Rachel Delagarza has over 15 years of experience in property management, accounting, and customer service. She has held positions such as Assistant Community Manager, Leasing Specialist, Accounts Payable Specialist, and Billing Analyst. She has extensive skills in property management systems, accounting software, and Microsoft Office. Her experience includes handling resident accounts, processing rent payments, filing evictions, budgeting, and financial reporting. She aims to contribute her accounting and customer service skills to a challenging position in property management.

1. RACHEL M. DELAGARZA
9301 Klondike, TX 77075
832.709.5121•ms.rachel.delagarza@outlook.com
Objective
Seeking a challenging position where I can contribute to the success of an organization where I can apply, utilize and enhance my
extensive skills in accounting, customer service and hospitality in this challenging field of Property Management. I’m well organized with
excellent communication skills and the ability to adapt well to a fast-paced work environment
Skills
 Typing 40 WMP
 Strong MS Office
 Business Vision
 BSS 13 Network
 VPN/Lockbox
 Weblisters
 Core Logic
 Rental Man
 Kronos/Sage
 FOCUS
 AMSI
 ORACLE
 One Site
 ADP Open Inv
 Lawson
 Yardi
 Key Trak
 Handy Track
 Wells Fargo CEO
 Pay lease
Experience
US Residential Group
Promotion- Assistant Community Manager/8-2015-9/2016
 Performed daily deposits, registered transactions and audited resident accounts
 Gathered all rent payments and posted revenue into our database Yardi
 Responsible for filing forcible evictions on past due accounts on current residents and handling appeals
 Meeting strict daily , weekly, monthly deadlines, including processing pre-close and close out
 Responsible for drafting, processing, approving and auditing applications
 Walked vacant units to determine estimated turn around cost
 Audit property on a daily basis to maintain the upkeep of the grounds and living environment
 Responsible for resident notices, letters, and lease violations concerning certain matters
 Called and scheduled with vendors and contractors to be out on property within a timely manner
 Responsible for resident retention, resident appreciation, and resident activities on property
 Assessed damaged to processed deposit of accounting for all move outs at the end of lease terms
 Sent out delinquent accounts of past residents to collections agencies
 Monitoring renewals. Distribute and follow-up on renewal notices.
 Assisted the property manager in all or as many aspects of business needed including purchase orders and
invoices
 Assisting in oversee and direct efforts to maximize rental income and high occupancy through sales and
marketing plans
 Play role in achieving community financial goals with assisting in the development, preparation and
administration of the community’s capital and operating budget
US Residential Group
Leasing Specialist 7/2015-8/2015
 Greeting prospects, answering phones, providing property tours, leasing apartments
 Prepared, inspected and filed all leasing documents
 Provide clerical and phone support
 Process all applications, maintained monthly contact with customers
 Purchased services and supplies for property as needed
 Met weekly deadlines, generating weekly reports
 Assisted the property manager in all or as many aspects of business needed
 Received Top Shop Merit Award for outstanding performance
The Liberty Group (Temp/Contract)
Assistant Community Manager/Leasing Specialist 03/2013 – 7/2015
 Working temporary assignments as given, greeting prospects, providing property tours, leasing apartments.

2.  Using cash applications, posting and reconciling resident ledgers, process month end closing
 Performed all bookkeeping duties; collected, reconciled and posted all rent and miscellaneous income to
resident ledgers
 Performed daily deposits, registered transactions and audited resident accounts
Accountemps/Robert Half International/Kinder Morgan (Contract)
Cost Accounting Billing Analyst/Accounts Payable Coordinator 11/2013 – 01/2014
 Collected data, inputs, update and produce standard management reports, Actual vs. Budget and Forecast.
 Assisted with monthly accounting close for a large interstate pipeline which includes the preparation, recording,
& analysis of imbalances, storage and purchases transactions.
 Provided project control support such as cost reporting, material expediting, invoice tracking, account
reconciliation, and project status reports.
 Provided advising and direction to Project Team, Terminal Managers and Operations
Well versed in utilizing cost tracking systems including budgets, forecasts, actual costs, accruals, cash flows,
change management and how they directly relate to the project cost and schedule
 Able to identify inconsistencies in the cost control process, and to quickly provide solutions to reestablish
guidelines to ensure the entire team is following correct procedures.
 Organize by using existing financial control systems, review expenditures and commitments, and manage
monthly summary cost control reports.
 Variance analysis for management reporting
 Balance sheet reconciliations
 Internal and external reporting and compliance with audit requests
Accountemps/Robert Half International/RSC (Contract)
Corporate Billing Specialist10/2013 – 11/2013
 Researches and understand customer policies and procedures with respect to billing processes.
 Works with multiple contacts including purchasing, accounts payable and on-site contractors
 Accesses customer web-based billing websites to assess status of payments
 Provides customer resolution on issues related to, but not limited to: the customer requiring additional
information or invoice copies; tax questions; billing of additional fees such as waiver and protection plan;
environmental fees, re-rent etc.
 Meets established goals and objectives as determined by department management
 Reconciles internal and external systems to ensure all outstanding invoices have been submitted to the
customer
 Handles directly with customers any disputed balances, purchase orders out of funds and any other accounting
charge code issues. Acts as the liaison between customers, credit offices, branches and customers to resolve
billing issues
 Responsible for invoicing/e-invoicing of customers and processing of invoices through various accounting
systems and external websites/web portal systems as needed.
David Peake Chapter 13 Standing Trustee/Bretthauer Ramirez Staffing
Accounting Analyst/Posting Specialist 01/2011 – 01/2012
 Cash Applications; downloaded, reviewed, posted and approved for proper coding on all debtor payments
approximately equaling to 300 payments daily.
 Managed and processed all ACH, EFT and wire transfer transactions daily (debit or credits).
 Generated and reconciled all bank statements and adjustment accounts.
 Participated in monthly closing process and generated financial reports for corporate approval.
 Posted and expedited corrections or adjustments to creditor refunds by researching returned disbursement
checks equaling to $28,000 weekly.
 Cancelled returned disbursement checks and stale dated checks
 Analyzed and prepared all check requests/pre-writes for debtors, creditors and employers.
 Responsible for auditing and submitting funds to state registry by filing for motions to deposit monthly.
 Managed and posted NSF returned payments, cancelled NSF auto checking payments.
 Generated and distributed NSF notification letters to debtors and attorneys.
Aimco/Parktown Townhomes

