1. Santosh Ramasare Gupta
Mobile +91 9222287422 /9224386081 EMID: sntsh.gpt1@gmail.com
Objective:
To obtain a challenging position in a corporate and progressive working environment utilizing the
proven abilities developed by practical experience with ample opportunities for professional
growth based on performance and merit.
Exp.17.02 Yrs. In Warehouse Management & Inventory Management &
Logistic Management
 Big Basket.com (Innovative Retail Service Pvt Ltd as Warehouse Manager.
Manager May-2015 to Till date. E commerce.
 Express Roadways Pvt Ltd as Warehouse Manager Nov-13 to April 2015.
 Drive India Enterprise Solution Ltd (Tata Enterprise) Warehouse In charge (Jan
2010 to oct-13) Exp : 3.09 years.(Viom Network & Tata Sky)
 Award taken for The Star performer of the Year 2010-2011given by Drive India
Enterprise.Solution Ltd (Tata Enterprises)
 AFL Logistics Pvt Ltd (Blue Stare Ltd-Spare Parts co-coordinator)July 2008-
2010)
 Tele Brands Pvt Ltd (MNC)Mumbai Warehouse in charge (Jun 1998 to July 2008)
Experience:10.01 yrs.(E commerce /Teleshopping)
Skills:
 Excellent communication skills.
 Strong leadership skills including team-building and conflict resolution and
management.
 Thorough knowledge of inventory modelling and analysis. Manpower Management.
 Thorough understanding of goods retrieval system. Good customer orientation with a
strong ability to deal effectively with complaints.
 Special talent for following warehouse safety precautions and procedures.
 Well versed in creating logs and maintaining documents.
 Skilled in basic computer operations including warehouse software and MS Word,
Excel& Power point ERP handle: Baan/SAP B1 module.(9.1)/WMS.
 Eager to perform housekeeping tasks for the work area.
 Track record of maintaining the security of the warehouse.
 Perfected organizational and multitasking skills.
 Ability to work under pressure and meet deadlines.
Professional Background:
 Currently work as the Warehouse Manager in Big Basket.com retail concept Operations.
 Responsible for verification of sales bills, payment follow up etc
 Correspondence with the sales team for material status & dispatches
 Petronas Lubricants India Pvt Ltdc/o Express Roadways Pvt Ltd client handle
operations (IRA, MIS In bond & Out bond inventory control Leakage decanting activity
updated KPI ,SOP,SLA,HSE Tool Box training to driver and Staff.)

2.  Provide supervision to 20staffs &Offer proper management to the 50000SQFT warehouse
along with 8 bays as well as 1 forklifts.
 1998-2008- Work as a Store Manager to handle operations like E commerce, in bond & Out
bond .RTN & SRN stock audit etc.
Logistic Management:
 Doing the overall functioning of process like inbound & Outbound, identifying
improvement areas and implementing measures to maximize customer satisfaction level.
 For casting report for spare Parts requirement from plant & warehouse.
 Provide the logistic support to the client and ensure that material will be delivered to the
customer and record the feedback.
 Conducting internal process audits & Process reviewsfor ensuring strict adherence to the
process parameters/system as per defined guidelines.
 Ensuring compliance with legal and safety codes HSE health safety environments, and
making attempts to reduce cost of warehousing operations.
 Leading with the ability to organize, motivate the staff, and take quick and correct
decisions in case of problems.
Operations Management:
 Framing work direction & plan for associates after assessment of their capabilities;
preparing and presenting various weekly/monthly MIS report pertaining to
process/productivity.
 Setting up targets Warehouse Setup, Rollout support, SOP (Standard Operating
Procedures) & SLA (Service Level Agreement) targets.
 Providing value added solutions services by program reviews; monitoring the post service
activities like follow up with client’s service reminders and handling customer grievances
for super solution center experience.
 Setting out quality standards for various operational areas, ensuring high quality
customer experience while adhering to the SLA’s and work processes.
Team Management:
 Leading mentoring & monitoring the performance of team members to ensure efficiency in
process operations and meeting of individual & group targets.
 Conceptualizing & developing need based training for developing multi skilled work force
within sub processes for optimum efficiency.
Warehouse Management:
 Responsible for handling operations & Distribution of material and ensure 100%
customer satisfaction.
 To fulfill customer's requirement on time with perfection, adding value to overall service
and to maintain profitability of the Warehouse.
 Responsible for achieving 100% customer KPI's.
 Controlling Inventory & Distribution team in warehouse.
 Rolling out safety standards for safe working environment. Zero LTI.
 Ensure on time Billing & Collection.
 Implementation of Standard Operating Procedures (SOP).
 Driving operational excellence and CIP at warehouse

3.  Conducted training sessions and updated the team membersabout the changes in
policies and HSE.
 Increased the employee productivity and the overall efficiency by introducing process and
procedures that eliminated duplication and reduced the time to complete month end
reports.
 Reduced the time required to respond to the customer requests and improved customer
satisfaction by providing front line counter staff with the skills, knowledge authority
needed to resolve customer enquiries and complaints.
 Performed productivity and cost analysis that resulted in re-direction of resource towards
high potential areas. Ensured adequate staffing deployment and utilization of resources.
 Successful completed Trainings on:
 Personality Development and Communication skill in 2009.
 Time Management and Risk taken decisions with demo in decision making in 2010
 Interactive English training 2012.
Inventory Management:
 Coordinating the quality managers and senior managers and Senior Management for
speedy resolution of escalated issues resolving complaints received via the FCRM
(application tools)
 Handling the distribution activity and monitoring material should be reach on time to
customer.
 For out bond we place the vehicle from broker for dispatch 16 Mt to client.
 Daily interacting with clients regarding, Stock & Inwards and outwards activity, Update
software System within prescribed time, Accuracy in process customer orders, Daily basis
sending all the reports to client.
 Ensure accuracy in processing orders/ Job order received from dealer/customer. Monitor
FIFO method for issue of material.
 Ensure timely closing of requisitions & job orders in system. Physical verification of
material received from Vendor, physical verification of inventory on daily basis. (Cycle
Counting), Reconciliation of records if any discrepancy found.
 Maintain discipline & 5S working environment.
 Handling Transportation root mapping arrangementsof vehicle for dispatches.
 Handling Consumer durable like DTH material, Spare Parts ACs and Network Material like
batteries Shelters, Angular Template Tower,Lubricants –Oil etc.
 Monitoring office account s, checking inventory & Stock.
 Responding to customer issues on daily basis and resolving there query.
Education:
MBA Specialization in Supply Chain Management.2012-2013
 T.Y B com Passed 1996 with 45 % (Second Class) Mumbai University.
 HSC Passed Since 1993 with 48.47 % (Second Class) Mumbai University.
 SSC Passed since 1991 with 66.42 %( First Class) Mumbai Board.
Personal Details:
 Date of Birth: 18 Aug 1975. Add:Guari Tower B wing F No. 1 GrdFlr Nr Swami Samarth Temple
Khadak PadaBarave Road Kalyan west 421301.
 Address:Language: English, Hindi, Marathi.(Excellent in writing and speaking)