Effective Communication

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Effective Communication

  1. 1. Effective Communication Skills A Presentation by: Ms.Charu Agarwal Blog: learn2excel.blogspot.com
  2. 2. What you will gain after this presentation <ul><li>Effective Communication </li></ul><ul><li>The Process of Communication </li></ul><ul><li>Ways for improving your communication skills </li></ul>
  3. 3. Effective Communication <ul><li>About conveying your messages to other people </li></ul><ul><li>clearly and unambiguously </li></ul><ul><li>About receiving information that others are </li></ul><ul><li>sending to you, with as little distortion as possible </li></ul>
  4. 4. Successful Communication Sender Receiver Message Communication Message Same message is being received by receiver as send by the sender
  5. 5. Source Decoding Channel Encoding Receiver Msg Msg. Msg . Msg . Feedback Context The Communication Process
  6. 6. <ul><li>Source in the communication process, need to be : </li></ul><ul><li>Clear about why you're communicating </li></ul><ul><li>What you want to communicate </li></ul><ul><li>Confident that the information being communicated is useful </li></ul><ul><li>and accurate </li></ul>Source in the Communication Process
  7. 7. Message in the Communication Process Message Information that you want to communicate
  8. 8. <ul><li>This is the process of transferring the information you want to </li></ul><ul><li>communicate into a form that can be sent and correctly decoded at </li></ul><ul><li>the other end. </li></ul><ul><li>Success in encoding depends on your ability to - </li></ul><ul><li>convey information clearly and simply </li></ul><ul><li>on your ability to anticipate and eliminate sources of confusion </li></ul>Encoding in the Communication Process
  9. 9. Channel in the Communication Process Verbal channels Non- Verbal channels Written channels Face-to-face meetings, telephone and videoconferencing ; Body Language Letters, emails, memos and reports.
  10. 10. <ul><li>This is the process of receiving the information that has been sent by </li></ul><ul><li>the sender in a form in which it has been sent </li></ul>Decoding in the Communication Process
  11. 11. <ul><li>Every individual of your audience is the receiver in the entire communication process </li></ul><ul><li>Keep in mind, though, that each of these individuals enters into the communication process with ideas and feelings that will undoubtedly influence their understanding of your message, and their response </li></ul>Receiver in the Communication process
  12. 12. <ul><li>Audience provides you with feedback, as verbal and nonverbal reactions to your communicated message </li></ul><ul><li>Pay close attention to this feedback, as it is the only thing that can </li></ul><ul><li>give you confidence that your audience has understood your </li></ul><ul><li>message </li></ul>Feedback in the Communication Process
  13. 13. <ul><li>The situation in which your message is delivered is the context </li></ul><ul><li>This may include the surrounding environment or broader culture (corporate culture, international cultures, and so on) </li></ul>Context in the Communication Process
  14. 14. <ul><li>Develop your voice </li></ul><ul><li>Slow down when u speak </li></ul><ul><li>Animate your voice </li></ul><ul><li>Pronounce your words correctly </li></ul><ul><li>Use the right words </li></ul><ul><li>Make eye contact </li></ul>Ways for improving Communication Skills
  15. 15. <ul><li>Make your whole body talk </li></ul><ul><li>Understand your audience </li></ul><ul><li>Learn to listen </li></ul><ul><li>Do not jump to conclusion too soon </li></ul><ul><li>Take your time to respond </li></ul><ul><li>Empathize with the speaker </li></ul><ul><li>Ask, if in doubt </li></ul>Ways for improving Communication Skills
  16. 16. For Further Details & Enquiries Contact: Ms.Charu Agarwal Blog: learn2excel.blogspot.com THANK YOU

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