1. Name: Irfan Majid Madre
Mobile: 0567863585
Email: irfan4u_madre@yahoo.co.in
-KEY EXPERTISE-
- Logistics Management – Space Management – Customer Service- Warehouse Management –
Yard Management – Employee Training – Inventory tracking – Planning & Implementation
Seeking a challenging assignment in logistic Domain
A Warehousing operations & Customer Service specialist offering over 10 yrs. of experience, associated with leading
Companies; recognized for delivering exceptional customer service.Motivated by internal standards of excellence to overachieve expectation and exceed set
goals.
 Excellent Knowledge of SAP, Navision,WAC,a Warehouse Management System
 Implementing the SOP (Standard Operation Procedures) in the warehouse.
Experience History
Gadre Company (India)
Worked as a Supplier clerk for 04 month
Al-FUTTAIM Logistics (Experience certificate available) UAE
Logistics and Distribution Division
Rashidiya, Dubai
Feb 2005’ – Oct 2009’
Successfully led a team of employees and reported to the Warehouse Manager,
Currently working as Senior Customer Service Representative in Al FUTTAIM Logistics-Nov’10 - present
TRAININGS (Al FUTTAIM TRANNING CENTRE)-:
• Active participation & completion of Supervisory &leadership skill’s programmed 08’
• Active participation & completion of Problem solving & Time management 08’
• Customer service development programmed 2009’
• Advance MS Outlook course programmed 2009’
• Active participation & completion of MS Excel 2012’
CLIENTS-:
• Carrefour retail products, Ikea,IFRC, Toys R Us, ACE hardware
Area of Expertise
Materials Management
•Following EOQ by taking into consideration the size of replenishments order quantity in order to avoid large storage and lowest possible cost of acquisition and
possession in consultation with User Dept
•Directing the development and Implementation of key procurement strategies/ contingency plans for commodities and ensuring that plans are aligned with
production/Project requirement
•Manage Warehouse Operations, materials planning, budgeting, forecasting and allocation.
Inventory Management
• Oversee inward &Outward stock movement through effective coordination with the warehouse in-charge
• Ensure sufficient space availability through proper coordination, planning and follow ups.
Customer Service & Feedbacks
•Effectively deal with customer requests, queries and complaints and take necessary action from Feedback generated.
•Permeate a culture of customer service leading to customer retention.
•Interact with customers, obtain their feedback and address their concern and queries
Man Management
• Supervise logistics employees to facilitate streamline operations.
• Ensure that all staff is adequately trained to be competent in their function and that they adhere to the logistics disciplinary policies.
• Mentoring and impart training to the staff.
Operation on field Responsibilities:
• Handling IKEA, Hasbro toys and Andrew telecommunication
FMGC all Inbound and Outbound shipments.
• Arranging Dubai Municipality for the waste materials, monitoring labourers,printing PHlabels for France import items
• Arranging the transport for the customer i.e.
• Container planning and placement scheduling containers as per the customer priority list.
• Implementing measures to avoid damages.

2. • Monitors activities in Warehouse to insure proper recording of outgoing materials, records deliveries & Trucks.
• Ensures adherence to material policies and procedures.
• Reporting to Warehouse Manager and Business Sector Manager
• Co-ordinate with sales team for achievement of sales target
• Co-ordinate with customer service rep and regular customer
• Checking that all outbound products bear the necessary instructions
• Implemented the standard operation procedures
• In- charge for the monitoring of the first in and first out system always
• Directed and delegated work schedule among staff
• Conduct First Aid,Trainning programmed with the new employees
System field Responsibilities:
- Inventory control, Creating Inbound & Outbound shipment , Operation Reports
• Stock update in system as per volume
• Container productivity report
• Return shipment tracker
• On time dispatches
• Custom’s clear (On line documentation)
• Stock holding update as per volume
• KPI updates
• Acknowledging the outbound volume as per business area
• Volumes measures as per fill rate
• Measures pick supply rate graphically
• Ikea reports updating with in agreed SLA timelines
• Daily container movement reports
MAJOR ACHIEVEMENTS-:
• Part of the team for Introduction of Navision IKEA New Global Software for total account management
• 625 outbound TEU’s are in a month which sets a record high in the history of Ikea operation
• KPI measures 4.7 which is the Highest ever against the target of 2.7 cbm/man hour
Academic Qualification
SSC from Kolhapur board 97’
Passed 3yrs diploma in SOFTWARE MANAGEMENT COURSE from APTECH 2001’
Personal Particulars
Date of Birth: 07th July 1980’
Fluent in English, Hindi and Marathi
Marital status -: Married
Current address: Ratnagiri Maharashtra India,
Passport Details
Passport no – L3444286
Date of Issue – 14/06/2013
Date of Expiry – 27/06/2023
Place of issue - Dubai