2. Communication
• Communication is your ticket to success, if you pay attention and learn to do it effectively.
• A communication process consists of steps between a source and a receiver that determines
the transfer and understanding of meaning.
• Communication Process in the Workplace
• Good communication skills are critical to the success of business communications. As important
as communication messages and tools is the communication process, which defines the route
that transmits information from one person to another in the workplace.
3. Communication Process in the
Workplace
• There are multiple reasons why a communication process is of great importance to effective
communication, among which the most prominent ones are:
• The communication process can coordinate people on a similar and interactive information
exchange cycle.
• The communication process makes it easier to make decisions during different stages of
communication.
• The communication process can enhance the overall organizational classified transparency and
cooperation among all actors in a shared communication cycle.
4. Communication Process Elements
• Building from a brief overview of communication process elements, a communication process
diagram visualizes the way that the communication message travels from the sender to the receiver
throughout its communication cycle.
• There are eight main elements of a communication process diagram, which are:
1.The sender: the one who sends the communication message.
2.Encoding: the process of encoding the communication message into words, symbols, and gestures
that can convey meaning.
3.The message is the content of the information encoded into words, signs, or symbols.
4.The channel: the medium, known as communication channels, is where the communication message
can be distributed.
5.The receiver: the one who receives the communication message.
6.Decoding: decoding the communication message into its intended meaning by the receiver.
7.Noise: anything that may interfere with the communication process between the sender and the
receiver.
8.Feedback occurs when the sender and receiver check with each other to ensure the communication
message has conveyed its intended meaning.
5. The 7c’s of Effective Communication
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.
6. Completeness
• The information conveyed in the message should be complete for
the communication to be effective.
• Complete communication enhances the reputation of the
organization.
• Complete information always gives additional information wherever
required, it leaves no question in the minds of the receiver.
• Complete information helps in better decision making as it serves all
the desired and crucial information.
7. Conciseness
• Conciseness means communicating what you want to convey in least
possible words.
• Conciseness is a necessity for effective communication.
• Concise communication provides short and essential message in
limited words.
• Concise message is more appealing and comprehensive to the
audience.
• Concise messages are non repetitive in nature.
8. Consideration & Clarity
• Effective communication must take audience into consideration by
knowing the viewpoints, back ground, mindset, educational level, etc.
• Consideration implies stepping into the shoes of others.
• Clarity helps to understand the message easily.
• Complete clarity of thoughts and ideas enhances the meaning of
message.
• Clarity comes with the use of exact, appropriate and concrete
words.
9. Concreteness & Courtesy
• Concrete communication suggests being particular and clear rather being
fuzzy and general.
• Concrete communication shows good level of confidence.
• Concrete information helps to strengthen the reputation of the
organization.
• Concrete information cannot be misinterpreted.
• Courtesy means being polite, kind, careful, enthusiastic and convincing.
• Courtesy is an important element of effective communication.
• Courtesy reflects the nature and character of the sender of the
message.
• It is the same as give respect and then expect the same.
10. Correctness
• Correctness in the communication implies that the correct
information is conveyed through message.
• Correct communication boosts up the confidence level of the
sender.
• Correct information has greater impact on the audience.
• Free from grammatical errors and use of appropriate and correct
language.
• Correct information includes the precision and accurateness of
facts and figures used in the message.
11. Barriers inEffective Communication
People in the world are not exactly alike. Cultures or countries are not
the same.
These differences, however, can cause problemsin conveying your
meanings. Each person’s mind is different from others.
Language issues, cultural issues, environmental issues and taboo
interfere in effective communication.
The choice of the words is compulsory for communication but the
right choice of the words is the key of effective communication.
12. Semantic Barrier
• A basic principle of communication is that the symbols the sender
uses to communicate messages must have the same meaning in both
the sender’s and receiver’s minds. You can never be sure that the
message in your mind will be clearly sent to your receiver. The
world is full with errors, as a result of differences in semantic
understanding.
13. What is a common
image?
• If I ask a question?
• What is the meaning of “table” in urdu or any other language that
you know or your audience knows.
• First you create an image like this in your mind.
14. Mental & Emotional
Barriers
• Because of the changing world, everyone has his own concept of
reality. Also, human beings, sensory perceptions – touch, sight,
hearing, smell, and taste are limited, and each person’s mental
filter is unique. In our daily interaction with others, we make
various abstractions, inferences and evaluations of the world
around us.
• One possible psychological block is emotional, you may be
emotionally block is you are announcing a new policy you may
become popular or unpopular
