1. Kristen Steenkamp
3071 Lakeview Dr. Little Elm, Texas 75068
Kristen.Steenkamp@gmail.com 940-368-5309
PROFESSIONAL SUMMARY_________________________________________________________________________________
OFFICE MANAGER / ADMINISTRATIVE ASSISTANT
A dedicated and technically skilled business professional with a versatile administrative support skill set
developed through 10 years of experience as an assistant office manager, office secretary,administrative
assistant, and air traffic control trainer. A proven history of successfulcustomer service, business administration
skills, and valuable experience in providing high quality customer support services.
Impeccable public speaking and briefing skills developed through extensive experience as an air traffic
controller, assistant campus director, and from previously working in the hospitality industry. Experienced
Microsoft Office Suite and other applications and systems. Used a wide degree of creativity and latitude to
resolve employer challenges using innovative solutions, systems and process improvements proven to increase
efficiency and customer satisfaction.
KEYEXPERIENCE
 Office Management
 Teambuilding
 Staff Development & Training
 Policies & Procedures Manuals
 Report & Document
Preparation
 Spreadsheet & Database
Creation
 Records Management
 Meeting & Event Planning
 Inventory Management
 Expense Reduction
PROFESSIONAL EXPERIENCE_______________________________________________________________________________
Embry-Riddle Aeronautical University: Aug 27 2012 – Apr 24 2014
Assistant Campus Director-Academic Advisor-Assistant Office Manager
As the Assistant Campus Director, I was a member of the school’s leadership team and was an educational role model to
our students and faculty. Responsible for preparing and implementing department wide goals, procedures and controls.
Worked as an academic advisor and took a proactive approach to implementing program goals for each individual
student. Analyzed existing goals and programs and recommends improvements for students as well as for our campus.
Familiar with a variety of the field's concepts, practices,and procedures. Relied on extensive experience and judgment to
plan and accomplish goals.
 Microsoft Office Expertise to include Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
 Outgoing and friendly customer service skills.
 Composed and edited memorandums, presentations, documents, and reports using office software.
 In charge of campus marketing and university promotion.
 Community Outreach to include promotional tables, briefings, seminars, and event sponsorship.
 Experienced in Enrollments and Registration, Student Recruitment, On and Off Campus Outreach
 Maintained and ordered inventory marketing items of three separate office locations.
 Academic Advisor for student planning and goal creating.
 Extensive networking experience working with other students, instructors, and outside organizations.
 Provided education plans and degree maps for students in pursuit of higher education.
 Created seminars and briefings for current and future students desiring further.
 Successfully briefed 1000+ personnel over two year period.
 Referred individuals to outside agencies who can best assist them with their needs.
 Advised and counseled students to best assist them in reaching their educational goals.
 Maintained extensive records for individual students to include classified and private information.

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 Assessed and coached individual students based on their needs.
United States Air Force: Mar 27 2007 – Feb 28 2011
Air Traffic Controller Journeyman
I worked in the air traffic control tower at Mountain Home AFB, ID. Controlled aircraft within terminal airspace and
guided them to the airport. Controlled all aircraft ground movement and vehicle operations. Ensured safety of all airport
operations and properly maintained the separation of aircraft within class D airspace. Maintained radio communication
with all aircraft, vehicles, and facilities operating at the airport.
 Trained and maintained schedules of 10+ trainees/ new employees.
 Created evaluations for all trainees to determine success levels and training needs.
 Inter/Intra facility communication; radio/telephone/aircraft frequency operations.
 Maintained an accurate log of all commercial flights using the airport facilities.
 Records keeping on all regulations/ Procedures Manuals inspected by Federal Aviation Administration.
 Routing documents via appropriate management channels and chain of command.
 Worked daily with Airfield Safety to ensure proper safety operations were being followed.
 Inspected and adjusted the working conditions of airport lights and radio equipments.
 Ensured the safety of all military and civilian aircraft taking off and landing in the airport.
 Extensive Computer Based Training (CBT) on many topics to include safety operations.
 Coordinate with different air stations and air traffic control agencies to relay and receive flights’ information.
 Coordinate and handle the aircraft movements in the airport.
 Relay timely information to the pilots about the ground conditions.
 Communicate the changes in flights’ schedule, including the arrival and departure.
 Maintain a two-way communication with control centers for transferring incoming and outgoing flights’
authorization.
 Alert the emergency facilities in times of difficulties faced by flights.
 Control Tower Liaison; Tower representative and tour giver.
HRH Insurance Company: Aug 2003 - Jun 2004
Receptionist-Customer Service
I was the first impression of the insurance company and the first voice clients heard when they would call. I was in
charge of entering data for all future clients in order to determine if they driving records were approved or not. I was the
point of contact for all clients when inquiring about a particular employee’s record. It was my responsibility to maintain
an organized and professional environment throughout the office.
 Impeccable customer service skills.
 Records keeping of 1000+ insurance clients.
 Telephone operations for entire business location.
 Computer operation and data entry.
 Handled private/classified documents for future clients.
 Coordinated with outside companies/organizations.
 Company Liaison
EDUCATION AND TRAINING_____________________________________________________ _____________________
University of Oklahoma RAF Mildenhall, United Kingdom; Norman,Oklahoma United States
Master's Degree Major: Human Relations Jun 3 2014-Present
Park University Mountain Home AFB/ Randolph AFB, United States
Bachelor's Degree Major: Social Psychology Graduated 13 Dec 2012
Community College of the Air Force Mountain Home AFB, ID United States

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Associate's Degree Major: Airway Science Graduated 10 July 2010