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MANOJ KANWAL
A-43,
Lakshmi-vihar, Mobile|+91-9899072709 / 9717587738
Uttam-Nagar, Email | manojkanwal636@gmail.com
New Delhi-110059
___________________________________________________________________________
NOC ENGINEER
HARDWARE.NETWORK TROUBLESHOOTING & OPERATIONS
Result oriented, proactive and hardworking professional with a B.Tech degree in Mechanical
and more than 3+ year of achievement driven experience in end to end network operations
and management in the industry. Hands on experience in hardware troubleshooting, data
management, network operations and Microsoft Exchange Server. Understanding of all
networking and Windows aspects and up to date knowledge of latest technological
advancements, regulations/guidelines and statutory compliance in the industry. Effective
resource planning/optimization, focusing on close network monitoring and troubleshooting,
hence enhancing productivity, reliability and profitability. Outstanding communication skills,
verbal as well as written coupled with exceptional presentation skills. Strong team builder
with proven ability to motivate team members towards achieving enhanced monitoring and
troubleshooting skills.
Professional Strengths Include
Process Improvement/Innovation Resource Allocation Management
Procurement/Inventory Management
Software Proficiency: MS-DOS, Windows NT/95/98/2000, XP, 2003-Server, 2007-Server,
Windows Vista, Windows 7 & Windows 8 and Basic of LINUX.
 Desktop Support, Server & N/W devices monitoring.
 Active Directory:-User management, managing user Profiles, Software
Deployment, Implementing the Software Restriction and Audit Policy.
Hardware Proficiency: Basic networking (LAN, WLAN, CISCO NETWORKING)
Monitoring Tools: DOTCOM, Microsoft Outlook 2013, Zenoss, Nagios, PRTG, AMAZON EC2,
SYMENTIC, CYBERROAM and Internal/External Network traffic monitoring
__________________________________________________________________________
EDUCATION
1) Completed Bachelor of Technology (Mechanical) from
Maharshi Dayanand University in 2012
2) Completed 12th
from B.V.B, A.S.M.A, New Delhi in 2008
3) Completed 10th
from A.E.S New Delhi in 2006
MS-Office and Networking Course
Courseware included MS-Word & Excel

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PROFESSIONAL EXPERIENCE
1) Teleperformance, India
January 2013 till July 2013
Customer Support Executive
• Providing end to end customer support to UK based Clients.
• Worked on Windows and Exchange Server 2003 for mailing issues. Symantec Console for
data management and protection, file handling and sharing. Active Directory for Users
creation and policies and group management.
• Handled Biotech Swipe machines and CCTV surveillance.
2) CAMPUSEAI INDIA PVT LTD
July/2013 till Oct 2015
India’s leading company in Educational portal production, owned by CAMPUSEAI OHIO,
Cleveland
Sr.NOC Engineer
• Managing and monitoring LAN & WAN connectivity inside office and abroad links, using
Zenoss, Dotcom-monitor and PRTG network monitor as monitoring and troubleshooting.
• Working in Symantec Console for Backup maintenance and backup report generation.
• Performing Incident Management and providing support to end user system hardware &
networking issues.
• Responsible for monitoring the network/Services for any sort of alarms which can cause
disruption in the smooth services for the client and it also do the co-ordination among
multiple teams. Ex server, network, security in case of any outage or planned activity
which may be at the client side or company side
• Handling and managing a Team of 3 NOC Engineers.
• Handling Client and Internal Escalations.
NOC RESPONSIBILITIES
• Actively monitor Zenoss for service failures
• Actively monitor aggregated logs for service failures
• Actively monitor Connect Wise for Member Support Ticket Board/Hosting Board for
new tickets and respond within the appropriate time according to SLA

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• Actively response on the Web Exchange and Outlook Mail chain.
• Configuration of new account/Profile in the Outlook Database.
• Assign/Review/Work/Close open tickets
• Review of overdue tickets
• Customer/Internal Contact
• Checking notify alert mails
3) CALANCE SOFTWARE PVT LTD
Oct 2015 till present
Sr.NOC Analyst
NOC is the level 1 support on all servers, network and backup processing. NOC uses the
following monitoring tools: Up.time Software, WhatsUpGold, Cacti, and Solarwinds. We use
the Unicenter Service Desk (USD) ticketing system. The NOC also creates a troubleshooting
documentation that will post on the Knowledge portal for future reference. NOC is also
responsible to monitor the server backups that run on ARCSERVE, vRanger, and Veeam
backup application.
Tools: Up.time Software, WhatsUpGold (version 5.0), Cacti, Solarwinds and Unicenter
Service Desk (USD)
Citrix Application:
RDP
Dameware
VMware Client
 24*7 Monitoring Network devices using Solarwinds, WhatsUP monitoring tool.
 24*7 Monitoring Server devices using Nagios, Uptime monitoring tool.
 Configuring, Removing and editing new devices in Solarwinds, Uptime, WhatsUp Gold &
Nagios.
 Service Request, Incident and Problem Management.
 Handling Client and Internal Escalations.
 All Netware Servers Health Checks, Monitoring and Reporting.
 Prepare and publish Shift reports.
 Handling and managing a Team of 4 NOC Analyst.
 Running and Scheduling Server Backups.
 Working on ticketing system using Service Now Service Desk.
 Creating, assigning and updating service now tickets for issue reported by users.
 Troubleshooting the servers all problems like authentication, Permission, Replication
and group
policies.

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 Users and group administration in servers.
To Whom It May Concern,
Greetings!
Sir / Madam,
I may not be an expert, but given this chance to be able to work in the IT-Infrastructure of
the Company I will make sure I will give my 100% without any restriction from my part.
Known to my knowledge, this resume contains only the true information and skills that I
have achieved over the years of experience.
With my signature below, I declare that all above information is correct and having a hard
copy certificates to prove each and every achievement if necessary by you and or your
company.
Sincerely,
Manoj Kanwal
Sr.NOC Engineer