1. RESUME
Gaurav Kumar Nigam
Current Address-
Sube ki Goth, near Kailash Talkies
Gwalior, M.P. - 474001
E-mail - gauravnigam1@yahoo.com
Mobile - 9713821000, 9713021000, 9516015664
Objectives
Diversified experience of 12 years in the field of Telecommunication & Finance to manage the
customer requirements and built strong relationship through time-bound deliverables. I am
hardworking, dedicated team player, and always active to interact with all levels of organization and
adaptive towards the multitasking activities to achieve the goal.
Educational Qualification
• MBA in Marketing from Maharashtra University
• B.Com. from Chitrakoot University.
• Intermediate from L.B.S. School, M.P. Board.
• High School from L.B.S. School, M.P. Board.
Professional Skills
• MS-Office certification from NICT Gwalior.
• Diploma in Computer Fundamental Applications (`B' grade)
• Windows 95/98/2000/XP/Lotus, Win INT.
• Trained in Hindi Typing from Government Organization.
________________________________________________________________________________________________
Work Experience
Home Credit India Finance Pvt. Ltd.
Current location- Gwalior
Designation-Tema Leader HV & CPU
(May 2016 to Till now )
Job profile: Cash Pick-up, Home Verification, Team handling, Customer service,
• Handling: HV&CPU- team
• Targets 98% Achieve for Cash pick-up (Gwalior Zone)
• 100% Visit Done for Verification (Gwalior Zone)
• Audit Bank Diposit Slip & Reco for FE
• Supervision & Management of FE & Collection Team
Work Experience

2. VIDEOCON TELECOM Pvt. Ltd.
Current location- Gwalior
Designation-Executive (Customer Service)
(Nov 2012 to May 2016 )
Job profile: Auditing, Team handling, Customer service, Retail sales
• Handling: DMS- team (15-20), Store Team (30 to 35 CRE), 24 Videocon Telecom Retail Stores
• Coordinate with Zone Sales & Marketing Team for Service Camp
• Roll out Videocon Store & Mini Store (Gwalior Zone)
• Audit documents on daily Basis
• Supervision & Management of Mini Stores
• Lead AO in Gwalior Zone.
• Trained Company Executives (Approx 20-25) for customer handling & relationship.
• Achieve All Store Targets & Parameters (Sales & Service)
• Retain the customer from churn ( Gwalior Zone )
VODAFONE ESSAR SPACETEL LIMITED
Location- Gwalior
Designation: Customer Service Officer
(Nov. 2008 to Nov 2012)
Job profile: Supervision, Sales, Auditing, Customer service, Finance handling
• Handling independently Store Cash (CASHIER)
• Customer Service & relationship (Gwalior main)
• Retain the customer from churn
• Manage and plan store expenses
• Audit Documentation & regular soft-age reports
• Maintain C-SAT and store Quality
• Sale of Post Paid & Prepaid Connection, Handset, Data Card, Prepaid Balance & Recharge Paper
BHARTI AIRTEL LIMITED-Airtel Mobility
Location-Indore
Designation- Zonal Accounts Executive
(Jan. 2008 to Oct, 2008)
Job profile: Stock maintenance, financial assistance
• Maintenance of Accounts on Company Software.
• Preparation of Vouchers, Purchases Order, MIS Report, Cheque etc.
• Provide Distributers and Retailers Assistance- phone calls, and handled store administrative duties
• Operate Database Management.
BHARTI AIRTEL LIMITED-Airtel Mobility
Location- Gwalior
Designation-Customer Care Executive

3. (July 2005 to Jan.2008)
Job profile: Sales, Auditing, Customer service
• Manage the client databases
• Customer relationship & Management
• Sale of Post Paid & Prepaid Connection, Handset, Data Card, Prepaid Balance & Recharge Paper
HOTEL THE CENTRAL PARK
Location-Gwalior
Designation-Store Manager (MIS)
(November 2004 to July 2005)
Job profile: Store stock maintenance, Delivery and supply of goods
• Create and maintain MIS report; reconfigure client databases.
• Customer correspondence.
Awards & Achievements:-
• Best Executive in Gwalior Zone (March-2010) awarded by COO, Vodafone.
• Best Executive in India (May-2011) awarded by COO, Vodafone.
• Best Customer Service Executive (April to June-2012) awarded by COO, Vodafone.
• I-MADE Award (Dec- March 2012) by COO, Vodafone.
• Best Zone Award-2013 in documentations awarded by National Head, Videocon.
• Best Zone Award-2014 in documentations awarded by Customer Service Head & Sales
Head Videocon.
• Best Activation Officer Award (2103-14) for Handling Retail Store.
Personal Details
Fathers Name :- Shri Deepak Nigam
Date of Birth :- 8-Oct.-1983
Gender :- Male
Marital Status :- Married
Nationality :- Indian
Language :- Hindi & English
Declaration
I hereby declare that all the above information furnished is truth and best of my well known.
Date:
GAURAV NIGAM