1. JUDITH A. SHAW
_________________________________________________________________
124 Private Drive 3135, Ironton, OH 45638 | H: (740)533-9472 | allison571@hotmail.com
Summary
*Managementteam leader skilled in accounting processes and financial systems and controls
* Deep competencies in expense management,auditing to assure compliance with companypolicy, and fraud prevention
* Implementation experience and highly-skilled in administration ofConcur Travel & Expense
* Experienced using Concur Cognos data to develop meaningful metrics and analytical reporting
* Global program manager and administrator for American Express (AmEx) corporate card
* Deeply committed to delivering exceptional customer service
* Highly principled,with discretion in handling sensitive matters and managing work teams
Highlights
Complexproblem solving Staff leadership and development
Strong communication skills Problem solving/decision making
Expert in customer relations Advantage software specialist
Effective time management Concur expert
Results oriented Microsoft Office
Excellent customer service skills Proficientin training
Invoice processing/creation Process implementation
Cognos reporting American Express Card Administration
Accomplishments
Implemented a new expense reporting system (Concur Solutions) which offered enhanced reporting for tracking expenses,allowed electronic
approval and receiptviewing by managers,allowed reimbursementwithin 3 business days and decreased the amountoftime spenton data
entry and auditing
Created Concur training manuals for each division as well as conducted on site and WebEx training sessions
Experience
Director of Expense Reporting 07/2005 to Current
inVentiv Health Westerville, OH
Responsible for the daily management of the team auditing and processing expense reports for multiple inVentiv companies to ensure
adherence to the Corporate Travel and Expense Policy
Responsible for the daily management of the team auditing and processing over 20,000 expense reports for all
US/Canada/LATAM/EMEA/APAC divisions of inVentiv Health for compliance with the Corporate T&E policy
Administer the Corporate American Express card program for the entire company
Respond to phone and email inquiries from associates regarding policies, expense report creation, corporate card, payment status and other
issues timely and accurately
Provide Concur support to over 17,000 employees via telephone and email

2. Monthly review of key compliance metrics (i.e. receipts not received, past due corporate card balances, etc.) to ensure associates are in
compliance with corporate policies and to identify trend in expense activity or policy compliance
Continually evaluate department processes and procedures to identify ways to gain efficiency and better serve customers
Ad-hoc projects and reports as needed
Handle sensitive employee data that must remain confidential
Monitor corporate card usage for fraud
Cognos reporting
Accounts Payable Manager 03/2004 to 09/2006 inVentiv
Communications Westerville, OH
Manage a team of 4 accounts payable clerks
Execute Accounts Payable check runs
Oversee all accounts payable data entry functions
Reconcile and post voided checks
Obtain proper approvals for check batches
Ensure proper set up of W-9 information
Assist with accounts payable research
Responsible for issuing 1099s
Respond to emails and telephone inquiries from Vendors
Billing/Accounts Receivable Manager 01/2002 to 03/2004 inVentiv
Communications Westerville, OH
Manage a team of eight billing accountants to ensure all invoicing and billing terms/methods are accurate and in accordance with executed
contracts
Oversee processing of all monthly recurring invoices
Reconcile advance bill balances with current charges
Resolve internal and external customer queries
Resolve collection issues by examining customer payment plans and payment history
Collect delinquent accounts by establishing payment arrangements with customers; monitor payment plans and follow up when payment
lapses occur
Electronically generate and submit monthly client account statements
Special projects as needed
Data Entry Manager 03/1997 to 05/2001 Data
Entry Processing Services, Inc. Worthington, OH
Train, motivate and evaluate performance of a Data Entry Specialist team
Interview, test and hire new employees
Serve as the content knowledge expert concerning independent review data entry, letters, faxes and work instructions
Develop and maintain processes and procedures
Monitor workloads and coordinate schedules
Ensure team maintains updated knowledge of the requirements and work instructions

3. Provide the Data Manager with updates on issues regarding quality, training, policy, procedures and staff issues
Monitor performance, write performance appraisals and provide disciplinary actions as needed for assigned staff
Education
Accounting
Marshall University Huntington, WV