1. JAILASH BAPTIST NAZARETH
Tel: 056 7359879, Email: jnazreth@altayer.com Box 2623, Dubai, UAE
Customer Service/ Supply Chain/ Logistics: Dedicated and innovative professional with
significant experience in Logistics and Customer
Service. Enthusiastic team leader able to establish
positive work environment and respond efficiently to
customer needs. Adaptable and flexible problem
solver with the ability to pre-empt issues, and to
provide solutions with minimal negative impact.
Adept at prioritizing and managing projects.
KEY PROFICIENCIES:
 Managing Customer
home deliveries & retail
store deliveries.
 Vendor management
Inventory.
 Space management.
 Process improvement.  Negotiation & mediation.  Team leadership.
 HSSE.  Excellent written & oral
communication.
 Operational excellence.
ACHIEVEMENTS:
 Inbound planning with continuous follow up of PO and appointments lead to cut down of
delivery time to the store and averted double handling of shipments by 50% in SS11 season.
 Following up with the brands to dispose unutilized & redundant VM inventory increase 15%
space in the warehouse.
 Actively involved in implementing Oracle Warehouse Management System (OWMS).
 Created a process for container receipting.
 Achieved low variance levels in inventory management.
 Identified and eliminated duplication in work processes, thereby improving delivery schedules
and reducing receivables lead times.
 Played a major role in receiving opening pack for new FNB outlets and Retail stores in MOE
extension in Dubai.
 Timely follow up on short received shipments lead to ‘zero’ percent time loss as per SLA.
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2. WORK EXPERIENCE:
Al Tayer Logistics WLL
Store Keeper Inbound/Dispatch and Home, June 2006 to present
Inbound Planning:
 Planning and scheduling inbound deliveries in advance of being received in to the warehouse
also to ensure space and resource planning.
 To plan receipting of ASN’s (advance shipping notification), appointments, and non specified
case pack by creating system labels and to ensure all merchandise is received pre labeled.
 Ensures that goods are accurately stored and maintains location control integrity.
 Supervise the receiving team and provide leadership towards the achievement of KPI’s and
customer SLA’s.
 Ensure to check agreed PO’s dates with the carrier or supplier falls within these dates and hold
off loading of deliveries until unless resolution is sought by the buyers with the suppliers.
Outbound Planning:
 Actively supervising warehouse dispatch processes that affect inventory accuracy and control
including replenishment, picking correct quantities and units of measure, carrying out random
audits, outbound order checking, shipment labeling and optimizing space on delivery trucks.
 Ensuring goods are dispatched in an organized and timely manner to ensure delivery of goods
within the agreed time frame.
 Ensuring timely identification of damage & expired products for reporting to Brand for phasing
out / liquidation.
Customer Delivery and Built Planning:
 Ensuring customer-orders are delivered from warehouse to customer address on the specified
dates.
 Resolving issues related to delays and any damages relating to D&B deliveries at the customer
premises.
 Monitoring customer orders (initiated by stores as store-orders) using “Store Order status” report
every morning.
 Initiating warehouse picking process for customer-orders identified to be delivered on
particular day.
 Maintaining proper file records for “Customer Sales-Order Delivery” and POD copies in
respective files.
 Guide, train, motivate & supports subordinates to display high level of individual/team
performance to achieve objectives of the company.
 Responsible for the performance and development of the team.
EPPCO LLC DUBAI.
CUSTOMER SERVICE, April 2003 to April 2006
 Manage daily customer in the branch.
 Control the sales process from enquiry to order fulfillment for corporate customers.
 Act as the company’s interface and seamlessly manage customers.
 Ensure that customer complaints and claims are dealt with quickly and efficiently.
 Regular meetings with the team to discuss possible improvements to customer service.
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3.  Handle branch Inventory.
 Handle activities relating to customer billing and receivables.
EDUCATION:
 Bachelor of Commerce majoring in Accountancy and Economics.
ADDITIONAL QUALIFICATIONS:
 Working knowledge of JD Edwards/ Techtrack and OWMS Oracle Warehouse Management
System, MS Office and Internet browsing.
 Attended PMS Performance Management System and Training on OWMS.
 Valid UAE driving License.
PERSONAL INFORMATION:
Date of birth: 27th
March 1970.
Nationality: Indian.
Marital Status: Single
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