nursing communication

1. Effective
Communication

2. Contents
1. Introduction to communication
2. What is effective communication?
3. Uses of effective Communication
4. 7 Cs of communication
5. Barriers of effective communication
6. Activity
7. What is listening
8. Stages of listening
9. Relationship between speaking and Listening
10. Importance of Effective Listening
11. Techniques of Effective Listening
12. Path of good of communication
13. Conclusion

3. What is communication
The process of communication
is what allows us to interact with
other people; without it, we
would be unable to share
knowledge or experiences with
anything outside of ourselves.
Common forms of
communication include
speaking, writing, gestures,
touch and broadcasting.
• Wikipedia definition

4. Process of communication
• Communication is the process of sending
and receiving information among people…
SENDER RECEIVER
Feedback
receiver sender
Medium
Encode Decode

5. Effective communication
• Meaning and Definition
• Uses of Effective Communication
• The 7C’s of Effective Communication
• Facts about Effective communication

6. Meaning and definition
Meaning-
Effective Communication is a two way process – sending the right
message and to the right person.
It is important to know the psychology of the people you are
interacting with for communication to be effective.
For communication to be effective it is necessary to know the
circumstances of the counter entity.
Effective communication includes all the aspects of visual, auditory
and kinaesthetic language to appeal the listener.
Definition-
“Effective communication is the communication which produces
intended or desired result”

7. Uses of effective communication
•Effective communication helps to understand a person or situation in a
better way.
•It enables us to solve the differences, build trust and respect in the
organization.
•Sometimes our message is misunderstood or we misunderstand the
received message, effective communication helps us to resolve problems
with both’s point of view.
•Effective communication helps us to connect well with kids, spouse,
boss, colleagues, etc.
•It helps us in decision making.

8. The 7c’s of effective communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.

9. Completeness
`
•The information conveyed in the message should be complete for the
communication to be effective.
•The sender must take into consideration the receiver’s mind set and
convey the message accordingly.
•Complete communication enhances the reputation of the organization.
•Complete information always gives additional information wherever
required, it leaves no question in the minds of the receiver.
•Complete information helps in better decision making as it serves all the
desired and crucial information.
•Complete information persuades the audience.

10. Conciseness
•Conciseness means communicating what you want to
convey in least possible words.
•Conciseness is a necessity for effective communication.
•Concise communication provides short and essential
message in limited words.
•Concise message is more appealing and comprehensive to
the audience.
•Concise messages are non repetitive in nature.

11. Consideration
•Effective communication must take audience into
consideration by knowing the viewpoints, back ground,
mindset, educational level, etc.
•Consideration implies ‘stepping into the shoes of others’.
•Consideration ensures that the self respect of the audience
is maintained and their emotions are not harmed.
•Consider the needs and requirements of the audience to
achieve effective communication.

12. Clarity
•Clarity implies emphasizing on a specific goal or objective at a
time, rather than trying to move away from track.
•Clarity helps to understand the message easily.
•Complete clarity of thoughts and ideas enhances the meaning
of message.
•Clarity comes with the use of exact, appropriate and concrete
words.

13. Concreteness
•Concrete communication implies being particular and clear
rather being fuzzy and general.
•Concrete communication shows good level of confidence.
•Concrete information helps to strengthen the reputation of
the organization.
•Concrete information cannot be misinterpreted.

14. Courtesy
•Courtesy means being polite, kind, judicious, enthusiastic
and convincing.
•Courtesy is an important element of effective
communication.
•Courtesy reflects the nature and character of the sender of
the message.
•It is the same as give respect and then expect the same.
•Courtesy is not at all bias in nature.

15. Correctness
•Correctness in the communication implies that the correct
information is conveyed through message.
•Correct communication boosts up the confidence level of the
sender.
•Correct information has greater impact on the audience.
•Free from grammatical errors and use of appropriate and
correct language.
•Correct information includes the precision and accurateness
of facts and figures used in the message.

17. • Lack of Sensitivity to
Receiver
• Lack of Basic
Communication Skills
• Insufficient Knowledge of
the Subject
• Emotional Interference
• Lacking confidence
Encoding
Barriers
• Physical Distractions
• Channel Barriers.
• Long Communication
Chain.
Transmitting
Barriers
• Lack of Interest.
• Lack of Knowledge.
• Lack of Communication
Skills
• Emotional Distractions
• Information overload
• Conflicting Messages
Decoding
Barriers.
• No Provision for Feedback
• Inadequate Feedback.
Responding
Barriers

18. Over coming the barriers of
effective communication
Effective
Communication skills
Body language
(Smile, Eye contact,
Gestures, tone)
Cultural
Sensitivity
Checking
for understanding
Summarizing
what has been said
Seeking
Participation
Effective Questions
Simple
Words
Connecting with
The audience

20. What is listening ?
• Listening is the absorption of the
meanings of words and sentences by the
brain. Listening leads to the understanding
of facts and ideas.

21. Various stages to listening
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering

22. Co-relation between Listening and
Speaking
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening

23. What we are taught….
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening

24. Importance of listening
“If we were supposed to talk more than listen, we
would have been given two mouths and one ear.”
Mark Twain

25. Techniques of active listening
PARAPHRASE
Restate what was
said in your own
words
SUMMARIZE
Pull together the
main points of a
speaker
QUESTION
Challenge speaker to
think further,
clarifying both your
and their
understanding,
however suspend
judgement

26. Path for good communication
Listen to
Understand
Understand
before
speaking
Speak to be
understood
Seek
understanding
before
proceeding
Repeat

27. Conclusion
A man is seldom better than his
conversation
- German Proverb