Rudy Willems has over 25 years of experience in supply chain and operations management across various industries, currently working as an Operations Supervisor at Neovia Logistics. His career has included roles such as Distribution Manager, Regional Distribution Manager, Warehouse Manager, and Customer Service/Warehouse Manager. He has a proven track record of improving efficiencies, reducing costs, and providing excellent customer service.

1. RudyWillems
1324 Baseline Road,
Stoney Creek, Ontario L8E 0E4
905-379-7730 (mobile)
rudy60@sympatico.ca
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PROFILE
Dynamic 25 year Supply Chain/Operational career in three different and distinct industries,
25 year career in Distribution & Supply Chain, Logistics, Customer Service, Manufacturing
in the Industrial industry and a 4 year career as Regional Distribution Manager for a large
Consumer/Retail company . Recognized efficiency expert offering new perspectives and
a drive to improve processes. Proven analytical and decision making skills to convert global
business strategies into operational reality.
Exceptional leader and mentor with the ability to build team cohesion and inspire
individuals to strive towards higher levels of achievement. Excellent customer relationship
management skills with the ability to easily interface with top executive levels. Keen, in-
depth understanding of budgeting and strategic cost reduction. Solid background and
qualifications with core business functions – sales, marketing, finance and operations.
2014-Present Neovia Logistics Mississauga, Ontario
Operations Supervisor
• Managing day to day 3PL distribution and LTL/TL transportation and Fleet management
activities
• Provide the necessary planning, organization, direction and control the dispatching/sales
function to meet the sales and profitability goals
• Oversee and facilitate daily movement and dispatch of freight
• Daily communication with customers, dispatchers and drivers in booking and tracing of
freight
• Interact with Operations department and managers
• Conduct operational meetings
• Managing a team of 20 direct reports
• Conduct regular meetings and performance reviews of direct reports, and carry out
disciplinary actions as necessary
• Provide Premier Customer Service
• Interview and hire for positions
• Arrange or cover vacation/sick days/absenteeism of direct reports
• Project work as needed
• Extensive experience in LTL trucking industry

2. • Extensive experience managing drivers, dispatchers, and customer service
2012-2014 Pioneer Pools Burlington, Ontario
Warehouse Manager
• Managing and controllling storage and distribution activities of the company to ensure maximum
utilization of facilities.
• Administer operational procedures for activities, such as verification of incoming and outgoing
shipments, handling and disposition of materials, and keeping warehouse inventory current.
• Ensuring products, parts, or supplies are shipped, distributed, or received in an efficient manner.
• Inspect physical condition of warehouse and equipment
• Working with director in ensuring coordination of warehouse activities such as production, sales, records
control, and purchasing departments.
• Taking precautions to secure warehouse contents against loss. Evaluating inventory on hand.
• Managing the salvage of damaged or used material.
• Screen, hire, train staff, evaluating employee performance, and recommend or initiate promotions,
transfers, and disciplinary action for warehouse personnel. Participate in planning personnel-safety
and plant-protection activities.
2007-2012 Nikon Canada Mississauga, Ontario
Regional Distribution Manager
Managing all operations for Ontario and BC
Introduced SAP, WMS and PEAK system for warehouse
In charge of all of distribution, customer service, warehousing, logistics and inventory planning
and control
Implemented 3PL within warehouse and moved all products to a logistics facility and met all
requirements.
SOPs were all implemented for new processesRe-vamping all distribution centers
Streamlining all operations
KPIs, 5S + S, Lean systems
Allocating orders, managing terms, shelf protection
Monthly closing and openings
Working closely with Marketing & Sales
Kitting assembly line
Turnkey operations
Increasing efficiencies by 25%

