1. Job Objective: Dedicated Operations Manager looking for an opportunity to work for reputable companywhere my skills
and experience will be of value.
Highlights of Qualifications: Admirable experience effectively managing a wide range of banking activities • Familiar
with all standard banking software, including MS Office applications • Profound knowledge of banking procedures and
investment products • Sound understanding ofloan and credit procedures • Knowledgeable in all aspects ofBSP banking
regulations • Ability to manage and nurture client relationships • Solid oral and written communications skills. Vast
experience in managing large, medium and complex commercial and consumer loan portfolios .Deep
knowledge of commercial credit documentation. Wide knowledge of loan and business operations. Remarkable
ability to supervise effective working of staff .Ability to assimilate data from various sources. Ability to make
accurate judgment based decisions.
Professional Experience:
Head of Operations
WinCredit Corporation, Legazpi City
July 2009 to present
Conscientious Branch Operations Officer who courteouslyprovides a variety of services to customers and oversees all
major operations.
Adept at applying effective managementskills.
Specialize in working in a fast-paced environment to meet customer needs and ensure efficient operations.
Supervised efficientworking of staff within departmentand maintained directwork flow.
Evaluated loan documents and scheduled funding for same.
Maintained smooth dailytransaction.
Analyzed processes and recommended improvements.
Ensured compliance to all regulations and policies.
Evaluated performance and recognized individual performance.
Balancing ofCash/Accounting and Loan Departments.
Prepares reports ofall departments and Governmentagencies.
Prepares payroll.
Rebecca Jean L. Lupango
rjlupango@yahoo.com.ph
+63 9328830588
#93 Bagumbayan,Daraga,Albay,Philippines 4501

2. Branch Operations Officer
Winbank, Incorporated, Legazpi City
May 2008- May 2009
Reliable Branch Operations Officer who provides a variety of bank services to customers and oversees all
major bank operations.
Ensured compliance with regulatory guidelines.
Dealt with any client and employee issues.
Reviewed and processed loan requests in a timely manner.
Monitored work and prepared staff schedules.
Managed new loans and updated it on computer systems.
Maintained all bank departments, e.i. cash, loans, accounting and security.
Maintained the CASA and Loan accts.
Administered monthly billing for fees and evaluated collection of fees.
Prepared monthly and quarterly reports for Head Office Credit committee.
Hired and trained new staff in banking operations.
Supervisor, JL7
Allied Banking Corporation (now Philippine National Bank), Legazpi Branch
November 1992 – July 2007
Handles Cash In Vault (requisitions & transfers), positioning- HO and BSP, deposits and withdrawals
Performs ATM responsibilities.
Verifies and records incoming currencies.
Custodian of Cash & records vault combination, Cash safe combination, Services Safety Deposit Boxes (SDB) clients.
Verifies over-the counter encashment, withdrawals, incoming checks and other Branch documents that require signature
verification/authentication.
Confirms incoming clearing checks/ encashment in the amount of 50,000 and above.
Performs call-backing of on-us checks & check deposits.
Performs other duties and responsibilities that may be assigned by the Management from time to time.
Handles big withdrawals of clients provided at the back portion of the bank.
Loans Clerk – Handles all the documentations and processing ofloan requests for approval. Interviews clients. Also in -
charge of the reports for submission to Head Office.
Customer Service Representative – Entertain clients.Administers the new accounts,interviews walk in clients and
cross-selling ofbank’s products to prospective clients.Handles the documentations and reports.Posting ofday’s
transactions to be submitted to Accounting Section.
FX-Foreign/Local Remittance Clerk /Export - Handles all foreign and local remittances.Receives documentations
needed for export and sending offdocuments to foreign or international clients.Preparing reports for Head Office.
Universal Teller – Receives cash deposits and processes withdrawals and encashment.Cross=selling ofbank products.
Entertain clients.Sorting of cash for depositto BSP. Accepts miscellaneous transactions such as SSS/PHIC payments and
new accounts’ and Remittance sections transactions.
Education:
Bachelor's Degree in Business Administration
Major in Accounting
Aquinas University of Legazpi, Legazpi City
1987-1991

3. Character References :
1.) Myra M. Motallana, Manager-BDO Daraga Branch 052 483-3285
2.) Efren P. Guanzon – Philippine Business Bank – CP NO. 09228183042 , 052-4808595
3.) Jose Maria G. Arcangel – Manager, Security Bank – Legazpi City Branch- CP#-09998859506
4.) Joey Manago – Manager – PNB Daraga Branch – 052 4833703
5.) Vonnel Romano (former Officemate in Allied Bank) 09165587400
6.) Robby Ann Totanes De La Cruz – Corporate Secretary – Wincredit Corp. 09279303617
7.) Jerry Broqueza – Staff - Wincredit Corp.– 052 4809462 / 09228432276