Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary

1. LISTENING

2. MARIA ISLAM

3. Definition
Listening is the ability to accurately
receive and interpret messages in the
communication process.
Listening involves identifying the
sounds of speech and processing them
into words and sentences.

4. “ ◂ According to Oxford Living
Dictionaries “To listen is to give
attention to sound or action”

5. INTRODUCTION TO
LISTENING
 The listening process involves five
stages:
◂ Receiving
◂ Understanding
◂ Evaluating
◂ Remembering
◂ Responding

6. INTRODUCTION TO LISTENING
 Listening is key to all effective
communication.
 When we listen, we use our ears to
receive individual sounds and we use
our brain to convert these into
messages that mean something to us.

7. LISTENING PROCESS:ACTIVE
AND PASSIVE LISTENING
 Listening is an active process in which a
conscious decision is made to listen to
and understand the messages of the
speaker.
 Listeners should remain neutral and non-
judgmental.

8. ACTIVE LISTENING
 Active listening not only means focusing
fully on the speaker but also actively
showing verbal and non-verbal signs of
listening.

9. Signs of Active Listening
◂ Smile
◂ Eye contact
◂ Posture

11. PASSIVE LISTENING
 Passive listening is one-way
communication where the receiver
doesn’t provide feedback or ask questions
and may or may not understand the
sender’s message.

12. PASSIVE LISTENING
 Passive listening without reacting:
Allowing someone to speak, without
interrupting.
 Not doing anything else at the same time.

14. EFFECTIVE COMMUNICATION
VIA EFFECTIVE LISTENING
◂ Listening skills allow one to make sense
of and understand what another person is
saying.
◂ Good listening skills make workers more
productive.

15. EFFECTIVE COMMUNICATION
VIA EFFECTIVE LISTENING
◂ The ability to listen carefully allows
workers to better understand assignments
they are given.
◂ They are able to understand what is
expected of them by their management.

16. STAGES OF LISTENING
 Receiving
 Understanding
 Remembering
 Evaluating
 Responding

18. TYPES OF LISTENING
◂ Discriminative listening
◂ Comprehension listening
◂ Critical listening
◂ Biased listening
◂ Evaluative listening
◂ Appreciative listening
◂ Sympathetic listening
◂ Empathetic listening

19. CHARACTERSTICS OF
EFFECTIVE LISTENERS
 Focused
 Responsive
 Alert
 Empathetic
 Unemotional
 Interested

20. CHARACTERSTICS OF
EFFECTIVE LISTENERS
 Patient
 Cautious
 Open
 Attentive
 Willing
 Objective

21. DIFFERENCE BETWEEN
HEARING AND LISTENING
 Hearing is the
act of perceiving
sound and
receiving sound
through your ears
 Listening is the
act of hearing a
sound and
understanding
what you hear

22. BARRIERS TO LISTENING
 Information overload
 Personal concerns
 Outside distractions
 Prejudice
 Rate of Speech
 Thoughts

24. “ ◂ “Most people don’t listen
with the intend to
understand, they listen with
the intent to reply”

25. WAYS TO IMPROVE
LISTENING SKILLS
 Face the speaker and maintain eye contact.
 Be attentive, but relaxed.
 Keep an open mind.
 Listen to the words and try to picture what
the speaker is saying.

26. WAYS TO IMPROVE
LISTENING SKILLS
 Try to feel what the speaker is saying.
 Give the speaker regular feedback.
 Pay attention to what isn’t said-to
nonverbal cues.

27. WAYS TO IMPROVE
LISTENING SKILLS
 Don’t interrupt and don’t impose your
“solutions”.
 Wait for the speaker to pause to ask
clarifying questions.
 Ask questions only to ensure
understanding.

28. IMPORTANCE OF LISTENING
 Listening to others can help you solve
problems, and see new opportunities.
 Listening to people will help you understand
them and their needs, and this would
enhance your popularity.
 Listening is an essential part of a good
conversation.

29. IMPORTANCE OF LISTENING
 You will get new points of view, new
perspectives and new insights.
 You might get some good advice.
 Listening develops patience and tolerance
in the listener.

30. “ ◂ “To listen well, is as powerful a
means of influence as to talk
well, and is as essential to all true
conversation.”
– Chinese Proverb

31. Thanks
Thanks