3. Cost savings of 15%
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2000-2007 Parker Hannifin Canada Dorval, QC
Distribution Manager (5 sites)
Key Achievements:
♦ Managing all operations for Ontario and BC Introduced SAP, WMS and PEAK system for warehouse
In charge of all of distribution, customer service, warehousing, logistics and inventory planning and control
Implemented 3PL within warehouse and moved all products to a logistics facility and met all requirements.
SOPs were all implemented for new processesRe-vamping all distribution centers Streamlining all
operations KPIs, 5S + S, Lean systems Allocating orders, managing terms, shelf protection Monthly
closing and openings Working closely with Marketing & Sales Kitting assembly line Turnkey operations
Increasing efficiencies by 25% Cost savings of 15% Implement WMS/RF systems
Extremely knowledgeable with Carousels and automated Conveyor Systems
Developed and implemented system to easily access parts to pick, receive and ship in an expeditious
manner.
Developing & maintaining shift schedules to complete all warehouse requirements
Participating in hiring, interviewing and screening process
Participating in disciplinary process
Tracking Cost of Poor Quality
Tracking all warehouse training, cross-training
Processing quarterly time and attendance records
Maintaining employee files
Running bi-weekly workgroup meetings to discuss problems and finding resolutions
Change catalyst
Working closely with other PSC supervisors to standardize facilities
Discussing daily activities, problems, concerns, successes and ideas with PSC Supervisor
Maintaining and enforcing warehouse ISO procedures, work instructions, 5S+S audit
standards throughout the warehouse
Kanban & Lean Systems
Push/Pull manufacturing and warehousing functions
Understand all warehouse functions , understand all systems and able to perform any
warehouse position
Operating and maintaining all lift trucks
Loading & unloading trucks as required
Support requests from all Customer Service Representatives
Directing all processes related to meeting internal and external customer demands
Liasoning with warehouse and customer service on a daily basis to meet all customer
requests
After hour coverage for emergency orders for customers
Cycle counting and stock adjustments
Ensuring inventory is accurate

4. Scheduled maintenance of plant equipment
Health & Safety Supervisor
Handled stocking and assisted in managing flow of stock in warehouse
Prepared weekly inventory reports and submitted to supervisor
Recommended new stocking system, which reduced stocking time and manpower
Change catalyst
Great attitude
Provide Premier Customer Service
Provided carry-out service
Created new customer comment program, which included a personal letter from the
appropriate department head and increased customer satisfaction
Ensured customer’s were taken care of after hours
Creative and hard-working
Decision Maker, adaptable and result driven
PC Skills – Lotus Notes, Word, Excel
Willing to travel
Very technical and mechanical
Lift truck/Raymond Reach certified
Parker Hannifin Canada
CUSTOMER SERVICE/WAREHOUSE MANAGER
Bilingual (French & English) Excellent communication skills (written and oral)
Demonstrated organizational, analytical and decision making skills
Flexibility with client focus resourceful with excellent planning and organizing
Create incidents and maintain complete and accurate
Coordinate activities with other team members to ensure that client needs are fulfilled in a timely
and efficient manner
Provide support to our service partners via timely communications and regular incident updates
Have a thorough understanding of assigned accounts
Take initiative to ensure team objectives are met
Work with our National Service Partners and Operations personnel to ensure excellence in customer
service and satisfaction
Control costs, and increase the productivity of the services organization
Take complete ownership to drive every service incident to completion while ensuring that Service
Level commitments and customer satisfaction are met
- Verify part(s) availability and orders part(s) as required to the meet Customer Needs
inventory control and management
Plan, organize, direct and control daily operations
Ensured production was running with minimal scrap and at high efficiencies
Organized all work schedules to ensure coverage throughout holidays, shifts were running
at full capacity
Promoted to Distribution Manager for 5 facilities
1993-1995 Parker Hannifin Canada
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Order entry
Planning inventory for all pneumatic and hydraulic finished goods

5. Logistics – transportation and customs clearance
On call for customer emergencies
Serviced OEMs and Distributors
Liason between Territory Manager and customers
Stock adjustments
Answering 75 customer calls per day
Going on site to OEMs and resolving issues
Promoted to Customer Service /Warehouse Manager
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1979-1992 Aeroquip Canada Montreal, QC
Warehouse and Hose Assembly Supervisor
Warehouse and Hose Assembly Supervisor
with less man hours
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EDUCATION
On-going part-time Courses – Dawson College Montreal QC
Operational courses
Customer Service Management Courses
Human Resource Courses
Increasing Human Effectiveness
Lean Boot Camp
Taking Charge of Change
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References given upon request
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