Angela McCollum has over 15 years of experience in mortgage loan processing and customer service. She has a B.S. in Finance from the University of Alabama Huntsville and is pursuing an MBA in Accounting and Finance from Florida Institute of Technology. Currently she works as a processor at ISGN where she guides borrowers through the mortgage process, collects documentation, and submits files for underwriting review. Previously she held various processor and team lead roles at Wingspan Portfolio Advisors, Fiserv Lending Solutions, and Atlantic Mortgage Services. She also has experience in tax preparation and contract management.

1. ANGELA MCCOLLUM (321) 759-2340angelamcco@yahoo.com
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EDUCATION
 B.S.-Finance, University of Alabama Huntsville
 MBA-Accounting and Finance, Florida Institute of Technology – graduation August 2016
SKILLS
Excellent communication and analytical skills. Detail oriented. Ability to work independently or in a team environment. Self-starter
with strong organizational and computer skills. Superior customer service skills. Proficient in MS Office and documentation databases.
Held a Top Secret SCI clearance while serving in the U.S. Army.
PROFESSIONAL WORK EXPERIENCE
ISGN
Processor – 02/2015 - Present
 Guide borrowers through the steps ofthe mortgage process.
 Send disclosures to borrowers.
 Collect and review documents needed to process FHA streamline and VA IRRRL mortgages.
 Pull VA case numbers. Order credit supplements as needed.
 Order payoffs, homeowner’s insurance, credit supplements and any other documents needed for the streamline process.
 Complete verifications of employment both verbally and through The Work Number.
 Submit files to underwriter review and clear conditions if needed.
 Assist in training less seasoned processors.
 Maintain communication with borrowers, loan officers and managers to close loans in a timely manner.
 Knowledgeable in TRID
Wingspan Portfolio Advisors (formerly Chase Bank)
Processor - 06/2011 - 10/2014
 Received performance bonus in 2012 and 2013 for meeting and exceeding SLA and quality guidelines.
 Award of Excellence for 100% quality June 2012.
 Responsible for assisting borrowers that were having a financial hardship apply for mortgage assistance and find a
foreclosure alternative.
 Managed pipeline of over 150 borrowers in the mortgage assistance review process.
 Handled an average of 25 inbound calls per day and made approximately 35 outbound calls per day.
 Answered borrower’s questions and advised of review guidelines and documents needed to apply for a forbearance plans,
mortgage loan modifications, deed in lieu and short sales.
 Ensured that documents met underwriting guidelines and submitted files to underwriter to review.
 Explained mortgage assistance review decision to customers and authorized third parties.
Senior Lead Operations Specialist (Team Lead) – 02/2010 - 05/2011
 Promoted to Team Lead after nine months as a senior loan processor. Led team of eight loan processors.
 Top Performer in my first month of full production. Top Performer in April, May, June, August and September 2010.
 Employee of the Month April, June, August and September 2010.
 Assigned and managed processor’s workflow.
 Answered questions and coached team members. Ensured assigned work assignments were completed correctly.
 Assisted with revision of department procedure documents.
 Prepared agenda for weekly team meetings.
 Crossed-trained less experienced loan processors to ensure proficiency in all department functions.
 Advised bankers and customers on processes and procedures to open appeals for blocked HELOCs.
 Pulled credit reports and prepared files for review by underwriters.
 Communicated underwriting decisions both verbally and in writing to customers and bankers.

2. ANGELA MCCOLLUM (321) 759-2340angelamcco@yahoo.com
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Fiserv Lending Solutions
Processor – 02/2009 – 12/2009
 Assisted mortgage processorwith ordering appraisals, title commitments, mortgage payoffs and homeowner's insurance.
 Contacted realtors to request sales contracts and closing agent information.
 Reviewed title commitments and appraisals for errors and to ensure that they met mortgage loan closing standards.
 Tracked loan progress using Excel.
Broker Price Opinion Assignment Coordinator – 03/2008 -02/2009
 Employee of the Month September 2008.
 Received Elite Award for Excellence, Leadership, Integrity, Teamwork and Enthusiasm November 2008.
 Recruited, established and maintained relationships with external agents nationwide to complete broker price opinions.
 Assigned broker price opinions to agents and negotiated fees to ensure company profitability.
 Made outbound calls to agents to ensure BPO orders were confirmed and completed in a timely manner and answered
inbound calls from agents asking for assistance on BPO orders or assistance accessing the website.
Atlantic Mortgage Services, Inc.
Processor – 01/2003 - 02/2008
 Closed an average of 40 loans per month equaling approximately $7 million.
 Processed mortgage loan applications according to established FNMA, FHLMC, FHA and VA underwriting guidelines.
 Processed construction to permanent mortgages, ordered required compliance inspections and ordered and tracked
construction draws.
 Collected and analyzed all information necessary to process the mortgage loan application including credit reports, income
documents,asset documents,appraisal and title commitment. Completed VOE, VOD and VOM.
 Uploaded mortgage loan applications to DO and LP for approval and submitted files to underwriter for decision.
 Ensured accuracy of all documentation including ensuring that compliance was met for state and federal laws and bank
lending policies, including GFE, TILA, and RESPA. Explained disclosures and closing documents to customers.
 Tracked loan progress and maintained open communication with customers, business partners and loan officers to ensure
the loan process flowed smoothly.
 Contacted HOAs to complete HOA and condo questionnaires and to obtain budget and by-laws. Reviewed documents to
ensure HOA met the guidelines of the investor.
 Ordered and reviewed title commitments, appraisals and homeowner’s insurance policies.
 Coordinated loan closings with all parties. Pulled loan closing documents and ordered loan funding.
 Reviewed and shipped closed loan files and cured any file deficiencies.
 Proficient in Point software.
 Compiled and maintained Excel spreadsheet showing closed loans and fees collected.
 Performed notary services.
H&R Block
Seasonal Tax Preparer – 01/2007 – 04/2007
 Interviewed clients to determine their tax preparation needs and offered the appropriate products.
 Prepared and filed federal tax return for clients, 1040, 1040A and 1040EZ
 Accepted cash and credit card payments from clients.
 Reconciled cash drawer at the close of business and prepared bank deposit.
ServiceMaster Clean, Site Service Corporation
Contract Support Specialist - 07/2000 - 05/2002
 Responsible for drafting, negotiating, executing and managing maintenance contracts for more than 2000 remote
BellSouth facilities within four states.
 Drafted and managed requests for proposals (RFPs), performed vendor financial stability analyses and drafted all
provisions associated with contracts for grounds and facility maintenance.
 Actively managed contract performance to ensure subcontracted services were provided in accordance with contract
obligations.

3. ANGELA MCCOLLUM (321) 759-2340angelamcco@yahoo.com
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 Position required extensive use of Microsoft Excel and Access.
U.S. Army
Geospatial Analyst – 04/1992 - 04/1996
 Performed Imagery Analysis and interpretation in support of Joint Intelligence Center Pacific (JICPAC).
 Held a top secret (TS/SCI) clearance.
 Basic Terrain Analysis Course, Defense Mapping School – 1992
 IRS Tax Assistance Training - 1993
 The Spirit of American Volunteer Award fromthe IRS for volunteering to complete tax returns for military personnel and
families. – 1993
 Completed the NCO Academy – 1995
 The Army Commendation Medal – 1995
 The Army Good Conduct Medal - 1995