1. Ivan Chen Phone #: (856) 426-8657
104 Winthrop Ave E-Mail: ivanchen312@gmail.com
Moorestown, NJ 08057
Professional Experience
PHH Mortgage – DLD
HELOC Bankruptcy representative II: September 2015 – Present
- Generate and track for approvalmonthly Payment Change letters for HELOC loans.
- Assisted in created Job aid for new Zero Interest process for Payment Change letters.
- Main contact for all Home Equity loans Default issues calls for problem resolution.
- Create process for tracking approved Tax advances on non-escrowed mortgages.
- Manage Post Petition fee notice process to ensure filing in timely manner, includes attorney fees and taxes.
PHH Mortgage – HELOC / Private Label Loans Department
In each position, Assisted in thetraining of all new members and procedures.
Matured loan Specialist: February 2014 – September 2015
- Work to assist borrowers in finding resolutions to the expired terms of their loans.
- Act as Customer Relations Specialist(single point of contact) to provide outreach for client inquiries and collection of missing documents
- Work multiple reports to ensure internal and external compliance between the borrowers and investors
- Monitor reports on a daily basis in order to effectively follow investor and government guidelines.
- Provide assistance for calls regarding Foreclosure, Bankruptcy and Loss Mitigation issues
- Created a comprehensive training guide for collections regarding Home Equity loans.
Loss Mitigation Specialist: February 2012 – February 2014
- Focus on keeping borrowers in their homes while finding a financial solution to their current hardships.
- Negotiated for affordable options with investors to formulate foreclosure avoidance plans best suited for each unique case while minimizing
corporateloss.
- Adjusted to rapid changes in government mandates, set forth to prevent further housing crashes, to prevent potentiallawsuits and fines.
- Coordinate and follow up with closing document preparations with all parties for accepted plans to ensure the implementation of newly created
agreements before the expiration of terms.
- Produced promissory notes and deficiency letters in accordance with investor guidelines for accurate filing of new modifications
- Audit closed workout files to ensure all necessary documents have been included to meet Investor/Government deadlines.
Collections RepresentativeI: October 2010 – February 2012
- Making and answering call with a focus on a positivecustomer service experience for Home Equity Loans and Second mortgages
- Compiled a daily list to follow up with customer concerns and questions within 24 hours or until resolution is reached.
- Manager of payment plan report. Negotiating terms, generated personalized plan, and updating the payment plan database
- Following up with customers regularly to ensure compliance or resolve and issues with theterms set.
- Created guidelines and job aid to teach others how to set up and maintain payment plans for customers with delinquent loans
Technical Skills:
- Proficient with Microsoft office: Words/Power Point /Excel
Hobbies:
- Master instructor and partialowner of Yi’s Karate of Medford.
- Enjoys dancing and learning new moves
- Running
Education: Rutgers University- New Brunswick, NJ: Bachelor’s Degree in Agricultural Sciences 2009