This document contains a resume for Richard Campbell. It outlines his contact information, career objective, skills, education history, computer literacy, and work experience. For his most recent role, he has worked as a Marketing Administrator for National Baking Company since 2009, where his responsibilities include administrative duties, website maintenance, event planning, graphic design, and more. He has a BSc in Management Studies from Northern Caribbean University and various other diplomas.

1. RICHARD
CAMPBELL
53 Montgomery Ave, Richmond Park, Kingston 10,
Tel: (876) 435-8445
Email: Richard_Campbell@hotmail.com
CAREER OBJECTIVE
Seeking to work within a company where my acquired experiences, knowledge and abilities can by properly utilized to contribute to the company’s development by helping my employer better serve his customers; whilst attaining job satisfaction, growing in the company and learning new things.
SKILLS - ABILITIES - KNOWLEDGE
 Costumer oriented individual, loyal and dedicated person who is driven to succeed in any position
 Ability to build strong rapport with customers in a professional manner
 Demonstrate competence in the various forms of communications (i.e. written, oral and graphical)
 Knowledge of techniques for effectively dealing with a variety of individuals from various socio-economic, cultural and ethnic backgrounds, in person and over the telephone
 Can easily adapt to any new implementation
 Exceptional organizational and time management skills and ability to perform under pressure
EDUCATION
2012-Present Northern Caribbean University (NCU)
 Bsc in Management Studies
2011 The University of the West Indies - CARIMAC (UWI)
 Certificate in Graphic Design (Distinction)
2008-2009 CARIBBEAN INSTITUTE OF BUSINESS
 Diploma in Supervisory Management (Distinction)
2006-2009 UNIVERSITY OF TECHNOLOGY, KINGSTON 6, JAMAICA
 Diploma in Mechanical Engineering – Major in Production (Honours)

2. 2001-2006 CORNWALL COLLEGE, MONTEGO BAY, ST, JAMES
 Obtained 10 CXC qualifications inclusive of English Language (I), Mathematics (I) Spanish (II), Physics (II), Biology (I), Chemistry (III), Geography (II), Social Studies (I), Principles of Business (I), and Information Technology (I)
COMPUTER LITERACY
• Well versed MS excel, MS word, MS Access, Power Point
• Proficient in Corel Draw, Adobe Photoshop, Adobe Illustrator, Adobe InDesign etc.
EXPERIENCES
August 2009 – Present:
Marketing Administrator, National Baking Company, 43 Half Way Tree Road, Kingston 5
 Perform administrative/ accounting duties
 Maintain/update the company’s website
 Liaise with media houses, suppliers, and promotional partners
 Assist with planning and executing in-store promotions and events
 Artwork production for POP’s, posters, flyers, newspaper ads, magazine ads, banners, vehicle graphics, t-shirts and other marketing paraphernalia
 Handle donations/ sponsorship requests
 Design promotional materials, such as shelf pops, posters, flyers, t shirts, banners, vehicle wraps etc.
 Ordering/ reordering office stationary and promotional items
Summer 2008: Collections Analyst, Office Depot at the offshore location at ACS, Montego Freezone, Montego Bay
 Handled a portfolio containing a set of customers for which I am responsible to collect and post payments to the proper account
 Answered the telephone and transferred calls to the appropriate individuals, divisions or department
 Informed customers on their account information and other general information such as shipment status, and billing setup
 Typed a variety of forms, letters, reports, and other business correspondence
 Printed and sent invoices to customers at their request

3.  Negotiated with credit liaison, account manager and the customer in formulating unique solutions to technical issues.
Summer 2007: Customer Service Representative, Sprint at their offshore location at NARS, Montego Bay, Jamaica
 Answered questions regarding status of various accounts and attended to problems or complaints from customers over the telephone or by written correspondence
 Resolved customers’ problems quickly, decisively and accurately
 Collected payments on customers’ account
 Made necessary changes to customers’ accounts such as changing billing information, address, contact information, adding a child account etc.
References will be furnished upon request