Tim Freeman is a customer service and learning professional seeking a career helping others start their own businesses. He has over 15 years of experience coordinating training programs and ensuring timely delivery. Most recently, he has worked as a freelance training coordinator and brought structure to remote functional skills apprenticeship programs. Previously, he exceeded targets for revenue and student outcomes while managing multiple learning centers for Solihull MBC. Freeman is motivated, adaptable, and has a track record of building relationships and delivering excellent customer experiences.

1. Tim Freeman
14 Broad Oaks Road, Solihull, West Midlands B91 1JB
(Home) 0121 704 4082 (Mobile) 07929 786893 Email: timfreeman1000@yahoo.co.uk
OVERVIEW:
A confident, self-motivated and dedicated customer service, learning and development professional, with
extensive experience and varied knowledge across the training, IT and employability sectors.
Acknowledged as a highly focused and committed individual, I am able to develop and maintain strong working
relationships at all levels of seniority, both with external organisations and internal personnel.
I am looking to develop my career in areas where I can use my experience to help others thinking about setting
up their own business, utilise my core skills and experience of offering solutions, structure and discipline in
coordinating and delivering an all-round enjoyable client training and employability experience by ensuring
training is carried out on time. I have a great work ethic and excel in both structured and high pressure working
environments.
CAREER HISTORY:
Freelance Training Coordinator 2014 – Present
After receiving 1-2-1 support from a business advisor, conducting market research to establish viability of
business proposal, business planning including legal compliance, pricing policy and financial forecasting, I
launched my business operating as a sole trader.
Key Responsibilities
 Brought in to ensure structure and discipline was obtained in the delivery of remote functional skills
apprenticeship training across multisite construction sites.
Induction Coordinator: Elite Assessors (Temporary) 2013
Key Responsibilities
 Brought in to ensure maximum amount of funding was utilised in the successful delivery and sign up of
Health & Social Care Apprenticeships nationwide
 Delivery of numeracy and literacy diagnostic tests
Senior Training Coordinator/Employability Tutor: Solihull MBC 2007 – 2012
Worked within the education sector of Solihull MBC and was responsible for the successful operation of four
Learndirect training centres and staff delivering remote and face to face functional skills and one to one
employability sessions in deprived areas of Solihull. Brought into the business to achieve an excellent client
experience and timely financial outcomes.
Key Responsibilities
 Bring structure, flexibility, adaptability, drive and discipline to ensure staff worked effectively and efficiently
 Ensure timely functional skills KPI and funding targets are exceeded to achieve overall objective set
 Building relationships at all levels to provide a fully rounded customer training and IAG experience.
 Delivery of one to one employability sessions, CV writing, covering letters and online job search
 Delivery of entire functional skills training element from initial assessment to invigilating exams.
Achievements
 Exceeded functional skills revenue target of £125,000 in 2008/2009
 In recognition of this I was awarded ‘Tutor of the Year’ for the West Mids region in 2009 by Learndirect
 Despite resources being cut by 60%, still exceeded target of £90,000 in 2010
 Outstanding reputation amongst learners and staff for being an excellent motivator.
 Exceeded learning outcomes/student completions of 90% against a target of 80%
 KPI target exceeded year on year by 10% despite resource cut.

2.  During my time coordinating four Learndirect Centres in Solihull, they were the second most cost effective
for first test passes in the West Midlands region
Undertaking a variety of contract roles between 2006 – 2007
Business Development Officer: LA Training Consultancy (PT)
Key Responsibilities
 Identifying potential clients by cold calling and marketing
 Arranging meetings with potential and existing clients to ascertain training needs
 Selling Microsoft and bespoke courses (including soft skills) to companies
 Responsible for account management of clients
Achievements
 Secured two major clients which ensured ongoing revenue for the business.
Market Research Officer: Premier UK Ltd
 Identifying major clients with a turnover of in excess of £1,000,000 who specialise in industrial cleaning by
using a database. The information sought was presented in the form of powerpoint presentations to the
Sales Director and his team.
Trainer: GB Training UK Ltd
 IT Training in-house and on-site (groups and one-to-one) and establishing new contacts
IT Sales & Marketing Manager: Humber Ashford
 Identifying and selling IT training and customer service requirements commercially to Amey Mouchel and
Siemens Automotive
 Provided tailored one to one training at the employees’ desk to aid fulfilment of their roles, providing an
added incentive for the clients.
Training Centre Manager: Solihull College 2000 – 2005
Brought into the college to ensure standardisation and processes were obtained across all learning centres
offering structured IT training delivered on time to ensure funding and KPI targets were exceeded.
Key Responsibilities
 Accountable for day to day management of the main learning centre, recruitment and selling IT courses
 Co-ordinating and training a team of five support staff across four learning sites
 Responsible for up to 500 learners from the age of 16 across the four learning venues
 Delivery of one to one IT training.
 Carried out training needs analyses and personal learning plans to meet business needs
Achievements
 Initiated and set up training centres; implemented procedures and resource management
 Successfully securing new customers for courses; targeting local businesses, community centres, libraries,
schools (Parent evenings), job centres (Chelmsley Wood and Smith’s wood) and job agencies
 Highest achievement of students in the whole of the north of Solihull borough, 95% against a target of 70%
 Succeeded in achieving a year on year increase in the number of graduated delegates
 Built reputation delivering exceptional customer service
EDUCATION & QUALIFICATIONS:
 NVQ Level 3 Information Advice & Guidance
 OCR Further Access, Further Excel, Powerpoint, CLAIT, EDCL
 ‘O’ levels including Mathematics, English Language and French
 Health and safety, Data protection, Equality & Diversity & Appraisal training

3. PERSONAL:
 Full, clean driving licence
 Interests include playing golf, travel and watching rugby and football
 Personal and professional references available on request