1. S Tirumala Rao
New house no. 41, old house no. 73, Gangamma Compound, Indiranagar, Bangalore | +91 962 002 7500 | tiru@live.in
Objective
· To seeka career in the InformationTechnology industry that utilizes myskills andabilities andoffers professional growth that
fuels mymotivationand desire to excel
Summary of areas of technical expertise
Microsoft Applications Office 365, Office 365 Dedicated, SharePoint 2010, 2007, FAST Search for
SharePoint, Fast Search for Internet Sites, Enterprise Search Platform,
InfoPath, SQL Administration
Operating Systems Windows 2003, 2008, 2012 and Windows 7, Vista, XP, 8
Tools & Utilities Basic Knowledge on Windows Clustering and NLBs, SCVMM, Microsoft Hyper-
V, MS Virtual Server 2005 R2, VMware ESX Server 3.5
Skills & Abilities
My skills and abilities encompass but are not limitedto knowledge and experience working on SharePoint, Exchange
AdministrationandWindows Administration.
SHAREPOINT
· SharePoint Farm level administrationfor SharePoint Foundation and SharePoint 2010
· DesignedSharePoint site for GFS India Tech Fest, Hyderabad
· DesignedSharePoint site for GNSToolKit, Hyderabad
· SharePoint Farm level administrationfor WSS 3.0 andMOSS 2007 Implementations
· Knowledge and experience maintaining anOffice 365 SharePoint site
· Knowledge of Microsoft's Office 365 DedicatedService for large enterprise customers
· Performance Tuning andOptimization
· Troubleshooting Issues with SharePoint FAST Search 2010, Enterprise Search Platform and FSIS
· Knowledge of HighAvailabilityfeatures andsupporting architectures
· Knowledge of scalabilityfeatures andsupporting architectures
· Disaster recovery techniques and experience
· Migrationtechniques and experience
· Strong troubleshooting skills andexperience
EXCHANGE ADMINISTRATION
· Successful installation andconfiguration Windows Exchange Server 2003for the client, Zexton Services
· Installation, configuration, administration, troubleshooting andtechnical support for Exchange Servers
· Monitoring of mail queues andother performance counters
· Responsibility for planning, testing, tuning, configuration andsetup of Microsoft Exchange architecture as well as supporting of
common email applications

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· Knowledge of Service Pack installation, abilitytotroubleshoot various server relatedissues, abilityto troubleshoot NDRs, ability
to track emails
WINDOWS ADMINISTRATION
· Experience inthe installation, upgrade, configuration, monitoring, troubleshooting, and security of Windows Server 2003,
Windows Server 2008 and Windows XP Operating Systems – including the Enterprise versions
· Working knowledge on AD Users andGroup administration
· Technical understanding of AD tools andresource kit tools, software and Service Pack installation
· System administration, scripting, configurationand hands-onsupport of the company's infrastructure (hardware, software, and
OS) including Windows workstations and servers
· Experience monitoring and remotelyadministering of Windows 2003 and 2008 servers andtroubleshooting of problems
· Administrationof system vulnerabilitypatches
· Assistance withService Packs andother updates
· Experience with TCP/IP, DHCP, DNS, WINS, andLDAP
· Basic knowledge of VMware andHyper-V technologies
· Working knowledge on Clusters, NLBs, installationandbasic troubleshooting
· DNS, DHCP, IIS - configuration andtroubleshooting
Strengths
· Excellent technical skills
· Fast learner
· Exceptional teamwork
· Clear anddiplomatic communicator
· Punctuality
Experience
SUPPORT ENGINEER | MICROSOFT R&D PVT LTD | NOVEMBER 2010 – TO DATE
· Proactively creating content from support perspective to be used while troubleshooting on Microsoft's enterprise customers
environments
· Troubleshooting issues related toSharePoint Server and SharePoint clients
· Troubleshooting Issues with SharePoint FAST Search 2010, Enterprise Search Platform and FSIS
· Delivering technical support for MS SharePoint Server
· Troubleshooting issues withintegratedtechnologies like WSS, Active Directory, SQL, IIS and Exchange Server
· Working autonomously as well as collaborativelyinteam environments, especially instressful andhigh-impact situations in
order to deliver anexceptional customer experience
· Communicating with clarity, specificityandsensitivityinorder to manage customers' expectations
· Participating incase and technical triages inorder to share best practices and drive impact
· Providing a consistent andexceptional customer experience through timelyand accurate solution for customers’ issues
· Meeting customer andindividual commitments
SYSTEM ADMINISTRATOR AND TECHNICAL SUPPORT ENGINEER | NETENRICH PVT LTD | MAY 2007 - NOVEMBER 2010
· Managing the trouble ticket queue, responding to proactive monitoring alerts, performing routine maintenance, performance
monitoring, tuning, and system diagnostics

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· Providing rotational on-call support, escalating toEmergencyResponse Team (ERT), driving Root Cause Analysis (RCA), ensuring
preventive action follow-through, and participating in weekly operations reviews
· Participating inall on-going infrastructure initiatives whichinclude: Software, Hardware Technology Refreshes, Security
hardening/Patch currency and Enterprise Monitoring of process improvements
· Implementing Operating System securitypolicies and procedures in line with Client objectives
· Regularlyand proactively planning of capacityand tending reviews of all systems
· Ensuring efficient system resource utilization which includes: optimal performance and management of resource sharing
environments
· Interacting with third party vendors, client teams andsenior on-site Systems Engineers as necessaryto optimallyperform job
responsibilities
Education
BACHELOR’S DEGREE IN ELECTRONICS AND TELECOMMUNICATION ENGINEERING | 2007 | S.R.K.R ENGINEERING COLLEGE,
ANDHRA UNIVERSITY: Secured70% aggregate
INTERMEDIATE CERTIFICATION | 2003 | BOARD OF INTERMEDIATE EDUCATION: Secured83.2% aggregate
SECONDARY SCHOOL CERTIFICATION | 2001 | STATE BOARD: Secured81.5% aggregate
Achievements
S. E. A. NATIONAL LEVEL TECHNICAL SEMINAR
· Organizedthe seminar
· Created a webpage for the seminar
ZONAL LEVEL CRICKET COMPETITION
· Participatedin the competition when in tenth grade
· Worked as a team andwon the competition
Personal Profile
NAME: STirumala Rao
FATHER’S NAME: SJagannath
SEX: Male
HOBBIES: Playing cricket and staying abreast withthe latest technological developments
DATE OF BIRTH: 30 July1986
Declaration
I hereby declare that the above-mentioned informationis correct up to myknowledge, andI bear the responsibilityfor the
correctness of the above-mentioned particulars.
NAME ANDPLACE: STirumalaRao, Bangalore