James Telford is seeking a supervisory position utilizing his experience in various industries including customer service, project management, and coaching. He has over 15 years of experience coaching soccer teams of various ages. His most recent role was as a shift manager at a private hire company where he oversaw drivers and ensured quality customer service.

1. JAMES TELFORD
142 WORDSWORTH ROAD, HAMPTON, MIDDLESEX TW12 1ET | H: 0208 979 9251 | M: 07792619261 |
james.telford@outlook.com
OBJECTIVE
A conscientious, hard-working supervisor with extensive experience in various industries and professions who is
seeking a position to use and develop these skills in a challenging and enlightening work environment. Strengths
include organisation and planning of busy customer service operation's, problem solving and commercial
acumen.
SKILLS
Effectively express ideas both Manage time effectively,
verbally and in writing prioritise tasks and able to work
Able to act on initiative, to deadlines.
identify opportunities & Adapt successfully to changing
proactive in putting forward situation's & environment
ideas & solutions
Proficient in Microsoft Office
with 80 WPM typing Presents a strong, professional,
Able to motivate and direct positive image to others which
Others inspires confidence &
commands respect.
EDUCATION
May 2014 QCF Level 2: Business and Administration
Sunderland College
June 2006 BA: Media and Cultural Studies w/ Film
Kingston University - Kingston Upon Thames, Surrey, England
July 2002 BTEC National Diploma: Media Studies
Richmond Upon Thames College - Twickenham, Middlesex, England
Passed the course with DISTINCTION
July 2000 GNVQ Intermediate : Media Studies
Richmond Upon Thames College - Twickenham, Middlesex, England
Passed with MERIT
WORK HISTORY
06/2015 – 01/2017 Shift Manager
Chariot Private Hire - Twickenham, Middlesex
- Responsible for the management of drivers, and ensured they were providing a quality
service to the clientele
- Used Cordic computer programme to the highest standard enabling resolution to any
problems that occur with the system overnight
- Managed telephonists and assisted with large account bookings
- Communicated professionally with drivers from a variety of cultures
- Responsible for the social media marketing of the company.
- Work as part of the sales team cold calling potential new account holders
02/2015 to 06/2015 Controller

2. Travelhire – Heston
- Dispatch and organising drivers work schedule
- Liase with large account customers and provide them with any requirements they
require
- Assist with maintence of company owned vehicles
09/2013 to 01/2014 Football Coach-
Westminster Cathedral Choir School – London
- Planned structured and linked coaching sessions
- Assisted other members of staff in planning their P.E sessions
- Taught individual and team skills to various ages 7 – 13.
08/2007 – Present Football Coach
Molesey Juniors Football Club
- Coach various age groups at the club (U7 – U16)
- Responsible for liasing between parents , players and league affiliates
- Taught technical and tactical skills to improve individual soccer skills
09/2010 to 06/2014 Night Manager-
Chariot Executive Cars - Twickenham, Middlesex
- Responsible for the management of drivers, and ensured they were providing a quality
service to the clientele
- Used Cordic computer programme to the highest standard enabling resolution to any
problems that occur with the system overnight
- Managed telephonists and assisted with large account bookings
- Communicated professionally with drivers from a variety of cultures
- Responsible for the social media marketing of the company.
09/2009 to 12/2009 Football Coach (Middle School)
T.A.S.I.S (Egham)
- Prepared and delivered linked coaching sessions
- Train the soccer team in playing soccer and make consistent efforts to upgrade
their performance
- Report directly to Director of Sports
11/2008 to 09/2010 Site Supervisor-
Intelligent Data Collections - Maidenhead, Bucks
- Forecasted daily traffic flows at peak seasons as well as surveyed major traffic routes
and compiled reports on findings
- As a project manager, ensured all data was completed, corrected, and compiled for
the client
-
10/2007 to 06/2008 Financial Negotiator-
Fredrickson International - Tolworth, Surrey
- Gained an understanding the data protection act and the legal process of debt
recovery
- Successfully exceeded recovery targets
- Worked as a team with effective written and oral communication

3. 06/2007 to 11/2009 Seasonal Coach
Soccer Academy Summer Camps - Manassas, Virginia
- Delivered practical and developmental coaching sessions (U8-U16)
- Director of day camps in Northern Virginia, South Carolina, and Delaware;
responsibilities included implementing curriculum's, and customer service
- Worked alongside senior coach's on residential camps as well as delivered coaching
clinics for clubs in the local area
10/2006 to 06/2007 Security Officer
BAA - Heathrow, Middlesex
- Screened hand luggage using x-ray machine; identified suspicious objects using skills
learnt during training
- Worked under pressure and reacting to changing security regulation's
- Handled volatile and dangerous scenarios and defused situation's while maintaining
a high standard of work
10/2003 to 09/2006 Fulham Football Club Community Sports Trust
Casual Coach
- Delivered after school coaching to schools in the local area
- Taught technical and tactical skills to improve individual soccer skills
- Head coach at holiday camps at various venues across Surrey and London
OTHER QUALIFICATIONS
- F.A 1st
for Sport Level 1 Certificate in Coaching Football
- F.A 1st
for Sport Level 2 Certificate in Coaching Football
- NSCAA Regional Diploma
- NSCAA Advanced Regional Diploma
REFERENCES
Available on request.