3. Assistant Community Manager (Contract) 07/2010 – 11/2010
 Performed all bookkeeping, accounts receivable and general office duties; collected and posted all rent and
miscellaneous income, performed daily deposits, registered transactions and audited resident accounts
 Posted customer payments by recording cash, checks, and credit card transactions.
 Generated financial reports for corporate approval
 Managed auto debit funds and ACH automatic bank payments
 Process and complete resident applications, renewals etc.
 Inspected all resident and application files for accuracy and precision
 Filed all forcible evictions
 Responsible for all move-out inspections and dispositions as requested by Community Manager; charges of
damages, rent etc.
 Handled resident requests, complaints and comments and delivered outstanding customer service
Tejas Tubular Products
Accounts Payable Specialist (Contract) 09/2008 – 01/2009
 Maintained and controlled payables and expenses by receiving, processing, verifying, and reconciling invoices.
 Verified vendor accounts by reconciling monthly statements and related transactions
 Analyzed invoices to correspond with approved purchased orders; three way matching
 Paid vendors by monitoring discount opportunities; verified federal id numbers; scheduled and prepared
checks; resolved purchase order, contract, invoice, or payment discrepancies and documentation; insured credit
is received for outstanding memos; issuing stop-payments or purchase order amendments.
 Reconciled receipts to the credit card vendor statements
 Responsible for batching and allocating invoices for multiple sister companies/shared services
 Organized and maintained control of posted documents; filing, etc.
 Posts revenues by verifying and entering transactions form lock box and local deposits.
 Assisted controller with month end reporting
 Resolved all problematic A/P issues
 Audited, approved and paid employees by receiving and verifying expense reports and requests for advances;
prepared checks.
ConverUSA
Customer Service Billing Specialist 05/2006 – 08/2008
 Personal CS accounts with annual revenues totaling $12.5 million
 Processed and prepared orders
 Coordinate shipment for merchandise
 Invoicing / Collections
 Back up support for Controller
 Train and mentor new Customer Service Representatives
 Perform daily analysis of accounts to ensure the highest level of support is being provided
 Liaison between General Manager, Production and the Customer
 Attended Vendor Conventions to provide additional product info to customers and keep the Company up to
date on latest product choices.
Interstate Hotels/Residence Inn by Marriot
Accounts Payable Manager, 10/2002 -04/2005
 Meeting strict daily , weekly, monthly deadlines, performing all A/P duties
 Processed invoices, monthly accruals, includes proper coding, reviewed and approved all purchase orders
 Reconciled and maintained all expense reports
 Auditing daily cash drop deposits from front desk employees
 Reconciled and managed property funding account; generating checks, preparing for signature
 Forecasted, prepared and approved budget; distributed financial reports to board members
 Conducted and attended weekly board meeting
 Supervised and analyzed general ledgers daily; city ledger, advance deposit ledger and guest ledger
 Coordinated and reinforced hotel management policies for completeness and precision
 Researched and corrected bill payments, past due balances

4.  Prepared and completed all month end closing duties; generating financial reports and reconciliations
 Supervised and directed accounts receivable clerks duties to ensure accuracy and to maintain accounts balances
to minimum
 Developed daily, weekly and monthly reconciliation reports on financial status for property to sustain budget
control on expenses, property taxes etc.
Winther Investments/Park at Fairmont
Assistant Property Manager, 12/2001 - 09/2002
 Performed all bookkeeping duties; collected and posted all rent and miscellaneous income, performed daily
deposits, registered transactions and audited resident accounts
 Issued notices for delinquent accounts, lease violations and filing necessary forcible evictions
 Prepared and completed weekly and month end close out reports
 Prepared and approved all leasing documents, screened and approved applications
 Mentored and trained new and existing employees
 Delivered outstanding customer service
 Systematized renewals
 Inspecting apartments for move in and move outs
 Increased occupancy by 35% and closing ratio of 90%
Winther Investments/Post Oak Park
Leasing Manager, 09/2001 - 12/2001
 Prepared, inspected and filed all leasing documents
 Greeting prospects, providing property tours, leasing apartments
 Process all applications, maintained monthly contact with customers
 Purchased services and supplies for property as needed
 Met weekly deadlines, generating weekly reports
 Create and maintain customer/resident files in compliance with HAA guidelines
 Received 4 TOP SHOP merit awards by Winther Investments, Greystar and Gables Residential