1. James Logan
25 Heather Gardens Uddingston Glasgow G71 5DF
Mobile: 07590476894 E-mail: jameslogan1888@yahoo.co.uk
Personal statement
Highly driven and motivated Executive sales consultant with a vast experience in contact centre environment
in customer service/sales industry. A successful worker with a proven track record of exceeding sales and
quality targets. Extensive experience in home insurance. Recognised for outstanding KPI delivery and
exceeding in both sales and service through a positive and determined attitude. Natural ability to engage at
all levels.
Key Achievements
• Achieved Company Car and Executive status within first 6 month in the Organisation
• Employee of the Year 2009
• Employee of the Year Runner Up 2015
Key Skills
• Excellent customer service
• Ability to work as part of a team or on own dependant on task
• Excellent time management skills with the ability to balance different tasks
• Loyal and adaptable
• Track record of exceeding targets in a fast moving, target driven environment
• Ability to develop close work relationships with customers and colleagues at all levels
• Strong ability to manage change
• Ability to remain calm under pressure
Employment History
Kwik-Fit Financial Services – Service and Sales Executive / Deputy Team Manager
(Jan 2013 – present)
Achievements and responsibilities:
• Responding to telephone enquiries from customers inbound and outbound relating to changes and
renewal of Home insurance.
• Input of customer data into computer system during and following calls
• Selling Home Insurance to New Business and Renewal customers
• Up Selling of core additional products on every call
• Meeting quality standards, such as adherence to call script, compliance with insurance regulation,
error rates in inputting data
• Operating within productivity measures, e.g. Adherence , AHT , online productive time
• Maximising all revenue generating opportunities whilst providing an efficient, professional service to
our customers
• Complying with the principles of the FCA
• Responsible for managing selection of renewal leads

2. • Consistently achieved conversation rate of over 55% Renewal to Lead whilst maintaining high profit
margin for the company
• Highest up-sell percentage within the Renewal team
• Individually responsible for over 3,000 renewals per annum
• Average call auditing score of over 95%
Inbound Sales Executive
(Mar 2009 – Jan 2013)
Achievements and responsibilities:
• Working within both outbound and inbound roles whilst effectively managing leads
• Worked closely with other department to increase transfer volumes
• Maximising all revenue generating opportunities whilst providing an efficient, professional service to
our customers
• Input of customer data into computer system during and following calls
• Meeting quality standards such as adherence to call script, compliance with insurance regulation,
error rates in inputting data
• Operating within productivity measures e.g. call length, calls per hour, ‘non available’ time
Inbound New Business and Internet Sales Executive
(Oct 2006 – Mar 2009)
Achievements and responsibilities:
• Outbound cold calling to previous garage customer who had indicated home insurance renewal
dates within 30 days
• Once contact made taking customer through quotation process
• Fact finding customers needs and wants
• Maximising revenue opportunities through Additional products
• Keeping a diary of call backs and working these effectively during quiet periods of the day to stay
productive
• Strong ability to overcome objections using product knowledge and customers need and wants
Completed Training
• Complaints Management
• Coaching Skills
• Leadership and Management styles
• Managing Conflict
• Performance Management
• Call Monitoring Skills
References
References are available upon request.