1. SusanRoessner
Susan Roessner
Address: S 602/231 Harbour Esplanade
Docklands 3008; Victoria
Tel.: +61 406 339 220
Email: Roessner.sue86@gmail.com
Profile
A confident self-starter, who has good business acumen and the ability to prioritise and balance complex
workloads. Susan has a proven track record of being a result orientated individual and is someone who can hit the
ground running in any new role. She has the ability to work with a high degree of autonomy and is able to
effectively coordinate a multidisciplinary team. As a confident communicator who is able to deal with people at all
levels in an organisation she has the ability to work as part of a busy team. Right now she is looking to quickly step
in to a Project Management/Administration role and is keen to join a company that has a fast paced but friendly
working environment.
My key behavioural strengths are as follows:
 Analytical thinking and conceptual problem solving ability. I thrive on analysis and solution generation,
taking into account bigger picture business issues.
 Collaboration and relationship building ability. I connect easily to people at all levels, cross culturally and
possess well-honed interpersonal skills.
 Written communication and formal report writing ability.
 Planning and organising ability including prioritising, people management and project management skills.
 Self-motivated and disciplined, my work ethic is sound and values and ethics are important to me.
 Adaptable and flexible, I am comfortable working within a team and independently.
 Innovative and results focused. I am able to generate constructive solutions and business recommendations.
Qualifications
1. Certificate IV in Business Administration (ongoing)
Open College
Course taken include: Organise Meetings, Organise Business Travel, Administer Projects, Coordinate Business
Resources, Implement & Monitor Environmentally Sustainable Work Practice
2. Certificate III in Travel (2015)
Flightcentre and Talent 2
Course taken include: reservations, systems & destinations, enhance customer experience, Product & Services,
Workplace, Strategies and team visions
3. Certificate I, II, III, IV in financial Services (2011-2014)
Westpac Banking Corporation & Performance edge systems Pty ltd
Course taken include: establish client relationships and needs, develop, present and negotiate client solutions ,
reading business financials, establishing credit facilities, credit risk
4. IHK Qualified Apprentice Coach (2007)
Industrie und handelskammer Suedthueringen
Course taken include: assessment & employment of suitable candidates, planning & registration of course,
monitoring & guidance for student throughout apprenticeship
5. IHK Qualified Office Clerk (2005)
Industrie und Handelskammer Suedthuringen

2. SusanRoessner
Professional Experience
Travel Sales Consultant to Assistant Team Leader December 2014 - now
Flightcentre Limited – Melbourne
Managed the relationship with different airlines regarding different products they offered. Ensured a high standard
of service delivered to all clients. Planned and conduct product training on weekly basis to team and ensured a high
standard of service delivered to all clients. Contributed to a gradual profitability of the business by 10%. Managing
staffing and roster for best business operation on monthly basis.
Service Manager Volkswagen/Audi April 2014 – September 2014
Ehrhardt AG - Suhl
Managed daily activities of the Office Services Helpdesk and service managers/stocktakers; ensured a high standard
of service provided to all internal and external customers. Built strong customer services relationships with
internal/external customers and implemented a rotation plan for office apprentices in alignment to the traineeship
agreement. Provided administration support regarding the reorganisation of the rental car fleet, which included
replacing and ordering of new cars
Business Banker (Specialist) December 2012 – March 2014
Westpac Banking Corporation - Melbourne
Managed a portfolio of 800 SME client and improved the Customer Net Promoter Score (Satisfaction rate) to 100%
for the branch within the 1st
year, winning at least 2 new business clients per week. Planned and oversaw product
training for new business bankers in the branch
Personal Banker (Generalist) November 2010 – December 2012
Westpac Banking Corporation - Warrnambool
Built extensive and useful networks and relationships which led to establishing a new portfolio, achieving the
highest amount of revenue in my role for the West Coast region (11 branches), finishing the 1st
year on an overall
customer satisfaction rate of 85%. Awarded the Best Personal Banker and Customer Service award. Provided input
into improving systems, process techniques and administrative procedures
Front Office Manager September 2009 – October 2010
Charlies on East – Port Fairy
Managed the daily activities of the café which included daily stock take, training of new staff, planning and liaising
with customers regarding functions. Ensured a high standard of service delivered to all clients. Maximised
effectiveness of the day to day running of the café by streamlining processes, responding to queries, recognising
peak periods of customers and implementing a process of staff management during this time.
Service Manager Volkswagen November 2008– January 2009
Ehrhardt AG - Eisfeld
Managed the restructure of the front of house/service area to improve look and efficiency of the space. Also
managed the service desk on a day to day basis. Processing insurance claims to reduce outstanding debts and open
ledgers by 20 %.
Service Manager August 2005 – November 2007
Ehrhardt AG - Suhl
In charge of managing and establishing all internal systems on an independent basis. That included set up of staff &
Supplier accounts, creating staff files and payroll information to pass on to the HR department. Creating shift times
and rosters for the front of house staff as well as the mechanics. Managing the marketing material and deliveries of
all supplies, creating a relationship with in- and external suppliers. Preparing and negotiating everything necessary
for the grand opening day and constantly liaising with suppliers, Head office and the CEO. Arranging furniture for
client areas with a strong focus on the given budget.
LEADERSHIP ROLES, POSITIONS AND ACHIEVEMENTS

3. SusanRoessner
 Product Director (2015)
 Personal Banker of the year (2011)
 School Captain (2002)
 Class Captain (1997-2002)
Received many awards for sporting excellence throughout school career (1997-2002)
Reference
Kim Sordello
Glenda Goldsworthy
Kylie Gaston
Wilfried Ehrhardt
(more details upon request)