1. JAMAL K. WEST
581 Taylor Place, Piscataway, New Jersey 08854 ● Jamalwest77@yahoo.com ● 201-995-3145
Summary
Over 15 years of management experience in diverse financial services institutions with a thorough
understanding of the New Jersey foreclosure process. Proven leadership and team-building abilities.
Strategic and logical thinker with outstanding customer service skills.
Experience
RAS Citron LLC, Fairfield, New Jersey January 2016-Present
Client Services - Foreclosure
• Monitor the foreclosure process for over 200 loans belonging to high-profile clients and investors.
• Conveying to clients what stages their various files have reached.
• Generating chronologies to illustrate the timeline of each foreclosure.
• Extracting legal documents from court websites in order to update client sites with case relevant motions
denials, and court orders.
• Providing payoff and reinstatement figures based upon allowable attorney’s fees and services rendered.
Hudson City Savings Bank, Paramus, New Jersey May 2014-December 2015
Portfolio Manager - Foreclosure
• Oversee a portfolio of over 150 residential mortgages at various stages of foreclosure in New Jersey.
• Actively manage and monitor cases throughout the foreclosure process to mitigate potential loss and risk
for the secured lender.
• Collaborate with assigned attorneys to successful guide the accounts through the foreclosure process
with minimal delays and ensure regulatory compliance.
• Strategize with the loss mitigation department to determine whether modification is in the best interest of
the secured lender rather than foreclosing.
• Regularly communicate status of portfolio with both internal and external parties. Effective
communication skills and active listening with borrowers regarding status of account.
• Prepare necessary documents including payoff statements, proof of amount due, reinstatement figures
and bidding instructions. Process payments and draft relevant correspondences to borrowers.
• Prepare documents post-sheriff sale and redemption period to move to REO.
Randstad (Bank of America Contractor), Newark, New Jersey November 2012-January 2013
Level II Foreclosure Claim Reviewer
• Conducted financial forensics tests to determine harm against borrowers during the foreclosure process
in connection with extensive government project.
• Reviewed all fees associated with the foreclosure process and gathered all supporting invoices,
documentation, and loan origination paperwork to substantiate the borrower’s claim of harm.
• Rendered a determination based upon review of supporting documentation and applicable external and
internal regulatory guidelines as to whether individual borrowers were harmed.
• Liaised with Quality Assurance to ensure all testing was comprehensive and all evidence was legitimate.
• Trained fellow employees and newly hired claims researchers on best practices and testing methods.
Franklin Credit Management Corp., Jersey City, New Jersey March 2009-October 2012
Loss Mitigation Supervisor/ Foreclosure Specialist
• Supervised a team of 21 loss mitigation specialists in a high volume call-center, and managed the
portfolios of 7 investors/clients. Routinely achieved and/or exceeded investor-set goals.
• Reviewed and finalized short sale payoffs, permanent modifications and temporary programs within a
specified timeline for investors. Corresponded with brokers, title companies and attorneys to facilitate
delinquency resolutions on residential mortgages.

2. JAMAL K. WEST
581 Taylor Place, Piscataway, New Jersey 08854 ● Jamalwest77@yahoo.com ● 201-995-3145
• Prepared monthly projections for all assets collected by entire team and provided data to investors.
Devised daily call strategies and campaigns to target delinquent accounts and underperforming investors.
• As a foreclosure specialist, focused on recovering surplus funds, 2nd
lien foreclosure, and 1st
lien
foreclosure monitoring. Frequent interactions with attorney to ensure proper procedures were followed.
• Reviewed borrowers’ financial documentation including proof of income, bank statements, tax returns
and any additional relevant documents required to implement repayment, forbearance, pay and accrue,
one year rate reductions and permanent modifications.
• Fielded queries directly from borrowers, authorized parties, and investors regarding account status,
reconciliation options, and methods of payment.
Citco Fund Services, New York, New York and Jersey City, New Jersey January 2008-October 2008
Hedge Fund Administrator/Investor Relations, Senior Specialist
• Senior member of an 8-person team and single point of contact for nine multi-billion dollar domestic
multi-strategy hedge funds, and each of their underlying feeders. Monitored all monthly
investment/reduction activity in excess of $30Billion AUM.
• Communicated daily with principals, representatives, and underlying investors. Generated, approved,
and distributed monthly statements for all clients and investors.
• Adhered to all AML and KYC regulations for incoming and outgoing funds/request documentation.
• Worked daily with JP Morgan Chase to both create the Fund’s prime broker wires and to approve any
wires submitted by junior colleagues.
• Calculated redemption, subscription, and transfer amounts for all Fund activity.
• Co-managed the Systems Implementation Team to develop and implement more efficient practices for
customer/client service.
Globe Op Financial Services, New York, New York February 2005- January 2008
Hedge Fund Administrator/Investor Relations/Senior Associate
• Accepted and approved multi-million dollar subscriptions for domestic and international hedge funds.
• Processed wire requests, redemptions, and transfers/switches on behalf of investors.
• Calculated and maintained ERISA balance for each hedge fund company.
• Approved monthly statements and contract notes for distribution to investors and related parties.
• Maintained Subscription Log spreadsheets for each hedge fund corporation and its corresponding
investor(s).
Bank of America / Quick & Reilly, New York, New York November 1999- February 2005
Trade Operation and Client Solutions
• Provided information to clients regarding trades, research, and general inquiries. Answered steady
incoming calls from customers and brokers concerning trades, requests, and disputes.
• Executed trades of mutual funds from branches within the company.
• Established and monitored periodic receipts and systematic withdrawals of customer accounts.
• Opened various types of new brokerage accounts for both employees and clients.
• Processed ACH cash transfers between customer bank and brokerage accounts.
• Maintained daily logs and reports for senior management detailing trade volume and the performance of
particular branches.
Supervisor of Managed Accounts Desk
• Entered trades from money managers for a nationwide client base. Maintained separate files of
transactions for high-volume and high net-worth clients.
• Verified account suitability from client investment profiles.
• Developed processing procedures and established rules of practice for cross training purposes.
• Prepared bank reconciliations for trades and money transfers.

3. JAMAL K. WEST
581 Taylor Place, Piscataway, New Jersey 08854 ● Jamalwest77@yahoo.com ● 201-995-3145
Education
Caldwell University, Bachelor of Arts
English Major, Philosophy Minor
Skills
Extensive experience with Jefis, Firmware, LPS, LPS Invoice, AS400, Iportal, Aacer, Equator, Landsafe,
Noble, Maestro, ILS, DRI, Excel, NTAS, Hedgetek, JP Morgan Chase Access, Word Perfect, Word, Socrates
Client Information System, ADP Trading System, ILX, Miser Banking Platform, and Smart Collector.