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Catherine Butler
6559 Singleton Road ● Ft Worth, Texas 76179 ● (817) 689-0069● katbutler1981@gmail.com
Objective
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain
customer centricity in all initiatives and interactions, always putting the customer first.
Skills and Accomplishment
Business Skills
 Ability to prioritizeand followup on all issues daily
 Attention to details,communication and analytical skills.
 Self-starter, ability to multi-task,and logical with great interpersonal skills.
 Well organized and time management oriented
 Eager to learn and take on new tasks as needed
Programs
 Proficientin MicrosoftOfficeWord,Outlook and Excel(including formulas)
 Typing Speed of 55 wpm
 Alphanumeric Speed of 11,000 kph
 10-key proficient
 Familiarwith AS400 and most web-based programs
Professional Experience
7/2015— 11/2015 Corelogic Credco via Workway Westlake, Texas
Credit Processor
 Made outbound called to creditors to obtain information
 Answered inbound callsfromhomeowners to explain our process
 Updated credit reports with accurateinformation obtained by creditors and homeowners
8/2013— 7/2015 First American Payment Systems Fort Worth, Texas
Customer Service Technical Representative II
 Provided exceptional customer service
 Worked through complicated technical issues to find best possibleresolution
 Advised clients on readingand understandingmonthly statements
 Adhered to all performancemetrics set forth by management
7/2012— 3/2013 RELS Settlement Service via Workway Westlake, Texas
Escrow Support
 Provided accurateinformation to lenders and homeowners on closingprocedures
 Provided updated on closingof refinancevia email in timely manner
 Post-ClosingMonitoringof files waitingfor filingwith proper county courts
 Filled out RP 5217 and TP 584 tax forms and sent to homeowner to get signed
 Requested updated subordination agreements as necessary
Catherine Butler
1/2008— 4/2012 Bank of America / Countrywide Fort Worth, Texas
Foreclosure Specialist II
 Customer Service Representative Duties
o Provided second to none customer service
o Took monthly mortgage payments
o Analyzed and explained Escrowaccounts
o Explained lender placed insurance policy
 Property Claims Specialist
o Reviewed damage reports from insurancecompany
o Monitored progress of repairs
o Authorized disbursementof funds for repairs on home
 ForeclosureSpecialist
o Kept accuraterecords of properties set to go to sale
o Gathered information for opening and closingbidding
o Reviewed inspection reports for damages on abandoned home]
o Ensures that foreclosureaffidavits on individual accountsarecompleted in a timely
manner, accordingto investor/insurer,state,and regulatory guidelines, minimizing
financial losses to the company.
o Requests judgment figures, AOM’s and SOT’s.
o Resolves escalated issues and complaints.
o Executed preparation of foreclosure documents for execution to include research
and retrieval of supporting documentation from various internal systems.
o Managed routine mortgage default activities including foreclosure related
business transactions.
o Audited completed work for errors
o Correspond with attorneys/paralegals to ensure that documents are completed
for foreclosure sales in a timely manner.
Education
1996— 2000 Chisum High School Paris, Texas
High School Diploma
2015— Present Tarrant County College Fort Worth, Texas
Business Administration, Management, and Accounting
GPA 2.25
Associated Degree graduation date: 12/2016

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Catherine-Butler

  • 1. Catherine Butler 6559 Singleton Road ● Ft Worth, Texas 76179 ● (817) 689-0069● katbutler1981@gmail.com Objective Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Skills and Accomplishment Business Skills  Ability to prioritizeand followup on all issues daily  Attention to details,communication and analytical skills.  Self-starter, ability to multi-task,and logical with great interpersonal skills.  Well organized and time management oriented  Eager to learn and take on new tasks as needed Programs  Proficientin MicrosoftOfficeWord,Outlook and Excel(including formulas)  Typing Speed of 55 wpm  Alphanumeric Speed of 11,000 kph  10-key proficient  Familiarwith AS400 and most web-based programs Professional Experience 7/2015— 11/2015 Corelogic Credco via Workway Westlake, Texas Credit Processor  Made outbound called to creditors to obtain information  Answered inbound callsfromhomeowners to explain our process  Updated credit reports with accurateinformation obtained by creditors and homeowners 8/2013— 7/2015 First American Payment Systems Fort Worth, Texas Customer Service Technical Representative II  Provided exceptional customer service  Worked through complicated technical issues to find best possibleresolution  Advised clients on readingand understandingmonthly statements  Adhered to all performancemetrics set forth by management 7/2012— 3/2013 RELS Settlement Service via Workway Westlake, Texas Escrow Support  Provided accurateinformation to lenders and homeowners on closingprocedures  Provided updated on closingof refinancevia email in timely manner  Post-ClosingMonitoringof files waitingfor filingwith proper county courts  Filled out RP 5217 and TP 584 tax forms and sent to homeowner to get signed  Requested updated subordination agreements as necessary
  • 2. Catherine Butler 1/2008— 4/2012 Bank of America / Countrywide Fort Worth, Texas Foreclosure Specialist II  Customer Service Representative Duties o Provided second to none customer service o Took monthly mortgage payments o Analyzed and explained Escrowaccounts o Explained lender placed insurance policy  Property Claims Specialist o Reviewed damage reports from insurancecompany o Monitored progress of repairs o Authorized disbursementof funds for repairs on home  ForeclosureSpecialist o Kept accuraterecords of properties set to go to sale o Gathered information for opening and closingbidding o Reviewed inspection reports for damages on abandoned home] o Ensures that foreclosureaffidavits on individual accountsarecompleted in a timely manner, accordingto investor/insurer,state,and regulatory guidelines, minimizing financial losses to the company. o Requests judgment figures, AOM’s and SOT’s. o Resolves escalated issues and complaints. o Executed preparation of foreclosure documents for execution to include research and retrieval of supporting documentation from various internal systems. o Managed routine mortgage default activities including foreclosure related business transactions. o Audited completed work for errors o Correspond with attorneys/paralegals to ensure that documents are completed for foreclosure sales in a timely manner. Education 1996— 2000 Chisum High School Paris, Texas High School Diploma 2015— Present Tarrant County College Fort Worth, Texas Business Administration, Management, and Accounting GPA 2.25 Associated Degree graduation date: 12/2016