This document contains contact information and a summary of qualifications for Cynthia Rochelle. She has over 30 years of experience as a Senior Processor at Nationwide Insurance, where she has held various roles processing claims, sorting work, and training and quality checking coworkers. Her skills include customer service, attention to detail, flexibility, and teamwork. She has some accounting familiarity and is working towards a BBA in Business Administration from Strayer University and University of Phoenix through online courses.

1. 1004 Rochelle Drive
Wake Forest, NC 27587
Phone 919-528-2989
E-mail ALRHDR@aol.com
CynthiaRochelle
Professional
Summary
Quality-focused Senior Processor committed to approaching
administrative tasks with tenacity and attention to detail.
Skills  Professional phone etiquette
 Excellent communication
skills
 Customer service-oriented
 Flexible
 Accurate and detailed
 Works well under pressure
 Team building
 Accounting familiarity(some)
 Critical thinker
 Employee training and
development
 Filing and data archiving
 [had to be 35 at my current job but I am sur
do more] WPM typing speed
 Team Player
 Trust Worthy
 Truthful
Work History
Employer, 05/1988 to 10/1989
Kmart – Raleigh, NC
 Stocking shelves, helping customers, Layaway, Working
in the Deli.
 Worked independently along with being a Team Player.
Senior Processor, 10/1989 to Current
Nationwide Insurance – Raleigh, NC
 Worked in Claims Services filing claims, sorting work and
putting work in order Promoted to technical support,
processing questionnaires Transferred to Standard Auto
Processing and worked on AOA, Errors, Marpos, MVR,
Manual that included reading accident reports and clue
reports and other work as needed.
 Later, trained and quality checked other co-workers on

2. job functions, supporting our agent by email and phone.
 Transitioned to Non Standard Auto processing to similar
functions and additionally breakdowns and complaint
cases Working in the Facility unit to insure the correct
premium and information is provided to the NC DOI
Facility at a high level of quality and production
Education BBA: Business administration/Human Resource, Not finished yet
Strayer University - Raleigh NC and online
BBA: University of Phoenix -
Business Administration