomberg
 Several Appreciations from USG
 Awarded as a Best Resource in Training Period by USG
Schol
astics_____________________________________________________________________________________
 B.Com. from Jiwaji University, Gwalior in 2005
Train
ings Attended_____________________________________________________________________________
 Six Sigma Programme: To reduce customer complaints & increase efficiency of team members.
 Lean Training: Helps making projects & presentations benefiting process in saving time & manpower.
 Performing to Higher Standard: Bank of America Certified Leaders Programme.
Personal Dossier_______________________________________________________________________________
Date of Birth: 4th
July 1984.
Address: Flat No. 1001, Tower-6, Paras Tierea, Noida, U.P 201301
Languages Known: English & Hindi.
Visa Status: Active B1/B2 US Visa (Valid till 2020).
References: Available upon request