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Listening

Listening, introduction, types, stages, importance, listening process, importance of listening, difference between hearing and listening, definition, characteristics of effective listening Prefect for class presentation, comprehensive presentation, class presentation, colourful, definition of listening in oxford living dictionary

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LISTENING
MARIA ISLAM
Definition
Listening is the ability to accurately
receive and interpret messages in the
communication process.
Listening involves identifying the
sounds of speech and processing them
into words and sentences.
“ ◂ According to Oxford Living
Dictionaries “To listen is to give
attention to sound or action”
INTRODUCTION TO
LISTENING
 The listening process involves five
stages:
◂ Receiving
◂ Understanding
◂ Evaluating
◂ Remembering
◂ Responding
INTRODUCTION TO LISTENING
 Listening is key to all effective
communication.
 When we listen, we use our ears to
receive individual sounds and we use
our brain to convert these into
messages that mean something to us.

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Listening

  • 3. Definition Listening is the ability to accurately receive and interpret messages in the communication process. Listening involves identifying the sounds of speech and processing them into words and sentences.
  • 4. “ ◂ According to Oxford Living Dictionaries “To listen is to give attention to sound or action”
  • 5. INTRODUCTION TO LISTENING  The listening process involves five stages: ◂ Receiving ◂ Understanding ◂ Evaluating ◂ Remembering ◂ Responding
  • 6. INTRODUCTION TO LISTENING  Listening is key to all effective communication.  When we listen, we use our ears to receive individual sounds and we use our brain to convert these into messages that mean something to us.
  • 7. LISTENING PROCESS:ACTIVE AND PASSIVE LISTENING  Listening is an active process in which a conscious decision is made to listen to and understand the messages of the speaker.  Listeners should remain neutral and non- judgmental.
  • 8. ACTIVE LISTENING  Active listening not only means focusing fully on the speaker but also actively showing verbal and non-verbal signs of listening.
  • 9. Signs of Active Listening ◂ Smile ◂ Eye contact ◂ Posture
  • 11. PASSIVE LISTENING  Passive listening is one-way communication where the receiver doesn’t provide feedback or ask questions and may or may not understand the sender’s message.
  • 12. PASSIVE LISTENING  Passive listening without reacting: Allowing someone to speak, without interrupting.  Not doing anything else at the same time.
  • 14. EFFECTIVE COMMUNICATION VIA EFFECTIVE LISTENING ◂ Listening skills allow one to make sense of and understand what another person is saying. ◂ Good listening skills make workers more productive.
  • 15. EFFECTIVE COMMUNICATION VIA EFFECTIVE LISTENING ◂ The ability to listen carefully allows workers to better understand assignments they are given. ◂ They are able to understand what is expected of them by their management.
  • 16. STAGES OF LISTENING  Receiving  Understanding  Remembering  Evaluating  Responding
  • 18. TYPES OF LISTENING ◂ Discriminative listening ◂ Comprehension listening ◂ Critical listening ◂ Biased listening ◂ Evaluative listening ◂ Appreciative listening ◂ Sympathetic listening ◂ Empathetic listening
  • 19. CHARACTERSTICS OF EFFECTIVE LISTENERS  Focused  Responsive  Alert  Empathetic  Unemotional  Interested
  • 20. CHARACTERSTICS OF EFFECTIVE LISTENERS  Patient  Cautious  Open  Attentive  Willing  Objective
  • 21. DIFFERENCE BETWEEN HEARING AND LISTENING  Hearing is the act of perceiving sound and receiving sound through your ears  Listening is the act of hearing a sound and understanding what you hear
  • 22. BARRIERS TO LISTENING  Information overload  Personal concerns  Outside distractions  Prejudice  Rate of Speech  Thoughts
  • 24. “ ◂ “Most people don’t listen with the intend to understand, they listen with the intent to reply”
  • 25. WAYS TO IMPROVE LISTENING SKILLS  Face the speaker and maintain eye contact.  Be attentive, but relaxed.  Keep an open mind.  Listen to the words and try to picture what the speaker is saying.
  • 26. WAYS TO IMPROVE LISTENING SKILLS  Try to feel what the speaker is saying.  Give the speaker regular feedback.  Pay attention to what isn’t said-to nonverbal cues.
  • 27. WAYS TO IMPROVE LISTENING SKILLS  Don’t interrupt and don’t impose your “solutions”.  Wait for the speaker to pause to ask clarifying questions.  Ask questions only to ensure understanding.
  • 28. IMPORTANCE OF LISTENING  Listening to others can help you solve problems, and see new opportunities.  Listening to people will help you understand them and their needs, and this would enhance your popularity.  Listening is an essential part of a good conversation.
  • 29. IMPORTANCE OF LISTENING  You will get new points of view, new perspectives and new insights.  You might get some good advice.  Listening develops patience and tolerance in the listener.
  • 30. “ ◂ “To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation.” – Chinese Proverb